Trouble Upgrading to Adobe Air 3.3.0.3650 from 1.5.3.9130

[busyspin]

Hi,

I have been unable to upgrade Adobe Air from 1.5.3.9130 to 3.3.0.3650 (the latest).  My OS is Windows XP.  I have pasted some errors from the msi installer log and the air log.  I am not sure what is happening.  Can anyone tell me what is going on?

From MSI Log:

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Now checking product {A2BCA9F1-566C-4805-97D1-7FDC93386723}

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Media is enabled for product.

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Trying source c:\docume~1\lara\locals~1\temp\airbc5.tmp\.

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2203 2: c:\docume~1\lara\locals~1\temp\airbc5.tmp\setup.msi 3: -2147287037

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1706 2:  3: setup.msi

MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Failed to resolve source

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1714 2: Adobe AIR 3: 1612

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2:  3: Error

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2:  3: Error

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (4C:F0) [21:42:02:656]: Product: Adobe AIR -- Error 1714. The older version of Adobe AIR cannot be removed.  Contact your technical support group.  System Error 1612.

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2:  3: Error

MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16

Error 1714. The older version of Adobe AIR cannot be removed.  Contact your technical support group.  System Error 1612.

Air Log:

[2012-06-17:21:41:46] Runtime Installer begin with version 3.3.0.3650 on Windows XP x86

[2012-06-17:21:41:46] Commandline is:

[2012-06-17:21:41:46] Installed runtime (1.5.3.9130) located at c:\Program Files\Common Files\Adobe AIR

[2012-06-17:21:41:54] Starting runtime update. Updating runtime from version 1.5.3.9130 to version 3.3.0.3650

[2012-06-17:21:41:54] Installing msi at c:\docume~1\lara\locals~1\temp\airb41.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}

[2012-06-17:21:42:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-06-17:21:42:07] Rolling back install of c:\docume~1\lara\locals~1\temp\airb41.tmp\setup.msi

[2012-06-17:21:42:07] Rollback complete

[2012-06-17:21:42:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-06-17:21:42:09] Runtime Installer end with exit code 7

[2012-06-17:21:56:28] Runtime Installer begin with version 3.3.0.3650 on Windows XP x86

[2012-06-17:21:56:28] Commandline is:

[2012-06-17:21:56:28] Installed runtime (1.5.3.9130) located at c:\Program Files\Common Files\Adobe AIR

[MichaelKazlow]

Not quite sure. I would try to empty all temp folders. Uninstall the old Air, then try to install the latest.

[busyspin]

Thanks, Michael.

I am not able to uninstall the current version of Adobe Air.   There is nothing in Add/Remove programs to use for uninstalling.  I think there should be something there and makes me wonder if the installation is corrupted somehow.  I wonder if there is some way to clean out the old installation so I can move forward with the upgrade.

[busyspin · Accepted solution]

I was able to fix my problems by using the Microsoft Fixit utility at

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us

After uninstalling Adibe Air with the utility I was able to install the latest version without any problems. 

I got the idea to do this from this post:

http://forums.adobe.com/message/4490093#4490093