I'm also concern about this issue and i would be very interested to find a solution
I have the same problem on Windows 7 professionnal 64bits at the moment. There is no quicktime options available in AME even if i installed it with AE and Premiere and some codecs are missing in the system presets (MXF OP1a, AVC-Intra, DV and DVCPRO). Even after a system restore, the problem persist...
Here is a screenshot : http://hpics.li/25cba91
It sounds like AME is confused about what host application installed it. The limited list of exporters in AME makes sense if you installed the Design & Web suite or Flash Pro, but not Master Collection...
There should be Uninstall packages in the /Applications/Utilities/Adobe Installers folder, can you list what's in there? It should only show Master Collection CS6, so if you see anything else that may point to the problem.
Another thing to try is deleting the following folders:
/Users/[username]/Library/Preferences/Adobe/Adobe Media Encoder/6.0/
...and the AME CS6 preference file:
/Users/[username]/Library/Preferences/com.Adobe.Adobe Media Encoder.6.0.plist
Try these things and see if it makes a difference.
Well, in the Adobe Installers folder I got the uninstallers of CS4-CS6 (got nothing of those previous Installations left besides that)
Deleted all the files you were naming, but it didn't make any difference
I even tried to replace all those files with the ones from my macbook where everything works, but that had no effect neither.
Try to deactivate your Master Collection by launching PPro -> Help -> Deactivate...
Then launch PPro again and it should offer you a 30 day trial, accept it, start AME, close it, start AME again and check the format list.
For those who might have the same problem on windows 7, I finally made it working by replacing all the AME files (Program Files/Adobe/Adobe Media Encoder CS6) with the ones from another installation on another PC. Then instead of uninstalling and reinstalling AME, i just reinstalled it over the previous installation (with AE) and it finally works! All the export options are now available! I should have tried this before a system restore...
My last job was finished today, so I uninstalled everything, deleted every single file on my mac with any "CS6" in it, ran the cs6 cleaner utility...
reinstalled the entire master collection...
Still no Quicktime!!!
There's gotta be something else on my system causing the conflict.
But what could it be? I mean it's really weird since in Premiere everything shows up correctly, and also if I install the same Package on my macbook
I was having the same issue and I basically stumbled upon this fix. Find the file named AddExporterList.txt located at
C:\Program Files\Adobe\Adobe Media Encoder CS6\txt
Save an original copy somewhere else. Copy/Paste or delete as necessary to make the new file look like this:
# MediaCore Plugins
# AME Plugins
# AME Plugin Formats
Hit save and restart AME. Voila! It worked for me and hopefully it will work for you.
YOU ARE MY MAN!!!!
It worked! Finally!! So glad I just hope adobe fixes this!
Do you have any suggestion where I would find this file on a Mac? Having the same issue!
2 people found this helpful
On the Mac this file is inside the "Adobe Media Encoder CS6" application (right click the app icon and choose Show Package Contents to see inside it), here's the path:
/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Resources/txt/AddExporterList.txt
Following this thread- very helpful! I'm trying to figure out why I don't have any MPEG-2 codecs to export from AME on the Mac, using CS6.
I found this text file you're talking about, but where and what would I add to allow Mpeg-2 encoding for DVD output?
If it matters, I have both 6.0.1 updates for PP and AME and neither have Mpeg-2 codecs. Hopefully this workaround will work.
Thanks in advance for the help.
Requesting the users who are facing this problem to please help us by mailing the amt3.log and oobelib.log form your /tmp folder (mac) or %temp% folder (win).
Please mail it to email@example.com since its difficult to view it on a forum.
I am Having the same problem as bhorv67. What you said worked, but I still have no MPEG2 codecs for DVD, can you help
I did this and it worked, but now I have lost all the Flash encoding capabilities! How can I bring them both back? Right now I am forced to use AME CS5.5, cause for some reason it has all the encoding options available even though none of the other Adobe CS5.5 apps is installed. Maybe I should try reinstalling AME CS6 separate from the bundle?
Thanks hawlendrion i finally get this to work.
It worked for me. Thank you.
I've just signed in to say that the "Correct Answer" has worked for me on Media Encoder CC.
Thanks to the answerer and original poster!
Ok Adobe... seriously? After living in peace with this new solution for about 1 1/2 years now, I just installed the latest CC update and what do I find?
FLV export options are missing in Media encoder now, as they are in afx and premiere.
I tried the same procedure that helped last time, but no luck. I signed off CC and back in as support told me, no help.
Great, what am I supposed to do now?
Update: I called Adobe Tech support: FLV is officially no longer supported and considered dead by Adobe. Just great!
If you do a lot of work with FLV, you might want to leave 7.2.2 installed. Sorry this is affecting your workflow.
umm i have the same problem but im working with cs4 , because i have a 32bit windows 8.1 .
Any suggestions ?
I just updated to the latest AME version yesterday and found that all of the Quicktime codec are missing, but only in AME. I am on a Mac running Yosemite. How can this be fixed?
I'm having the same issues leejk is having.
The fix for me was to uninstall AME, then reinstall it.
Just like chfilm I have the same problem with AME CS6 on Mavericks.
I came here after having resolved another problem, namely because Premiere Pro (PP)
and AME were not even launching as soon as the Quick Time Bundle Host were being loaded on the splash screen – same thing happened with PP (see screenshot).
A Forum discussion for that is here: https://forums.adobe.com/message/5521256
I followed the correct answer suggestion and deleted two files in AME as well as in PP.
They were called "ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle".
Except, that I didn't have a file called "ImporterQuicktimeHost.bundle" but a plain "ImporterQuickTime.bundle".
Since the Quicktime Presets in AME are now missing, I think that this problem is related to the problem of this thread.
Here is what I tried to resolve the case of the missing presets:
- I tried out the solutions under post #8 (the correct answer)
- and #25 by leejk of this thread.
Neither worked for me.
- I also tried uninstalling the whole adobe suite and used the Adobe Cloud Cleaner Tool and then reinstalled the Adobe Suite.
- With the newly installed Adobe Suite, I followed post #4 of this thread Uninstalling AME CC
to make sure, my files weren't corrupted. (If you look into the thread: instead of a version 7.0 I had a version 6.0.)
Btw: Before uninstalling the whole suite, every application, including PP worked – except of AME.
I have done all the notepad corrections as told, but it is not saving. it is showing that I do not have permission to do it. Even though I do not have any administration in my system.