3 Replies Latest reply on Jun 24, 2012 9:49 AM by Rheiden2

    move to new comupter


      How do I install Acrobat 9 Pro on a new computer - it asks for an activation code?

        • 1. Re: move to new comupter
          Willi Adelberger Most Valuable Participant

          1. Deactivate it on the old computer (Help > Deactivate…)

          2. Install it from the original installer with all updates again. You will need the Serial Number, either during installation process or when the progamm launches the first time.


          If you have no possibility to deactivate it again you should call Adobe Technical Support. They will help you.

          • 2. Re: move to new comupter
            Mylenium Most Valuable Participant

            Check your serial number on your Adobe account (if you ever bothered to register your software, that is). If you don't have any, then I'm afraid there is nothing anyone can do. Otherwise follow the procedures Willi explained already.



            • 3. Re: move to new comupter
              Rheiden2 Level 1

              Thank you. After contacting support I found that I could use Adobe 9 Pro on two computers, my laptop in my office and my new desktop. The activation worked and it is going. Thanks