18 Replies Latest reply: Jun 23, 2012 7:59 AM by Barbara B. RSS

    Freezing on Preparing to Install

    Sarah Avitua

      I've tried to unistall PSE8 but when I select Unistall it freezes with the screen saying "Preparing to Uninstall".  I was told by tech support to drag folder to trash and then try to reinstall from disk.  I tried doing this and now it says "Preparing to Install".  It doesn't do anything at all.

       

      Something different - the two buttons when I try to install (Quit and Install) both have a little blue square right over them. 

       

      Either way it is not working.

       

      Please help!