10 Replies Latest reply on Jun 19, 2012 8:48 PM by BenPadstow

    UIFramework.dll

    BenPadstow
    BenPadstow Jun 16, 2012 3:24 PM

      Customer of mine is having trouble starting Premiere Elements 10.

      When he clicks the icon, nothing happens

      Windows generates an event error in the Application log saying a fault is with UIFramework.dll

      Support or working on it, but are being a bit useless really (there last suggestion was try removing UIFramework.dll from the PE directory!)

       

      Anyone had any similar problems?

       

      Cheers

       

      Ben

      http://revuguru.com

        • 1. Re: UIFramework.dll
          the_wine_snob Level 9
          the_wine_snob Jun 16, 2012 4:02 PM (in response to BenPadstow)

          Welcome to the forum.

           

          I cannot recall seeing a UIFramework error, and that goes for several other Adobe programs, such as Audition, PrPro and AfterEffects.

           

          My first thought would be some sort of corruption in the file. Unfortunately, I do not have PrE 10, to give you a size and date/time on that file.

           

          It might come down to doing an uninstall/reinstall (hate to say that, as it's the first line of the script that T/S seems to use), but I do no believe that PrE offers a Repair Install (Adobe seems to be dropping that option, and I cannot imagine why).

           

          Good luck, and wish I had more to offer.

           

          Hunt

          • 2. Re: UIFramework.dll
            BenPadstow Level 1
            BenPadstow Jun 16, 2012 4:07 PM (in response to the_wine_snob)

            Ah - should have mentioned that software has been removed/rebooted/reinstalled at least twice. So no file corruption.

             

            Weird - I can't find anything online about it either.

             

            Anyway, customer has sent exact error message to Adobe to investigate, but I fear that support will mess about with support script for weeks before they actually look into it.

             

            Thanks for trying though!

             

            Ben

            • 3. Re: UIFramework.dll
              the_wine_snob Level 9
              the_wine_snob Jun 16, 2012 4:37 PM (in response to BenPadstow)

              OK. You are ahead of me.

               

              Did you gather the error data from Event Viewer, or another source?

               

              If not from Event Viewer, I'd take a look there, in hopes that there is a link in one of the warning, or error messages, around the time of the problem. Possible that a low-level driver is getting in the way of the .dll loading, or a memory address issue, with something hooking a memory address, but reporting that it's free for PrE to use.

               

              Also, you might want to take a look at this ARTICLE. It starts with a general checklist for getting PrE to work. The second part, tuning up the OS and computer will likely not be of any use here, but one never knows. It finishes with many links on troubleshooting.

               

              As uncommon (considering all the Adobe programs, that use a version of that .dll) as he error is, I am thinking something specific to the client's system - but could be very wrong.

               

              Good luck,

               

              Hunt

              • 4. Re: UIFramework.dll
                John T Smith Adobe Community Professional & MVP
                John T Smith Jun 16, 2012 4:40 PM (in response to BenPadstow)

                How about more information about the client's system?

                -http://forums.adobe.com/message/4200840

                 

                >UIFramework

                 

                Hmm... some people have had problems when the AERO interface is active... is it here?

                 

                Also, so the helpers here don't have to funnel questions through you... you might suggest your client join the forum and add his information to this thread

                • 5. Re: UIFramework.dll
                  BenPadstow Level 1
                  BenPadstow Jun 16, 2012 6:51 PM (in response to the_wine_snob)

                  The full error from Event Viewer is:

                   

                   

                  Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009

                  Faulting module name: UIFramework.dll, version: 10.0.0.0, time stamp: 0x4e78f6a6

                  Exception code: 0xc0000005

                  Fault offset: 0x000000000007ef3f

                  Faulting process id: 0x144c

                  Faulting application start time: 0x01cd4c285692050b

                  Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

                  Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\UIFramework.dll

                  Report Id: 9789370c-b81b-11e1-a380-c0cb38f578e9

                   

                   

                  I should point out, though that this event does not trigger when one clicks on the Adobe Premiere icon - which launches Adobe Premiere Elements 10.exe. Click that, and nothing at all happens. No log, no nothing.

                  The above log is happening when one goes into the Premiere Elements folder and clicks Adobe Premiere Elements.exe

                   

                  He is running Windows 7 Ultimate with i7 1.7GHZ and 4gb of Ram.

                   

                  I have tried the trouble shooting guides that Bill kindly linked to, but we're in a situation here where nothing happens when the icon (or its corresponding .exe in the program folder) is clicked.

                  • 6. Re: UIFramework.dll
                    BenPadstow Level 1
                    BenPadstow Jun 16, 2012 6:52 PM (in response to BenPadstow)

                    I am sure Adobe must be able to use the information in the Event log to trace where and why the error is occuring?

                    • 7. Re: UIFramework.dll
                      BenPadstow Level 1
                      BenPadstow Jun 16, 2012 6:55 PM (in response to BenPadstow)

                      PS: I tried disabling Aero, but to no avail.

                      I also tried deleting his video driver, and using the standard Microsoft one. It also made no difference.

                      • 8. Re: UIFramework.dll
                        the_wine_snob Level 9
                        the_wine_snob Jun 16, 2012 7:42 PM (in response to BenPadstow)

                        One thought - what happens if you/the client Rt-clicks on the icon, and chooses to Run As Adminisrator?

                         

                        Second thought - is there any disc in any of the multi-drives? They should be totally empty.

                         

                        Good luck, and this IS an odd one.

                         

                        Hunt

                        • 9. Re: UIFramework.dll
                          the_wine_snob Level 9
                          the_wine_snob Jun 16, 2012 7:46 PM (in response to BenPadstow)

                          One last thought. Does the client have any VST's for audio-editing programs installed? If so, see this ARTICLE.

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: UIFramework.dll
                            BenPadstow Level 1
                            BenPadstow Jun 19, 2012 8:48 PM (in response to BenPadstow)

                            Well, here's the answer - for posterity.

                             

                            He had recently changed the location of his My Documents folder from one drive to another.

                             

                            This had affected no programs, and everything was working properly.

                             

                            Premiere, it seems, was the only one to complain. There was something in the registry that it was looking at, which was referencing the OLD My Documents location rather than the new.

                             

                            Running this fix from Microsoft cured everything:

                            http://support.microsoft.com/kb/886549

                             

                            So, if in future some has trouble with Premiere not launching, then http://support.microsoft.com/kb/886549 is the place to find the fix.

                             

                            Thanks for all the other suggestions - what a tirelessly helpful community this is!