29 Replies Latest reply: Jan 28, 2015 6:02 PM by rwiley773 RSS

    Can't copy saved book to E-reader??!!

    mackaicarlos Community Member

      I have bought a book and have managed to save it onto ADE, however, It won't allow me to 'drag' it into my e-reader - a box appears saying "Unable to copy - No permission to copy document here".

      Any suggestions?

        • 1. Re: Can't copy saved book to E-reader??!!
          Frustrated in AZ Community Member

          You bought an ebook that has digital rights permissions set to prohibit

          copying to another device.

           

          You can check this.  Open ADE and, in Library view, put your cursor on the

          little arrow next to the ebook's name.  A drop-down box will appear.  Click

          on 'Item Information'.  A screen will open showing you several parameters

          associated with the ebook.  The copy and print permissions are in the

          middle.

           

          There's not much you can do about this.  Publishers, distributors,

          libraries and authors can set the digital rights.  All ADE does is read

          them and then act on them.

           

          You could try going back to the seller and discussing this with them.

           

          ==================

          • 2. Re: Can't copy saved book to E-reader??!!
            mackaicarlos Community Member

            Thanks so much!

            it says:

            Allow Viewing: on any device

            Allow Copying: not allowed

            Allow printing: not allowed

             

            Does this mean I can't put it on my E-reader?

            • 3. Re: Can't copy saved book to E-reader??!!
              Frustrated in AZ Community Member

              That's correct.  The digital rights for the ebook will not let you copy the

              ebook to your ereader.

               

              =============

              • 4. Re: Can't copy saved book to E-reader??!!
                Sybranddevries

                Not entirely right I think. When you autorized your ereader you should be able to drag it to there. There is a maximum of 6 books or devices which can be attached to this noce program

                • 5. Re: Can't copy saved book to E-reader??!!
                  mackaicarlos Community Member

                  Thanks for that.

                  I can drag it onto my E-Book and when viewing in ADE it appears in the correct format. However, when I disconnect my E-Book from ADE and click on the book to read it, it tells me there is a file format error and it won't open.

                  • 6. Re: Can't copy saved book to E-reader??!!
                    Frustrated in AZ Community Member

                    There's a difference between the first post and this one relating to what

                    messages you've received.  As I posted in stream above, if the message says

                    'no permission to copy here', then you're encountering restrictions in

                    place with digital rights.  If the message is as you say now (file format

                    error -and won't open), that's an entirely different set of circumstances.

                    Can you clarify which it is?

                    =========

                    • 7. Re: Can't copy saved book to E-reader??!!
                      mackaicarlos Community Member

                      Sorry for the confusion, the issue has changed as I have figured out each step.

                      Where i am at now:

                      I can download books onto my ADE.  I then connect my E-Book to ADE and can drag the books into it. When I open the books in ADE (that are now loaded onto my E-Book) they appear as normal.

                      However, as soon as I disconnect from ADE the books either don't show up at all on my E-Book or in one case it says 'File Format Error'

                       

                      Hope this makes sense and thank you so much for your time!

                      • 8. Re: Can't copy saved book to E-reader??!!
                        Frustrated in AZ Community Member

                        Timing is everything.  In this case, let me suggest a couple of things.

                        First, look at the display on your ereader when you attach it to your

                        computer, and then when you start ADE.  It should tell you that you're

                        connected.  When you finish transferring the ebook to your ereader, close

                        ADE, and watch the ereader display.  Do not do anything to it until it

                        tells you it's completed the transfer of the new files.  Then, disconnect

                        the ereader logically from the computer.  In Windows, you can do this by

                        going to the START bar's right hand corner, finding the icon that looks

                        like a computer that displays 'Safely Remove Hardware' when you rest your

                        cursor on it.  Right-click and it should display a list of external

                        devices.  Then, click on the one that's the drive letter assigned to your

                        ereader.  When Windows is done, and displays 'Safe to remove....', you can

                        pull the plug on your ereader.

                         

                        Hope this helps!

                        ============

                        • 9. Re: Can't copy saved book to E-reader??!!
                          Frustrated in AZ Community Member

                          Just some minor corrections to your statements.

                           

                          The message that was quoted is one related to digital rights and

                          permissions set by the publisher, author, library or distributor.  They

                          have the right to limit or prohibit copying and printing under the Digital

                          Millenium Copyright Act of 2000.  The ebook in question is restricted and

                          cannot be copied or moved to the ereader.  Simple as that.

                           

                          Your statement about the number of ebooks or devices is in error also.  If

                          you'll check the HELP section of Digital Editions, they spell out there how

                          many devices you can attach and what those devices can be.  As for ebooks,

                          the number is not limited - and they are not 'attached' to Digital Editions.

                           

                          ==============

                          • 10. Re: Can't copy saved book to E-reader??!!
                            Sybranddevries Community Member

                            May be we are just lucky in the Netherlands. All of my books with the same properties (view on every device, no copy no print) are readable on our two ebooks as well. It works with ePub, i have a problem with pdf which can be read on ADE but my ereader can't open it. Strange.

                            • 11. Re: Can't copy saved book to E-reader??!!
                              Frustrated in AZ Community Member

                              ADE has some limitations on .pdf files.  You can read what they are in the

                              HELP section of ADE (F1 key from Library or Reading mode).

                               

                              ==============

                              • 12. Re: Can't copy saved book to E-reader??!!
                                permabri Community Member

                                Hi, I have authorized my e-reader - I got it from NHA - but I get the same message as above: Allow viewing: on any device

                                but copying and printing : not allowed!

                                If I open my e-reader by connecting it to my MAC, the icon of my ebook I can see, but as soon as I disconnect from my Mac and try to open it on my e-reader I get the message: File Decode Failed.

                                If you start using ADE you have to give a users name; and with this you can (should!) be able to connect 4 computers and 6 e-readers or tablets.

                                All your family-members should be able to share the books when they use the given users name.

                                                             

                                Unfortunately I did not succeed in any way after many hours of attempts!

                                So far I still need HELP!!!

                                • 13. Re: Can't copy saved book to E-reader??!!
                                  Sybranddevries Community Member

                                  My issue with PDF: ADE converts these into EPUB when I copy it to my e-reader. Then I can read it. Great!

                                   

                                  For permabri: do you copy your books in ADE? SO drag the book to your ereader which will be in the left pane of ADE. It should be working then. Otherwise explain exactly what you did

                                  • 14. Re: Can't copy saved book to E-reader??!!
                                    permabri Community Member

                                    Yes, ADE has converted my book into EPUB too; and I drag the book to my ereader, but it does not work at all. I only see: File Decode Failed.

                                    So I don't copy, but I drag it.

                                    I think somehow there are restrictions, but I don't know who or where.

                                    • 15. Re: Can't copy saved book to E-reader??!!
                                      Frustrated in AZ Community Member

                                      Permabri:  You have some facts wrong.  Let me start at the end of your

                                      post.

                                       

                                      ADE allows you to use up to two computers and four ereaders for a total of

                                      six devices, not the ten you claim.

                                       

                                      ADE attaches the Adobe ID of the person downloading an ebook to that

                                      ebook.  Nobody else can access that ebook.  Thus, a family cannot share

                                      ebooks.

                                       

                                      If you download and install ADE, you use your Adobe ID, and the copy of ADE

                                      is always associated with that ID unless you deauthorize the computer.  If

                                      you do that, then you can authorize it with a different Adobe ID.  However,

                                      ADE will let the second user access only the ebooks that this user has

                                      downloaded with that Adobe ID.

                                       

                                      Finally, the permissions you quote in your post mean that the person who

                                      downloaded the ebook with their Adobe ID cannot copy it to their ereader.

                                      This is not a contradiction with the permission to allow viewing on any

                                      device.

                                       

                                      Hope this helps!

                                      ==============

                                      • 16. Re: Can't copy saved book to E-reader??!!
                                        permabri Community Member

                                        Hi,
                                        the info about connecting several devices I got from 'Consumentengids
                                        june 2012' page 31:


                                        "you need ADE to drag bought books to your e-reader or tablet. You have
                                        to create a log-in name, and to this log-name you can join 4 pc's and 6
                                        devices like e-readers or tablets.
                                        If all members of the family join with this same log-in name (and they must use the same log-in name!), books can be 'shared' ."


                                        I downloaded ADE to my Macbook, but should this ADE be on my e-reader
                                        too? Is the problem that ADE is not/not to install on my e-reader?

                                        I see ADE on my e-book but as soon as I disconnect my e-reader from either my notebook/PC I cannot open it and get "no documents found".


                                        I have authorized my Macbook.


                                        Perhaps it's true that, however it should be possible to transfer/drag
                                        books  to my e-reader, in some cases - DRM (?) prevents this anyway.


                                        Today I downloaded another -bought - book (in ePUB), now via my Windows PC; I first installed ADE and the URLlink.acsm,and I could read the book on my PC.

                                        But when I connected my e-reader to my PC it took long time untill the device was recognized as "H"; I could read the titles, but as soon as I disconnected the e-reader......both books were disappeared from my e-reader!


                                        I think my e-reader is not recognized (the USB cable is not USB 2.0-could this be a problem?)


                                        It seems to be I only can read my e-books on my Macbook/Windows PC!

                                        • 17. Re: Can't copy saved book to E-reader??!!
                                          Sybranddevries Community Member

                                          You triggered me with your USB connection: I once had a problem with comnection and I solved that with an old usb 1.0 hub, that worked! Looked like the speed of USB 2 was too fast. It appeared with my bebook club. After a patch the issue was solved and the book could work with 2.0 again.

                                           

                                          If this isn't working, it is may be time to go back to your reseller.

                                          • 18. Re: Can't copy saved book to E-reader??!!
                                            Frustrated in AZ Community Member

                                            Let's talk about transferring ebooks to your computer and then to an

                                            ereader.

                                             

                                            You are correct that DRM will prevent you from copying ebooks to your

                                            ereader.  If the message from ADE says 'no permission to copy here', or if

                                            you display the rights and they say 'copying not allowed', then you will

                                            not be able to copy the ebook to your ereader.

                                             

                                            Also, you have not told us what ereader you have.  Many ereaders are

                                            supported by ADE, but not all.  You can find a list of supported devices

                                            HERE <http://blogs.adobe.com/digitalpublishing/supported-devices> in this

                                            link.  Check it for your ereader/device.  If your ereader/device is not in

                                            the list it MAY work but the chances are good that it will not.  You

                                            confuse the question by saying that you can transfer the ebook to your

                                            ereader, but when you disconnect your ereader, the ebook disappears.  That

                                            would tell us that your ereader is supported.

                                             

                                            If your ereader is supported, then you should follow the correct process to

                                            attach it, transfer ebooks and then shut it down properly.  The way you

                                            tell us that you are doing it is not proper.  You should do it this way:

                                             

                                            Attach your ereader to the computer and wait until the computer gives it a

                                            drive letter.  Check the screen of the ereader to make sure it says that it

                                            attached to the computer.  THEN start ADE.  ADE should show the ereader as

                                            an entry on the bookshelf - the left hand side of the screen - in Library

                                            mode.  Transfer ebooks to the ereader by dragging and dropping them to the

                                            ereader.  When you are done, you shut down ADE but DO NOT DISCONNECT THE

                                            EREADER YET.  Wait until the ereader tells you that it's finished

                                            processing new content.  Then, disconnect the ereader logically from the

                                            computer.  In Windows, go to the lower right hand corner of the START bar

                                            and find the icon that looks like a computer.  Left-click on that icon, and

                                            your ereader's drive letter should show up as an entry.  Click on that

                                            entry and Windows will tell you that it is safe to disconnect the ereader.

                                             

                                            Some other points that you've raised:

                                             

                                            I've told you already where to find the number of computers and ereaders

                                            that ADE will support.

                                             

                                            ADE works with USB 1.0 and 2.0.  This is not a problem.

                                             

                                            Hope this helps!

                                            =============

                                            • 19. Re: Can't copy saved book to E-reader??!!
                                              Daisy-lee Community Member

                                              Hi Frustrated in AZ. How long should it take for the ereader to process the new content? I am having the same issue in that i can move the file to my ereader and it shows on my reader but i can't open the book, i get a message saying 'file open failed'. I have tried all of your above steps and have waited up to 30 minutes before disconnecting the reader but still no luck. Also my reader does not show that content is being transferred.  Any suggestions?

                                              • 20. Re: Can't copy saved book to E-reader??!!
                                                Frustrated in AZ Community Member

                                                Ummm.....  The transfer should complete in a very short time - probably

                                                under a minute.  If it's not finishing, then there is the chance that the

                                                ebook is corrupted.

                                                 

                                                Let's check to see what the ebook's digital rights are.  It's possible that

                                                they're set by the source so that you can't copy it to an ereader (which is

                                                a bummer, but entirely legal).  Open ADE in Library mode.  Then, hover your

                                                cursor on the small arrow next to the name of the ebook.  A drop-down menu

                                                will appear.  Choose 'Item Info' from the list, and another window will

                                                display the information.  About halfway down, look for the digital rights

                                                to copy.  If it says 'Not Allowed', that's why the transfer isn't working.

                                                 

                                                There's nothing more you can do if that's what it says.  You can contact

                                                the source and ask them if they would let you download another copy whose

                                                digital rights allow you to transfer it to an ereader.

                                                 

                                                ==================

                                                • 21. Re: Can't copy saved book to E-reader??!!
                                                  Daisy-lee Community Member

                                                  the item info says:

                                                   

                                                  Permissions set by the publisher

                                                  Allow viewing: on any device

                                                  Allow copying: not allowed

                                                  Allow printing: not allowed

                                                   

                                                  I need to contact the supplier don't I?

                                                  • 22. Re: Can't copy saved book to E-reader??!!
                                                    Frustrated in AZ Community Member

                                                    Yes.  Digital rights can be set by the author, publisher or distributor.

                                                    The supplier may - or may not - be able to do something for you.  Good

                                                    luck!

                                                     

                                                    =================

                                                    • 24. Re: Can't copy saved book to E-reader??!!
                                                      read2live99 Community Member

                                                      You seem very knowledger on this subject so me i can get some help.  I had a sony ereader (about 4 yr old) and my daughter damaged the screen to the point you can't read it any more.  I went out and bought a noon touch.  I have epub books that I purchased for my sont that i haven't read and want to put on my nook. The salesperson at Best Buy told me this was possible since the nook reads epub format.  I've downloaded the ADR but get an error: Activation server error code:E_AUTH.not.ready.  I can open ADR and copy the book to the nook, but can read them.  On the nook i get an error dialog: user not activated.  Help?

                                                      • 25. Re: Can't copy saved book to E-reader??!!
                                                        Frustrated in AZ Community Member

                                                        The whole ebook thing can be complicated by the technology.  It's supposed

                                                        to be simple, and lots of us think it's just plug and play - but it's not,

                                                        because each device or program suite has requirements.....

                                                         

                                                        The salesman at Best Buy is correct.  Nooks do read epub formats, so that

                                                        part should work - when we get there.  We have a few steps left.

                                                         

                                                        When you downloaded 'ADR', I assume you meant Adobe Digital Editions

                                                        (ADE).  I can assume from what you wrote that you are able to get ADE to

                                                        'see' the Nook and display it on the ADE bookshelf in Library mode [on the

                                                        left hand side of the panel].  You need to go  to the B&N website and

                                                        register the Nook with them.  You do that by attaching the Nook to your PC,

                                                        making sure that its screen tells you it's attached, and then going to

                                                        B&N.  Use the Adobe ID you used when you purchased that ebook for your

                                                        son.  That will simplify things immensely.  When you're done, and logged

                                                        off the B&N website, you can open ADE, and make sure that it recognizes the

                                                        Nook again.  At this point, you should be ready to do the transfer.

                                                         

                                                        =================

                                                        • 26. Re: Can't copy saved book to E-reader??!!
                                                          sparia01 Community Member

                                                          This is really weird...up until yesterday it was fine. I could download a book in my ADE and transfer to my nook, and it was fine.

                                                          Now no matter what book it is, or format it is  continuesouly gives me a "No permission to copy."

                                                           

                                                          Can any one please suggest what I can do about this?

                                                           

                                                          Thank you

                                                          • 27. Re: Can't copy saved book to E-reader??!!
                                                            sjpt Community Member

                                                            Either your computer or the nook has probably forgotten (or confused and half-forgotten) the authorization.

                                                             

                                                            Try deauthorizing the Nook:   ctrl-shift-E to ADE (cmd-shift-E on Mac) while the Nook is plugged.  Then restart ADE and reauthorize the Nook.

                                                            If that doesn't work, try the same with ADE itself.  Deauthorize (ctrl-shift-D to ADE (cmd-shift-D on Mac)), restart ADE and reauthorize ADE.

                                                             

                                                            Also, check that the time and time zone still match up between PC and Nook (if it is a Nook that knows the time).

                                                            • 28. Re: Can't copy saved book to E-reader??!!
                                                              la rocca Community Member

                                                              o acquistato un ebook sul sito  IBSe visto che mesi fa ho

                                                              formattato il mio pc, stamane per poter scaricare il libro e poi passarlo

                                                              sul mio Trekstor ho scaricato e istallato nuovamente(sempre sullo stesso

                                                              pc) Adobe Digital Editions.

                                                              Il problema e' sorto quando ho cercato di passare ebook dal pc al Trekstrore

                                                              in particolare mi segnala questo errore:

                                                              la strada verso casa CE_COPY_ALLOWED nessuna autorizzazione per copiare il

                                                              libro.

                                                              Inoltre quando apro Adobe Digital Editions e faccio autorizzo computer

                                                              introducendo il mio ID Adobe e la mia Pw mi da questo errore:

                                                              Potete autorizzare questo computer solo con un ID Adobe che non sia stato

                                                              utilizzato per autorizzare altri computer o dispositivi mobili(cosa che io

                                                              non ho mai fatto).

                                                              quando vado sulle info del mio e-book mi dice che il dispositivo è autorizzato che può leggere contenuti protetti autorizzati con il seguente accont:

                                                              ro.larocca@gmail.com(che è la mia e-mail) adobe ID(urn:uuid:5f385e75-c731-4441-bff7-35cbdf2671f5

                                                              • 29. Re: Can't copy saved book to E-reader??!!
                                                                rwiley773 Community Member

                                                                Thank you! Both my Nook and my KOBO had the "can't copy" issue. The De-authorization/re-authorization worked on both of them.