5 Replies Latest reply: May 11, 2015 4:39 AM by gemmam121 RSS

    Interactive PDF asking for signature, no sig was set up in document

    kwhitehall

      Note: I also posted this in the Indesign forum because I don't know where the problem is originating.

       

      I have  exported an interactive PDF from InDesign CS.5 which works exactly how it's supposed to. Everything is fine except that anyone who is using Adobe Reader (vs. Adobe Acrobat Pro) is getting a message that they are supposed to sign the document. Only problem is, I didn't set up a signature field in InDesign or Acrobat. I've attached a screenshot. When I did this project last year, Reader X wasn't out yet and everything worked perfectly without this problem in Reader 9.

       

      I've gone into my preferences and removed and unchecked anything having to do with digital signatures or certificates from Acrobat and resaved with no luck. Anyone know how to get rid of this message/request?Screen shot 2012-06-15 at 3.59.15 PM.png

       

      Also, the actual signature area is grayed out.

       

      Screen shot 2012-06-15 at 2.59.33 PM.png

       

      My client is not happy and I need to figure out how to make the document stop asking for this signature.

       

      Thanks.