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1. Re: Server slow
jamesroche Jun 20, 2012 8:41 AM (in response to dpsCygnus)We are actively investigating server-side problems. The solution is forthcoming, we apologize for the slowness.
Thanks for letting us know. We appreciate your patience.
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2. Re: Server slow
BM - Adobe DPS App Jun 20, 2012 8:44 AM (in response to dpsCygnus)We also are facing a painful experience.
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3. Re: Server slow
Adi Ravid Jun 20, 2012 8:45 AM (in response to dpsCygnus)It's a nightmare!!!
Download and publish are so slow...
Started a publish about 20 min ago and it's stuck on 9%.
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4. Re: Server slow
Johannes Eckert Jun 20, 2012 9:08 AM (in response to Adi Ravid)if you need to test on the ipad immediatly, remember to use preview on
device. and create local folios.
—Johannes
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5. Re: Server slow
Adi Ravid Jun 20, 2012 9:15 AM (in response to Johannes Eckert)The problem is that I have a publishing deadline that's about to expire.
Must get the issue published before the PR campaign launches.
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6. Re: Server slow
BM - Adobe DPS App Jun 20, 2012 9:18 AM (in response to Adi Ravid)I'm on a deadline too. Dreadful online app policy from Adobe.
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7. Re: Server slow
Pierluis Jun 20, 2012 9:34 AM (in response to dpsCygnus)Yes, I have struggling with DPS all the day long... actually I started this morning to upload a folio and I have not been able to get it on the cloud yet :-(
It seems a network error which should mean there is something wrong with the Adobe server... I remember when I started with DPS one year ago I have had big problems with the connection to the Adobe server and now it's a nightmare to have again the same kind of troubles :-(
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8. Re: Server slow
Adi Ravid Jun 20, 2012 11:09 AM (in response to Adi Ravid)Yesssssssss!!!!
Finally got it published. 3 minutes and 3 seconds before the deadline.
What a relief.
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9. Re: Server slow
alistairgillan Jun 20, 2012 11:13 AM (in response to Adi Ravid)Kind of glad it wasn't just me then!
Alistair
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10. Re: Server slow
jamesroche Jun 20, 2012 11:29 AM (in response to alistairgillan)Please try your upload/publish jobs again. We've made some progress on problems related to authentication, and we're confident that at least the problem will be less frequent.
Thanks again for your patience. We're investigating the issue continually until we're sure there is no further impact to users.
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11. Re: Server slow
Pierluis Jun 20, 2012 11:35 AM (in response to jamesroche)Sorry James to let you know that at this exact moment (in Italy it's 8:34 p.m.) the uploading of my folio made of 36 stacks is freezed on the 26 and it does not go on....
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12. Re: Server slow
Pierluis Jun 20, 2012 12:02 PM (in response to Pierluis)Sorry James to let you know that at this exact moment (in Italy it's 8:34 p.m.) the uploading of my folio made of 36 stacks is freezed on the 26 and it doea not go on....
... update: now (9:01 pm) the folio has gone ;-) but it is very slow anyway!
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13. Re: Server slow
jamesroche Jun 20, 2012 12:11 PM (in response to Pierluis)Thanks for the update. The last error we saw related to the issue we were tracking was around 11AM PST (California time). As I mentioned in this and other threads, we're going to monitor the system day and night until we're sure the changes we made were effective.
Thanks again.
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14. Re: Server slow
mobly Jun 20, 2012 12:15 PM (in response to jamesroche)definitely feels better to me in the UK
cheers
Alistair
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15. Re: Server slow
Tres Tipos Gráficos Sep 6, 2012 7:38 AM (in response to dpsCygnus)Today?.... DPS servers are far too slow for the file sizes this system is generating: bitmap based interfaces... just like html 15 years ago!.. come on... I really think we're paying for more than this...
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16. Re: Server slow
jenssenlars Sep 7, 2012 8:40 AM (in response to dpsCygnus)It is so slow. Trying to publish now, and it has failed a few times. Any known server trouble?
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17. Re: Server slow
Tres Tipos Gráficos Sep 11, 2012 6:50 AM (in response to dpsCygnus)I have a 10MB internet connection and the folios are downloading 200ks/second max.. it's a nightmare when you have to download a 600MB file..
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18. Re: Server slow
redwood.digital Oct 14, 2012 11:04 AM (in response to jamesroche)I was quite excited to find this thread as it's related exactly to the issue I've been battling with the past couple of days. I'm disappointed however, to see that these posts are dated back in June so it's unlikely the answer to my problem is here. I've spent literally all day trying to upload folios to the server and then download them to my iPad. The upload is taking an absolute age and for most of the morning they were getting to 80% and then just hanging, ultimately returning a 'failed to upload' error message.
As these folios had successfully uploaded before without much problem I assumed it was something to do with changes I'd made to the content. I then tried uploading folios that I knew had no changes but these suffered the same fate. Downloading to my iPad is also painfully slow. I've even rebuilt folios from scratch and tried uploading one page at a time, in an attempt to identify where a potential conflict may be.
No joy. Each upload is taking anything between 20mins to half an hour (for as little as a 15MB folio) and I just don't have the time nor the will to continue this process.
I'm frustrated and mildly annoyed now as there is little to no chance of me meeting my deadlines, and I'm spending most of my precious time in these god-forsaken forums trying to find an Adobe emplyee who might solve my problem for me. I kind of expected this level of pain during the Pre-release program but not 2 years down the line.
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19. Re: Server slow
mobly Oct 14, 2012 11:28 AM (in response to redwood.digital)Gold support should be able to tell you if there are any problems, you sound like you might be on a Pro-Licence?
There are often maintenance times, but these are normally mentioned by Adobe.
Believe it or not the servers have got a lot better! (in my experience)
Cheers
Alistair
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20. Re: Server slow
Pierluis Oct 15, 2012 12:03 AM (in response to redwood.digital)I have been in this situation several times in the past, but eventually I have always been able to reach an happy-end even with a more than 500Mb file!
What I did was just to open a case in the support and later on (within 24 hrs) I tried again to upload and it was ok... but honestly speaking every time I started an upload I also started praying...
Actually I do not need anymore to distribute my folios (I just create single-app) so now for me it is great to avoid the upload process with the Folio Panel: in fact when I want to check my job I build a local folio and than I transfer it directly from Indesign onto my Ipad, and at last I use the "create app" function to work directly with the DPS App Builder and this is a fantastic workflow :-)



