1 Reply Latest reply: Jun 26, 2012 12:58 PM by Daniel van der Wal RSS

    Adobe Edge

    kpuchner

      I get an error trying to download Adobe Edge Preview and the installation fails. The error message I get is below. What do I need to do?

       

      Exit Code: 7

      Please see specific errors and warnings below for troubleshooting. For example,  WARNING: DW020 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s), 3 warning(s)

       

      WARNING: DW020: {7063F411-F112-433A-999D-BCB03DFAEDD8} Adobe Edge Preview 1.0.0.0 conflicts with: {7D93FF40-D9BE-4E15-9591-FD1C72FE8734} Adobe Edge Preview 1 1.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      WARNING: DW020: NOTE: Cannot set action to the payload {7063F411-F112-433A-999D-BCB03DFAEDD8} Adobe Edge Preview 1.0.0.0 as conflicting payload is installed.

      WARNING: DW020: {7063F411-F112-433A-999D-BCB03DFAEDD8} Adobe Edge Preview 1.0.0.0 conflicts with: {7D93FF40-D9BE-4E15-9591-FD1C72FE8734} Adobe Edge Preview 1 1.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      -------------------------------------------------------------------------------------

        • 1. Re: Adobe Edge
          Daniel van der Wal Community Member

          I'm not sure but there seems packages on the system witch prevent you from installing the software. These are listed in a .db to prevent corrupt installations.

          Maybe you did install some previous versions of Edge so these are conflicting? There is a cleantool to remove old installation but I'm not sure this also clears the listed packages in your error message.

           

          See also the thread on the forums: http://forums.adobe.com/message/4266577

           

          Maybe some developers are willing to help you out it is still a beta/preview so there are people active too help you out I suppose.

           

          I'm not sure but something like: open /Library/Application\ Support/Adobe/Uninstall/{7D93FF40-D9BE-4E15-9591-FD1C72FE8734}.app to remove the conflicting package...