Probably because they want to be able to investigate the exact type of mxf file it actually is. Because I edit mxf files with Premiere cs6 fairly regularly and I never have issues. So obivously something is either different with that specific type of mxf or something is corrupted which I doubt. Could you upload a small test file? So we can see if it will import into Premiere on our systems. Also since you're saying they digitized them using a canopus capture device/card and or software I'm thinking you may need that software and or the specific codec installed on your system in order to actually make use of that type of file.
I'd recommend downloading the entire "canopus playback codec pack". This should solve your issue. However I have no way to promise it will, I'm fairly sure it should work... Simply google "Canopus Playback Codec Pack" and the first result will give you the info your need to get the full playback package. I'm guessing this your problem.
Why is important?
Because MXF is a bit like AVI or MOV. It's a container format, which can hold all kinds of different video and audio codecs.
PP is designed to work with camera generated MXF files. My guess here is that PP is just not compatible with your flavor of MXF files.
But, if you'd like to upload a clip somewhere, I'd be happy to download and test on my system.
Thanks for your help.
Here is the specification of the capture system:
Input H/W: Canopus Storm 3G
Stream Format: [10bit] 720*576 50i 16:9
Codec: MPEG2 Custom
File Format: MXF
Audio: SDI embedded
Audio Format: 48 kHz/8Ch/24 bit
Proxy File: no
GOP structure: IBBP
Picture count: 15
Not closed GOP
Chroma Format: 4:2:2
Average: 20 Mbit/s
And here is the sample file for try on your systems:
They don't work for me either, so it's looking like my guess may be correct. PP just won't work with these files.
That's not so surprising, seeing has how Canopus doesn't make hardware compatible with PP.
You may have to look at something from a certified hardware partner, like Blackmagic, AJA, Bluefish, etc.
On my Mac, the sample file opened without any problems in PPro, AME and even the Quicktime-player as a XDCAM-MXF. But then, I do have a Quicktime MXF-component (called CalibratedMXF if I remember that one correctly) installed. Since you are obviously on a Win machine, you might want to try using VLC to transcode/export it to another codec/container, but your mileage will vary. You might want to try VirtualDub, although I seem to remember it doesn't suffer MXF files gladly.
Well, of course you could send them over to my place and I could transcode them easily enough, but that might not be the quickest solution....
I'll try it on windows next, but it will take some time