11 Replies Latest reply: Jun 22, 2012 5:45 AM by JETalmage RSS

    Problems installing updates

    appchick21

      I've been having an issue with the Illustrator update:  CS5 15.0.2

       

      I updated this about two months ago and ever since I have not been able to use my Illustrator.  I thought I would try it agian today because I wanted a little distraction from what I was doing.  Now I am getting an error code: 

       

      Some updates failed to install:  

       

      Extend Script Toolkit 3.5.1 Update

        Installation failed. Error Code: U44M1P7

       

        Adobe Illustrator CS5 15.0.2 Update

        Installation failed. Error Code: U44M1P7

       

      I need to have this fixed because I need to use my program.  I have tried calling and have gotten nowhere with the help.  Can someone please tell me what's going on and how I can fix this?

       

      Thanks

        • 1. Re: Downloading updates
          Jeff A Wright Adobe Employee

          Moving this discussion to the Illustrator forum.

          • 2. Re: Downloading updates
            appchick21 Community Member

            Thanks Jeff,

            But do you have an answer to this question?

             

            It seems as though this is an ongoing problem and there really isn't an answer that will truly fix the problem.  I have read several threads about this error code and it seems to be happening with every your products.  I hope someone has an answer because I would sure love to use this program that I paid so much money for.

            • 3. Re: Downloading updates
              [scott] Community Member

              If you are already running Illustrator 15.0.2, then that's why the 15.0.2 update is failing. You can't "update" to the same version you already have installed.

               

              Are you saying the app won't launch?

               

              Sounds more like it's a currupt update cache or record.

               

              Have you tried reinstalling Illustrator?

              • 4. Re: Downloading updates
                Jeff A Wright Adobe Employee

                Appchick21 the users in the Illustrator forum will be more familiar with resolving update installation failures.  This is why I have moved your discussion to the Illustrator forum.

                • 5. Re: Downloading updates
                  Sjanna Singletary

                  A link to the moved thread would be helpful

                  • 6. Re: Downloading updates
                    Jeff A Wright Adobe Employee

                    It is located in your e-mail for the response.  You actually have responded too it.  You can locate the thread at http://forums.adobe.com/message/4415905#4415905.

                    • 7. Re: Downloading updates
                      glenn@techie.com

                      Hi Scott,

                       

                      First of all if the user who started this thread has ran an updte it is more than likely he is not at this level. Adobe updates usually trigger off of exiting versions. I am not sure where you wouldthink this was implied.

                       

                      Hi Appchick,

                       

                      I had the same failure as you with this update. However, my AI still works. I think the bad update is not the reason why the AI is broken. But, it may be the reverse and the update failed because there is something bad in the AI to begin with. Have you done any modifications at all? Have you installed plugins or extensions to AI. Did the update properly complete. Did someone get you Ai without your knowing and break it before you applied the update?

                       

                      Glenn

                      • 8. Re: Downloading updates
                        appchick21 Community Member

                        Glenn,

                        I have not solved the problem actually.  My AI is not working at all.  I have tried reinstalling it several times, but it's not going anywhere.  Adobe support has not been able to help either.  I'm just getting the run around right now with Adobe support because no one seems to understand what is going on either. 

                         

                        As for you question of whether the update properly complete, no.  That's where I am the issue.  The update is not completing, but I don't understand why it still wouldn't work.  It was working fine, then not at all.  A little frustrating.

                         

                        If there is anything you did differently, I would appreciate the help.  Thanks

                         

                        Becky

                        • 9. Re: Downloading updates
                          Larry G. Schneider MVP

                          It would to help to know what OS and version you are running.

                          • 10. Re: Downloading updates
                            appchick21 Community Member

                            Larry,

                            I am operating on Windows 7 and currently have the CS5 creative suite.

                            • 11. Re: Problems installing updates
                              JETalmage Community Member

                              User has problem with Adobe updater. Posts it in the"comments" feature stupidly provided in what is supposed to be the official online product documentation area:

                               

                              I've been having an issue with the Illustrator update: CS5 15.0.2. I updated this about two months ago and ever since I have not been able to use my Illustrator.

                              It's clearly about a problem with an installer. So an Adobe employee tosses it over the wall  to a user-to-user discussion forum (instead of to any actual Adobe support system), saying:

                               

                              Moving this discussion to the Illustrator forum....the users in the Illustrator forum will be more familiar with resolving update installation failures...

                               

                              Wha??

                               

                              Am I the only one who sees this state of affairs as utterly absurd?

                               

                              Adobe not only has quit providing printed documention like too many other software publishers (but not all), it has quit providing even practical (easy and quick) electronic documentation.

                               

                              Adobe has not only made referencing the documentation ridiculously cumbersome, it now tries to push responsibility for adequately thorough documentation onto its users by providing blog-like features in what is supposed to be the official documentation.

                               

                              Adobe then just offhandedly transfers comments and complaints entered by users in that silly venue to the online user-to-user discussion forums, to "weed out" unwanted complaints and in a transparent attempt to dump responsibility for product support onto end-users also.

                               

                              What's wrong with this picture, folks?

                               

                              This is customer support? This is product support? Man! Adobe really needs some serious competition!

                               

                              JET