9 Replies Latest reply: Jun 17, 2012 11:02 AM by the_wine_snob RSS

    Unable to playback media, source and program windows blank

    rcrodgers Community Member

      I have Adobe CS 5.5 Production Premium installed and usually operating at 100% functionality on a Windows 7 Ultimate (64 bit) machine (AMD FX-8150, 16 GB RAM, 200+ GB free disk space.). For the second time recently, I've run into a problem where the source and program windows/frames don't show any of my video clips or sequences at all; as per usual I double click an item in my Project window/frame to edit something or open a sequence to play it back, and I get nothing. (Screenshot below.) Clicking the play button after a few minutes may result in hearing some of the audio but it doesn't always work, and it's very delayed, sometimes by minutes. This occurs across all my projects, so it doesn't seem to be tied to a particular one, and it persists across reboots.

       

      I'm not sure what I did to cure the problem the first time around; it just seemed to get over it. Regardless, this does make editing very difficult, and I'm about to start on a new project...

       

      Any idea how to fix this issue or at least what might be causing it?http://www.badlucksoft.com/premiere_problem_small.png

        • 1. Re: Unable to playback media, source and program windows blank
          JSS1138 Community Member

          For this kind of issue I'd suspect the graphics driver.

          • 2. Re: Unable to playback media, source and program windows blank
            John T Smith CommunityMVP

            What is the brand/model of your graphics adapter, and what is the driver number?

            • 3. Re: Unable to playback media, source and program windows blank
              ComputerNovice25 Community Member

              Have you tried right click on gray area of the program monitor and holding it over "display mode" and then and changing it to YC-waveform or vectorscope to see if that will show up or not. Then if those show up try switching it to composite video and see if the video comes back.

               

              Also If you have a graphics card that is using the MPE's GPU acceleration then I'd try to turning that off just to see if the video shows back up.

              • 4. Re: Unable to playback media, source and program windows blank
                the_wine_snob Community Member

                As the Source Monitor is but a video "player," but with extra controls, and the Program Monitor is a display for playback of the Timeline (for editing), I lean to Jim & John T's thought - display driver issue, as the problem manifests itself in both monitors.

                 

                Many things can render a video driver obsolete.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Unable to playback media, source and program windows blank
                  rcrodgers Community Member

                  The graphics card might be the issue but I'm not 100% positive. It's an old AMD/ATI Radeon HD 4870 and the driver did get updated this week to Catalyst 12.3. Still, I was using this machine and Premiere pretty much without a problem before this problem suddenly popped up. Working with other driver issues in the past, a reboot usually solves the problem at least temporarily, but rebooting several times before I posted didn't resolve the issue and still hasn't a day later. Is it possible that Premiere cached something from the driver and is having a problem with it?

                   

                  (Update) I should probably add that after attempting to hit play on either a clip or sequence, I can still access the various menus in Premiere, but when I try to close the project or quit the program altogether, Premiere hangs. That does sound like a driver issue; I have to open the Task Manager to kill the program.

                  • 6. Re: Unable to playback media, source and program windows blank
                    rcrodgers Community Member

                    ComputerNovice25 wrote:

                     

                    Have you tried right click on gray area of the program monitor and holding it over "display mode" and then and changing it to YC-waveform or vectorscope to see if that will show up or not. Then if those show up try switching it to composite video and see if the video comes back.

                     

                    Also If you have a graphics card that is using the MPE's GPU acceleration then I'd try to turning that off just to see if the video shows back up.

                    That was one of the first things I tried, but regardless of which display mode is selected I still have the problem.

                    • 7. Re: Unable to playback media, source and program windows blank
                      ComputerNovice25 Community Member

                      Use windows system restore to roll your computer back to before you updated your graphics driver.

                      • 8. Re: Unable to playback media, source and program windows blank
                        rcrodgers Community Member

                        ComputerNovice25 wrote:

                         

                        Use windows system restore to roll your computer back to before you updated your graphics driver.

                        It looks like the updated driver was indeed the issue; rather than using system restore, I uninstalled the driver and reinstalled an older version. (The Catalyst driver conveniently keeps the driver installation files in a central location when installing so you can move back to an older version easily enough, though that's not a task for novice PC users...) After reverting to the 12.2 driver, everything started working normally again.

                        • 9. Re: Unable to playback media, source and program windows blank
                          the_wine_snob Community Member

                          Good news!

                           

                          Both ATI/AMD and nVidia have released drivers, that mess some things up. Keeping a few "known good at the time" older versions is a good idea. I have perhaps 3 older nVidia drivers, should a new one mess up my Adobe programs' display and playback.

                           

                          When a bad driver has been released, the mfgrs. usually are quick to release a "new and improved," to fix things. As GPU (and their drivers) development is driven primarily by the gaming industry, things that improve gaming, might not play well with some other programs. When the complaints start flowing, they are quick to fix things.

                           

                          I also recommend doing a System Restore Point, prior to any driver updates, just in case. As you had the older driver, you got things fixed.

                           

                          Good luck, and thanks for reporting.

                           

                          Hunt