11 Replies Latest reply: Jun 25, 2012 3:28 PM by station_two RSS

    Unable to open or create files in photoshop CS4

    Fredrik Olastuen

      Suddenly my Photoshop CS4 has stopped working. I can open the program, but are not able to either open files (jpg, psd, tif ++) or create new files. No error message, it just doesn't happen anything. The program doesn't stop working either, I can still browse all menues or try to open the file again, but nothing happens, it's just like the functions doesn't work. Sometimes I''m able to open a file, by browsing my computer and choose "open in photoshop cs4". Then the file opens in Photoshop, but I'm not able to do anything. No menues or actions are working. I'm running 64bit Windows 7 on a Lenovo T420s laptop.

       

      I'm running photoshop version 11.0.2

       

      I have tried to reset the preferences, tried to reinstall Photoshop, tried other versions (CS5) and even tried to reinstall my computer. Doesn't help, the program is still not working.

       

      What can cause this?

       

      System info:

      Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch]) X64

      Operating System: Windows NT

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2

      Physical processor count: 1

      Logical processor count: 4

      Processor speed: 2691 MHz

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: NVS 4200M/PCIe/SSE2

      OpenGL Drawing: Disabled.

      Video Card: Intel(R) HD Graphics 3000

      Video Mode: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver Version: 8.15.10.2696

      Built-in memory: 8074 MB

      Free memory: 5657 MB

      Memory available to Photoshop: 7111 MB

      Memory used by Photoshop: 60 %

      Image cache levels: 4

      Serial number: 91198886449861002069

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\

      Temporary file path: C:\Users\FREDRI~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 149,0G, 46,8G free

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610

         AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  

         AdobeLM.dll   AdobeLM (64 Bit)   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         AdobeLM_libFNP.dll   FLEXnet Publisher (64 bit)   11.5.0.1 build 57427  

         AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161

         AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161

         AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060

         AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651

         AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624

         AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624

         AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624

         adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373

         adobe_epic.dll   Adobe EPIC (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         adobe_eula.dll   Adobe EPIC EULA (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580

         AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610

         ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  

         aif_core.dll   AIF   1.0   53.352475

         aif_ogl.dll   AIF   1.0   53.352475

         amtlib.dll   AMTLib (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         amtservices.dll   AMTServices (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610

         asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 9  

         authplay.dll        

         AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206

         AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206

         Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610

         BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610

         cg.dll   NVIDIA Cg Runtime   2.0.0015  

         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

         CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607

         data_flow.dll   AIF   1.0   53.352475

         ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316

         FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624

         FNP_Act_Installer.dll   FLEXnet Publisher (64 bit)   11.6.0.1 build 60959  

         icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

         icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

         image_flow.dll   AIF   1.0   53.352475

         image_runtime.dll   AIF   1.0   53.352475

         JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS4   CS4  

         Plugin.dll   Adobe Photoshop CS4   CS4  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   1.0.0.73  

         PSArt.dll   Adobe Photoshop CS4   CS4  

         PSViews.dll   Adobe Photoshop CS4   CS4  

         registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

         SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316

         WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

       

      Installed plug-ins:

         ADM 3.11x01

         Accented Edges 11.0

         Angled Strokes 11.0

         Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Bas Relief 11.0

         Camera Raw 5.7

         Chalk & Charcoal 11.0

         Charcoal 11.0

         Chrome 11.0

         Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Colored Pencil 11.0

         CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Conté Crayon 11.0

         Craquelure 11.0

         Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Crosshatch 11.0

         Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Cutout 11.0

         Dark Strokes 11.0

         De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Diffuse Glow 11.0

         Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Dry Brush 11.0

         Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Film Grain 11.0

         Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Filter Gallery 11.0

         Fresco 11.0

         Glass 11.0

         Glowing Edges 11.0

         Grain 11.0

         Graphic Pen 11.0

         HDRMergeUI 11.0

         Halftone Pattern 11.0

         IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Ink Outlines 11.0

         Lens Blur 11.0

         Lens Correction 11.0

         Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])

         Liquify 11.0

         MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Mosaic Tiles 11.0

         Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Neon Glow 11.0

         Note Paper 11.0

         Ocean Ripple 11.0

         OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Paint Daubs 11.0

         Palette Knife 11.0

         Patchwork 11.0

         Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Photocopy 11.0

         Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Plaster 11.0

         Plastic Wrap 11.0

         Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Poster Edges 11.0

         Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Reticulation 11.0

         Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Rough Pastels 11.0

         Save for Web & Devices 11.0

         ScriptingSupport 11.0.2

         Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Smudge Stick 11.0

         Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Spatter 11.0

         Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Sponge 11.0

         Sprayed Strokes 11.0

         Stained Glass 11.0

         Stamp 11.0

         Sumi-e 11.0

         Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Texturizer 11.0

         Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Torn Edges 11.0

         Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Underpainting 11.0

         Vanishing Point 11.0

         WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Water Paper 11.0

         Watercolor 11.0

         Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

         ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

      Plug-ins that failed to load: NONE

      Flash:

         Connections

         Kuler

      Installed TWAIN devices: NONE