3 Replies Latest reply: Jun 19, 2012 7:50 PM by John T Smith RSS

    Trying to enter "My Information" leads to ERROR page. Why?

    Eireannsg1 Community Member

      When in adobe.com, it automatically logs me in...

      There I click on my name, select "My Information"  and then I end up on this page:

       

      bloop_83.jpg

      WHY?

        • 1. Re: Trying to enter "My Information" leads to ERROR page. Why?
          John T Smith MVP

          Just worked properly for me... Tuesday 6-19 8:10 AM Pacific Time zone

           

          >When in adobe.com, it automatically logs me in

           

          I don't understand that... do you mean you are logged in at these forums before you go to Adobe? (such as by clicking the big red A at the top left of a forum page?)

           

          Log out, go to the Adobe main page and log in again... try again

          • 2. Re: Trying to enter "My Information" leads to ERROR page. Why?
            Eireannsg1 Community Member

            No, I am not logged in to all these forums.

            Its am example part of the error page I get when trying to change "My Information"

             

            I thought someone from ADOBE could help me to sort this out. Is it because my IP address rotates?

             

            Yesterday evening I had a chat with an Indian guy from the Adobe help system and it seems as if ..if the questions asked are not exactly as they are in the guys list he doesnt know whats going on. All in all it was a big waste of time using the Adobe Chat to get that problem solved because these people firstly dont listen and they only know how to solve a certain set of standard problems...as it seems.

            • 3. Re: Trying to enter "My Information" leads to ERROR page. Why?
              John T Smith MVP

              The title of this area is "Forum Comments" - This place is to talk about the forums, not other parts of Adobe... I have no idea where you WOULD talk to someone about the main Adobe site

               

              All I know is that the page works for me