Flash CS6 crashes while loading

Please follow this process before launching the application.

1. Launch the application

2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

3. Delete the professional setting Yes/ no pop up would appear

4. Select YES

Please let me know if its works for you.

I seem to be having this same exact issue on Windows 7 (64-bit). Fresh installation that started once, and then crashed on subsequent loads. Resetting the preferences, as suggested does the trick, but future launches continue to crash while the Fonts are initializing.

Any ideas as to what to do to make this a permanent "stick"?

Actually, just solved the problem (permanently):

If you go to:

C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

Hi

Could you please share fontinfo.txt file.

@ pawel.nejman: You're welcome! Glad I could help. I remembered once encountering this problem with Flash a few versions ago. Looks like it persists, depending on what fonts or number of fonts installed on your system

@jose_flash_ookken: There's nothing to share since the file is going to end up being a 0KB (empty) file. Just locate it on your hard drive, and follow my instructions. The problem could stem from some fonts that have strange characters in their font names (like "!"). !PaulMaul is an example.

Thanks, I had the same problem. Crashed on load (while installing fonts). Was driving me crackers.

You're brilliant!

Hi All,

We are investigating if this is a possible bug. Can some of you who have encountered the bug confirm the following?

• On your Win7 machine, have you turned your UAC on?
• Is Firewall enabled on your systems?
• Did you clear Flash Pro preferences and set your systems to a clean state before you installed the update?

Please let us know.

Thanks,

Suhas Yogin

Hi Suhas,

1. UAC is off

2. Firewall is on (using Windows 7 Firewall)

3. System was brand new, and even after repeatedly clearing the Preference files for Flash, I kept crashing. Note that this bug has appeared in the past for me on other systems with earlier versions of Flash. Probably just a distaste for some of the fonts I have installed.

Thanks, guys! However, this doesn't get us too far ahead. Could you upload and share your log files with me?

Regards,

Suhas Yogin

Same problem here.  Even Flash CS5.5 does not work.

I really need this fixed asap!

I tried to look in the fontinfo.txt file for weird characters, but could not find any.  The file itself as the configuration folder is with "read-only" disabled. So the answer for the topic is not correct.

Are there some other suggestions maybe?

Thank you.

@brdcphoto,

Did you actually delete everything in the fontinfo.txt file, or just look for weird characters? I don't know for a fact that weird characters in the file fail to cause Flash to launch. It could also be the sheer number of fonts too if the .txt file is large enough. Empty the .txt file, save as Read Only (you need to ENABLE this option, not Disable as in your post), and then try restarting Flash.

My fix works on Flash CS5.5 and CS6.

Suhas,

What is the file location path to the log file that you're asking for?

Thanks.

Hello,

The logs can be found at:

Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\

Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/

Regards,

Suhas Yogin

This worked!  For CS5 and CS6!

Thx

Thanks MacGyver....saved me a lot of head scratching!!

GOD Bless you ... T _ T all f***n day trying ... just now mi free ...

Hi,

I did this and it worked Flash CS 6 is working fine but one issue i am facing after doing this that is while working on any file whenever i am attempting to change the font property (like from arial to somethign else) it is being hanged for few moments like 1 to 2 minutes.

Can you also help in solving this issue.

Worked for me. Awesome ! Thanks !

I don'have the file fontinfo.txt file
The only txt file I have is filelist.txt
My OS in windows 8 OEM and my software Adobe FLash Cs& Proessional included in Acobe CS6 Design Web Premium

Flash crashes at start and create a log file
I tryed also to remove and install it again

Wasted two hours on this upsetting issue.

Updating Adobe Extension Manager helped.