5 Replies Latest reply: Jun 19, 2012 9:52 AM by dswift743 RSS

    Use with Panasonic Lumix


      Hey, I wonder if anyone has had this issue.  My suspicion is it's just a settings issue, but I can't remember how to get into that stuff.  My son has taken some video with his Pansonic Lumix, but when we try to get them into PE we get this error message.  I assume it's an HD issue.


      I could easily change the settings on the camera, but he's already shot the footage he needs for his project.  Is there any setting on PE I can adjust?


      Many thanks,



        • 1. Re: Use with Panasonic Lumix
          the_wine_snob Community Member



          Do you have Apple's QT Player installed?


          If so, what version?


          If the file is an MTS, it should be full AVCHD w/ the H.264 CODEC. I do not recall Panasonic doing anything strange with the files, but could be wrong.


          I would run one of the files through G-Spot (free, great video file utility), and post a screen-cap of the G-Spot screen, just to rule out any oddities.


          Also, when you copy over the files from the SD card, be sure to get the full folder structure, and not just the video files.


          If the MTS is AVCHD, then that would be the Project Preset to choose. You will know if it's the perfect choice, if you have no red line above the Clip, when you drag it to the Timeline.


          Good luck,



          • 2. Re: Use with Panasonic Lumix
            dswift743 Community Member

            Thanks for your speedy reply Bill.  Good suggestions.  The first thing I want to try is adjusting the presets.  It's been a while since I've done this, and the pic below shows what I see on the screen--which is nothing.  Doesn't seem right, does it?presets.png

            • 3. Re: Use with Panasonic Lumix
              the_wine_snob Community Member

              No, that is no what you should see a New Project. Something is definiely wrong.


              At this stage, I would uninstall, then reinstall the program.


              Good luck,



              • 4. Re: Use with Panasonic Lumix
                John T Smith MVP

                If you do uninstall, you first need to deactivate


                Also read http://forums.adobe.com/thread/1015001?tstart=0


                And http://forums.adobe.com/thread/919388?tstart=0

                • 5. Re: Use with Panasonic Lumix
                  dswift743 Community Member

                  I'm still trying to pluck away at this issue.  I did uninstall and reinstall PE, and that seemed to fix the issue with the settings window.  (I didn't see John's post until after I did this, so I did not "deactivate.")  Now I get this window.


                  presets 2.png

                  One question I have is about an AVCHD setting.  I don't see where I can do this on any of my presets.  Anything I've tried so far has yielded the same error message I received before.


                  I'm also working on this from the other end.  I'm gathering that Panasonic has created a complex way of packing its video files.  You have to be a hound dog to find your videos in the first place.  And I'm lucky that mine play back on Windows Media Player.  Some people have no way of seeing their vids, even if they can find them.  I messed around a little with g-spot, but I didn't know what to do with it.  One person did recommend using PE as a "converter," so . . . .  The software that came with the camera seems to be pretty useless as far as I can tell.


                  Anyway, maybe there's nothing PE4 can do.  But just in case, this is a somewhat clearer description of our problem.


                  Many thanks,