Airhelp output does not support popups

[Derya_B]

Hi all,

I'm new in using RoboHelp 9. My company decided to create an help using the airhelp output from RH9.

My idea was to describe the GUI of a software by using rollover-popups which explain the area the mouse is rolled over. But it does not work anyway.

First I created imagemaps around the area I want to describe. Afterwards I filled in the imagemap's form. I entered "#" in the field "Hyperlink" and the description in the field "Text for popup".

In the preview it worked fine. But in the airhelp output the popups are not shown.  I tested the same by generating a browser based airhelp: it worked! The same with webhelp output.

Any ideas?

I am using Windows7.

Thanks!

Derya

[Jeff_Coatsworth]

So what you're trying to say is that locally-installed AIR Help isn't supporting the popups? WebHelp, yes; browser-based AIR Help, yes?

[Derya_B]

Yes you are right. That is what  I tried to say.

[Peter Grainge]

Javascript has been a problem with desktop AIRHelp.

The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Derya_B]

Hi Peter,

I followed the link and filled in the bug report form.

But is there any other way to make the tooltips work in the desktop AIRHelp?

Sorry: I realized that I used the wrong term. I don't mean popups but tooltips

In the screenshot below some tooltips concerning the favourites etc. are displayed:

But the tooltips in the content section do not work in the desktop application

Thanks,

Derya

[Peter Grainge]

Because you edited the post after you just you had just asked if there was an alternative, I did not get an email notification. I came back to the thread to say "not that I know of" and found your additional information.

I will take a look when I am on a different PC.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge