Is it possible that your client is not running Acrobat Pro X as you've
indicated, but Adobe Reader X? What you describe is the behavior the free
Reader would exhibit. It's standard behavior is to not allow a user to save
a filled PDF file. And no, that does not defeat the purpose of a PDF form:
You can submit the form data e.g. to a server that would then process and
store that data.
However, there are ways to "reader enable" a form, which would allow the
client with just the free Reader to fill a form and locally save it.
Depending on your application, you can do that either with Acrobat Pro, or
a server based LiveCycle product. Before you get further involved, you need
a better understanding of the PDF forms eco system and what you can and
what you cannot do with PDF forms created with these different solutions
(both from a technical, but also a legal point of view).
Karl Heinz Kremer
PDF Acrobatics Without a Net
Thanks for the quick response, Karl.
The client downloaded the trial version of Pro X, to verify that the form works before buying. Would the trial version impose restrictions?
The client does not want to store data on a server. He wants the form to function as a template that he can save-as to customize. The completed forms will be shown on the computer as a part of a presentation, sometimes without Internet access.
I tried using the Advanced > Extend Form Features options to enable to ability to save form data, but when I tested the PDF on my PC (Vista, latest version of Reader) I got an error message along the lines of "this document has been modified from previous version, please get a copy of the original" and all form fields are gone.
I'm currently downloading the trial of Pro X so I can test the PDF.
This works correctly in my environment, but could it be screwing up the file as it's opened on a PC?
Click "Start," "All Programs" and click "Adobe Acrobat" to launch the program.
Click "File," "Open" and click the fillable PDF form you want to make savable. Click "Open."
Click the "Advanced" menu tab.
Click "Extend Forms Fill-In & Save In Adobe Reader." This will enable your recipients to fill in your PDF form, type their digital signature and save their electronic responses.
I did this and it worked like a charm!!
I tried using the extended features which seem to work on reader if you use the file you saved. I wrote an application which populates a pdf file on our server with request data from the customer. The form is then emailed from the server to the agency to complete and post the data back to the server. Some of the locations the agency goes to don't allow internet access so the ability to save the data to their harddrive is important. When I used the template with extended features enabled, I get a notice from the server that the file has changed and extended features are disabled. How can I do what I need to with out making every contactor purchase the full version of acrobat.
Multiple people on this forum claim that Reader XI can save ANY form. Well, I have a form that was created in LiveCycle Designer ES4 and has not been reader extended, and I cannot save it when I open it in Reader XI. What am I missing here? The reader extended version works fine.
Perhaps this is only true for pure Acroforms and not XFA forms that are created in Designer?