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Whilst waiting for my Cloud Membership, I thought I would try downloading the Application Manager, however I get an error code of A12E1 and get told to come to the forums for help. I have searched and cant find out what this error code means.
I have tried to download for a second time, but still get the same problem.
If there is a process named 'AAM Update Notifier' or 'AAM Registration Notifier' is running. Kill this prcoess and then try again installing Adobe Application Manager.
If issue still persist, do add a snippet of log (PDApp.log) as mentioned in my prepious post.
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Ive managed to get this to install now
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Hi,
Having the same problem how did you fix this
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If there is a process named 'AAM Update Notifier' or 'AAM Registration Notifier' is running. Kill this prcoess and then try again installing Adobe Application Manager.
If issue still persist, do add a snippet of log (PDApp.log) as mentioned in my prepious post.
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billgarv2007, were you able to resolve this issue?
If not, please confirm if you have tried closing the background processes mentioned by Anil above.
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Those processes were not running on my machine. I restarted my computer (had already tried this) and was able to get it to install, however after downloading apps they would not install.
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All...
As soon as you get the error do the following:
01. Look at the PDApp.log file in your ~/Library/Logs/ directory. The "~" mark is a Unix alias for "my home directory." For me, the path translates literally to /Users/harperjm/Library/Logs.
02. At the bottom of the file, you will see an error. It may look like:
Sat Oct 27 02:54:47 2012 [FATAL] Setup - Drive is Case sensitive. Cannot Install.
It looks like Adobe requires a case insensitive drive to install its app to... This is no easy thing because the only way to get your main drive to be case insensitive is to reformat it. You might find a utility out there that will do it for you but I find it safer to just blast the OS and start over with a more DOS-like file system.
03. Boot to a USB or external disk with Mountain Lion on it.
04. Format your disk to use Mac OS Extended Journaled (do not pick the case sensitive one)
05. Reinstall the OS
06. Reinstall the adobe installer and all of your apps.
07. Make a "restore" image of your OS and apps with the OSX Disk Utility so you don't have to spend hours re-downloading apps .
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Could you just open a log file named PDApp.log availble at following location :-
Win: %temp%/PDApp.log
Mac: ~/Library/Logs/PDApp.log
Just send the last few lines (from the End) of the log file.
Also:
If there a process named 'AAM Update Notifier' is running. Kill this prcoess and then try again installing Adobe Application Manager.
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Here is the PDApp.log snippet from my last install attempt:
Fri May 11 16:35:54 2012 | [INFO] OPM - Build Version - 6.0.309.0 |
Fri May 11 16:35:54 2012 | [INFO] OPM - Logging Level verbosity Set to 4 |
Fri May 11 16:35:54 2012 | [INFO] OPM - Schema version and schema compatibility version are same or greater than current |
Fri May 11 16:35:54 2012 | [INFO] OPM - No Record found for the input fields |
Fri May 11 16:35:54 2012 | [INFO] OPM - Released OPM refrence successfully |
Fri May 11 16:37:44 2012 | [INFO] Setup - Build Version - 6.1.76.0 |
Fri May 11 16:37:44 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
Fri May 11 16:37:44 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
Fri May 11 16:37:44 2012 | [INFO] Setup - Launch Path set to /Volumes/ASU |
Fri May 11 16:37:44 2012 | [INFO] Setup - Found 7 packages in setup manifest |
Fri May 11 16:37:44 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
Fri May 11 16:37:44 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Fri May 11 16:37:44 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
Fri May 11 16:37:44 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Fri May 11 16:37:44 2012 | [INFO] PIM - CREATE PIM Instance ... |
Fri May 11 16:37:44 2012 | [FATAL] PIM - nError couldnot Create Database file. |
Fri May 11 16:37:44 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
Fri May 11 16:37:44 2012 | [FATAL] Setup - Unable to create PIM object |
Fri May 11 16:37:44 2012 | [INFO] Setup - ================= Exiting Installer with Code: -3 ================= |
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In my case I couldn't find any of these programs running.
I was able to fix it and get it to install on my Mac by doing this.
- Go to Disk Utility and repairing the permissions on my system drive
- reboot and hold down the shift key to reboot in "safe mode"
- run the Adobe Application Manager again and install the software
- reboot and then get back to work.
I hope this helps.
cheers
-david
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I'm having the same problem. I checked for the two processes mentioned by Anil_Berry, but neither was running. If it helps, I've pasted the end of my PDApp.log file below. Any help would be greatly appreciated! Thanks!
Sat May 12 18:36:36 2012 | [INFO] OPM - Build Version - 6.0.309.0 |
Sat May 12 18:36:36 2012 | [INFO] OPM - Logging Level verbosity Set to 4 |
Sat May 12 18:36:36 2012 | [INFO] OPM - Schema version and schema compatibility version are same or greater than current |
Sat May 12 18:36:36 2012 | [INFO] OPM - No Record found for the input fields |
Sat May 12 18:36:36 2012 | [INFO] OPM - Released OPM refrence successfully |
Sat May 12 18:39:29 2012 | [INFO] Setup - Build Version - 6.1.76.0 |
Sat May 12 18:39:29 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
Sat May 12 18:39:29 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
Sat May 12 18:39:29 2012 | [INFO] Setup - Launch Path set to /Volumes/ASU |
Sat May 12 18:39:29 2012 | [INFO] Setup - Found 7 packages in setup manifest |
Sat May 12 18:39:29 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
Sat May 12 18:39:29 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Sat May 12 18:39:29 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
Sat May 12 18:39:29 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Sat May 12 18:39:29 2012 | [INFO] PIM - CREATE PIM Instance ... |
Sat May 12 18:39:29 2012 | [FATAL] PIM - nError couldnot Create Database file. |
Sat May 12 18:39:29 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
Sat May 12 18:39:29 2012 | [FATAL] Setup - Unable to create PIM object |
Sat May 12 18:39:29 2012 | [INFO] Setup - ================= Exiting Installer with Code: -3 ================= |
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Did you try restarting the computer, and then installing the software?
This may help to ensure that no conflicting processes are running in the background.
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I have the same problem, processes are not running, restart does not cure the problem. Last lines of log are:
Wed May 30 12:33:52 2012 | [INFO] Setup - TimeLog: Begin Installing |
Wed May 30 12:33:52 2012 | [INFO] PIM - START installPackage at file /Volumes/ASU/packages/core/PDApp.pimx |
Wed May 30 12:33:52 2012 | [INFO] PIM - Validating package file: '/Volumes/ASU/packages/core/PDApp.pimx' |
Wed May 30 12:33:52 2012 | [INFO] PIM - Validating package file: '/Volumes/ASU/packages/core/PDApp.pima' |
Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deleteAppletRegInfoRecords. |
Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deletePackageUpgradeInfoRecords. |
Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
Wed May 30 12:33:53 2012 | [FATAL] PIM - Error in copy. |
Wed May 30 12:33:54 2012 | [FATAL] PIM - Error Failed to extract assets... |
Wed May 30 12:33:54 2012 | [FATAL] Setup - Error installing core /Volumes/ASU/packages/core/PDApp.pimx package. pim_installPackage returned -8 |
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On My Mac I had the same issue.
It was due to a shortcut of an old version of Adode Application manager in my Utilities folder.
As soon as I deleted and restarted it worked!
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I upgraded from OSX 10.6.8 to 10.7.4 and have no more problems. I suspect it was corrupted files associated with a former version of app manager.
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SO exicted to begin the Creative Cloud... then comes to a screeching halt. I scoured the forums- did everything instead of just wiping the HD and starting from scratch... No time to do that... Got all the error messages- Latest one says failed to initialize. Here's the PDAlog.
Sun Jun 17 22:44:03 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
Sun Jun 17 22:44:04 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
Sun Jun 17 22:44:04 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
Sun Jun 17 22:44:05 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
Sun Jun 17 22:44:05 2012 | [FATAL] PIM - Error Failed to mount the package dmg. |
Sun Jun 17 22:44:05 2012 | [FATAL] PIM - Error Failed to extract assets... |
Sun Jun 17 22:44:05 2012 | [FATAL] Setup - Error installing core /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx package. pim_installPackage returned -8 |
Sun Jun 17 22:44:05 2012 | [FATAL] Setup - Error installing Packages. |
Sun Jun 17 22:44:10 2012 | [WARN] PIM - Failed to change owner and group. Errorno (2) error msg(No such file or directory) for ptah /Library/Application Support/Adobe/OOBE. |
Sun Jun 17 22:44:10 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
Sun Jun 17 22:44:10 2012 | [INFO] PIM - FREE PIM Instance ... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Build Version - 6.2.38.0 |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Logging Level verbosity Set to 4 |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Application initialization start, Looking for command line arguments |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2 |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.CommandLineParser - Mandatory Arguments --appletID --appletVersion is not given, using default workflow arguments |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Non Deployment workflow identified... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.WindowManager - Initializing native WindowManager |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - ExternalGateway initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - AppletManager initialize... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Registering Notification to listen messages from another instance |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Detecting Applet Database file... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Fetching Applet registeration information... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Applet database path - /Volumes/core/ |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - PIM library path - /Volumes/core/assets/AdobePIM.dylib |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Loading PIM library... |
Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Fetching PIM API's... |
Sun Jun 17 22:44:57 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
Sun Jun 17 22:44:57 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Sun Jun 17 22:44:57 2012 | [INFO] PIM - CREATE PIM Instance ... |
Sun Jun 17 22:44:57 2012 | [FATAL] PIM - nError couldnot Create Database file. |
Sun Jun 17 22:44:57 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
Sun Jun 17 22:44:57 2012 | [ERROR] PDApp.AppletManager - Unable to initialize PIM library properly. Reinstalling "Adobe Application Manager" might solve the issue. |
Sun Jun 17 22:44:57 2012 | [FATAL] PDApp - Unable to get Applet registration information!, Quiting Application. Reinstalling "Adobe Application Manager" might solve the issue. |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating MessageQueueManager |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating AppletManager |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AppletManager - AppletManager destructed |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating WindowManager |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating NativeCommandHandler |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating NativePlatformHandler |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating ExternalGateway |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - ExternalGateway destructed |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating APE |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Releasing all locks acquired |
Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Quiting Application |
Mon Jun 18 06:25:53 2012 | [INFO] Setup - Build Version - 6.2.38.0 |
Mon Jun 18 06:25:53 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
Mon Jun 18 06:25:53 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
Mon Jun 18 06:25:53 2012 | [INFO] Setup - Patch Signature file exists |
Mon Jun 18 06:25:57 2012 | [INFO] Setup - Build Version - 6.2.38.0 |
Mon Jun 18 06:25:57 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
Mon Jun 18 06:25:57 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
Mon Jun 18 06:25:57 2012 | [INFO] Setup - Patch Signature file exists |
Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: Start initial checks |
Mon Jun 18 06:25:58 2012 | [INFO] Setup - Launch Path set to /Volumes/Adobe App Mgr/Adobe Application Manager 6.2 |
Mon Jun 18 06:25:58 2012 | [INFO] Setup - Found 7 packages in setup manifest |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - CREATE PIM Instance ... |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - trying to createOrUpdatePIMDbSchema. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Current db schema version on machine 1. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Current db schema version to install 1. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - PIM Database is Up To Date. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Updater Inventory location:/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Acquired System level ACF lock ... |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Package id E4E365FF-42CE-47D4-8409-1628C661221D is already installed |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 153865849 |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - freeDiskSpace ... 67565375488 |
Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: End initial checks |
Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: Begin Installing |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - START installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx' |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pima' |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - Package id E4E365FF-42CE-47D4-8409-1628C661221D is already installed |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deleteAppletRegInfoRecords. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deletePackageUpgradeInfoRecords. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
Mon Jun 18 06:25:59 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx. |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - START installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx' |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pima' |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
Mon Jun 18 06:26:05 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
Mon Jun 18 06:26:05 2012 | [FATAL] PIM - Error Failed to mount the package dmg. |
Mon Jun 18 06:26:05 2012 | [FATAL] PIM - Error Failed to extract assets... |
Mon Jun 18 06:26:05 2012 | [FATAL] Setup - Error installing /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx package. pim_installPackage returned -8 |
Mon Jun 18 06:26:05 2012 | [FATAL] Setup - Error installing Packages. |
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Download AAM from the link below and install
Windows - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Macintosh - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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Masnish, that did not work. I was advised to use Chrome and still didn't work. I was also advised to download the trial and input my info. Even that installer fails to initialize.
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This proves that the product files would be corrupted and need to reinstall.
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Try downloading this patch. Install it and then try opening the Manager again. It worked for me...
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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Solution by Adobe support: http://t.co/yMM12hj1th
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This might help: http://gerger.com/mediaart/lab/adobe-workarounds/
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Hello. Why can't adobe fix this issue in an update so non-techs like me can just keep using the software instead of wasting time trying to fix the software? I have seen this error 3 times now in my first week of using CC and it just stresses me out because I don't know what I am doing wrong.
Also why do we have to have adobe update manager AND adobe cloud icons on my user bar in the upper right? Can't this all be done in the SAME program?
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Quitting SugarSync fixed the problem for me.
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Also getting this error. Windows 7-64 bit. Nether 'AAM Update Notifier' or 'AAM Registration Notifier' are running here is the %temp%/PDApp.log:
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 1.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | SUCCESS Created Tables.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_openSession
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | pwa_openSession
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.386
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | End : pwa_openSession
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_getDeviceID
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_getDeviceID
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:04:769 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Start : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.394
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing openIMSLibSession...
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | pwa_openIMSLibSession
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Creating IMSLib instance with product Version ...
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | OPMWrapper allocation succeeded
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | This product version is for GM
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 1404 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing registeration of client to group
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing IMS_registerClientToGroup..
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Performing opm_getRecords...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Registered Client to group successfully!
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch default user for clientID...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetchDefaultUserInfoForClientId...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:33 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing releaseData...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Default user found for client_id: OBSCURED
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch Access token for user...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetch accessToken...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Using environment:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:08:129 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - No default proxy present on the user machine
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - proxy Url is
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | HTTP Request Status code 200.
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | The http request returned HTTP_Status:0 HttpCommunicator error:0
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | HTTPConnector response successful in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | user has not selected 'Remember Me', proxy data is not saved in local store
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Performing opm_getRecords...
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:11:429 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:Default key:deviceID in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | IMSLib | | | 4656 | Invoking client callback function with response and status : 0
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | P7Native | | | 4656 | Proceeding with fetchAccessToken callback...
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Build Version - 7.0.0.394
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Logging Level verbosity Set to 4
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Build Version - 7.0.0.394
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 7.0.0.427
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | P7Native | | | 5296 | Performing closeIMSLibSession...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLib | | | 5296 | Releasing IMSLib instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | OPM | | | 5296 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLibHelper | | | 5296 | OPM reference freed
02/04/14 12:32:21:039 | [WARN] | | ASU | OPM | IMSLibData | | | 5296 | IMSLibData destructor completed