3 Replies Latest reply: Jun 24, 2012 9:49 AM by Rheiden2 RSS

    move to new comupter

    Rheiden2

      How do I install Acrobat 9 Pro on a new computer - it asks for an activation code?

        • 1. Re: move to new comupter
          Willi Adelberger MVP

          1. Deactivate it on the old computer (Help > Deactivate…)

          2. Install it from the original installer with all updates again. You will need the Serial Number, either during installation process or when the progamm launches the first time.

           

          If you have no possibility to deactivate it again you should call Adobe Technical Support. They will help you.

          • 2. Re: move to new comupter
            Mylenium MVP

            Check your serial number on your Adobe account (if you ever bothered to register your software, that is). If you don't have any, then I'm afraid there is nothing anyone can do. Otherwise follow the procedures Willi explained already.

             

            Mylenium

            • 3. Re: move to new comupter
              Rheiden2 Community Member

              Thank you. After contacting support I found that I could use Adobe 9 Pro on two computers, my laptop in my office and my new desktop. The activation worked and it is going. Thanks