3 Replies Latest reply on Jun 21, 2012 9:16 AM by David__B

Still no email from Adobe about claiming free touch apps

Steve Perry Creative Jun 8, 2012 4:08 AM

Please see this thread:

http://forums.adobe.com/thread/1002613?start=0&tstart=0

As I'm not getting any answers there I thought I'd start one specifically for this.

It states that when you purchase the touch apps you will receive an email from Adobe within 60 days which will tell you how to claim your free month of CC (to pay for the apps) -- UK only. I understand that I'm only 30 days into the 60 BUT it does seem incredibly odd that it would take this long to send an email out.

Can I get a definitive answer from an Adobe employee please? Are these emails on their way? I feel a bit scammed at the moment.

1. Re: Still no email from Adobe about claiming free touch apps

David__B Jun 8, 2012 8:16 AM (in response to Steve Perry Creative)

Hi Steve,

I can personally ensure you get it if after waiting the 60 days you still haven't recieved it yet.

You would also want to ensure:

- You have the annual (yearly) Creative Cloud plan
- You log into the Creative Cloud website from within 3 of the Adobe Touch Apps from the tablet using your Adobe ID associated with your membership

If all this looks correct and you don't recieve an email after the 60 days, send me a private message and I'll ensure you get it.

-Dave
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2. Re: Still no email from Adobe about claiming free touch apps

Steve Perry Creative Jun 21, 2012 2:57 AM (in response to David__B)

Email received now, thank you.
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3. Re: Still no email from Adobe about claiming free touch apps

David__B Jun 21, 2012 9:16 AM (in response to Steve Perry Creative)

Excellent, thanks for following up.

-Dave
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Still no email from Adobe about claiming free touch apps

1. Re: Still no email from Adobe about claiming free touch apps

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