8 Replies Latest reply: Jun 28, 2012 5:42 PM by pwillener RSS

    Can't for the life of me Uninstall

    BruceND75

      I have Windows 7 and Flash Player 11.3.300.257 installed. I am trying to uninstall so I can install the Flex SDK. I have tried everything under the sun to uninstall, but for the life of me, everything fails.

       

      I downloaded the unistall utlility from Adobe and ran it several times -- including in Safe Mode with no apps running. I followed all the steps from Adobe's uninstall-flash-player-windows page. Nothing works -- the player will not uninstall.

       

      I'm told I can't install the Flex SDK debugger player (11.1) until I have successfully uninstalled the existing player. Help!

        • 1. Re: Can't for the life of me Uninstall
          pwillener ACP/MVPs

          Do you get any error messages during the uninstall?

           

          Do you have all browsers closed during the uninstall?  (You also need to close messenger apps, chat clients, Skype, etc.)

           

          Can you post the contents of the FlashInstll.log files in

          • C:\Windows\system32\Macromed\Flash
          • C:\Windows\syswow64\Macromed\Flash
          • 2. Re: Can't for the life of me Uninstall
            pwillener ACP/MVPs

            P.S. what other files do you have left in the two abovementioned folders?

            • 3. Re: Can't for the life of me Uninstall
              BruceND75 Community Member

              Thanks for the quick reply.

               

              Log file below.

               

              I just ran the uninstall program again. First time, there were some Internet Explorer processes running. Closed those and ran the uninstall program again with no error messages.

               

              Don't use messenger. Closed and quit my Skype before running.

               

              No other files in my system32/macromed/flash other than the log file. I had deleted all files there before as part of the instructions at uninstall-flash-player-windows.html.

               

              Once again, Flash player stubbornly alive and well.  Here is the log file.

               

              =O====== M/11.3.300.262 2012-06-27+08-44-45.187 ========

              0000 [I] 00000010 "C:\Users\Bruce\Downloads\uninstall_flash_player.exe" -force 

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0020 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0021 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0022 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0024 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              =X====== M/11.3.300.262 2012-06-27+08-44-57.532 ========

               

               

              =O====== M/11.3.300.262 2012-06-27+08-45-51.252 ========

              0000 [I] 00000010 "C:\Users\Bruce\Downloads\uninstall_flash_player.exe" -force 

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0004 [W] 00001018

              0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

              0007 [W] 00001019

              0008 [W] 00001020

              0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

              0010 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

              0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

              0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

              0013 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

              0014 [W] 00001021

              0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0017 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

              0018 [W] 00001048

              0019 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

              0020 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0021 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0022 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

              0023 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

              0024 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0025 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0026 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0027 [W] 00001018

              0028 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0029 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0030 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0031 [W] 00001019

              0032 [W] 00001020

              0033 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

              0034 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

              0035 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

              0036 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

              0037 [W] 00001021

              0038 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0039 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0040 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

              0041 [W] 00001048

              0042 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

              0043 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0044 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0045 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

              0046 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

              0047 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0048 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0049 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

              0050 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0051 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0052 [W] 00001036 Software\Opera Software/Plugin Path 2

              0053 [W] 00001036 Software\Opera Software/Plugin Path 2

              0054 [E] 00001039

              =X====== M/11.3.300.262 2012-06-27+08-45-59.399 ========

              • 4. Re: Can't for the life of me Uninstall
                pwillener ACP/MVPs

                BruceND75 wrote:

                 

                No other files in my system32/macromed/flash other than the log file. I had deleted all files there before as part of the instructions at uninstall-flash-player-windows.html.

                 

                Once again, Flash player stubbornly alive and well.

                If there are no files on the Macromed\Flash folder, then there is no Flash Player.

                 

                Or do you have any registered Flash*.ocx file(s) elsewhere?  When you go to your browser(s) and check your add-ons, do you see Shockwave Flash in there.

                 

                How else do you see Flash Player "alive"?  What do you see at 2. on http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

                • 5. Re: Can't for the life of me Uninstall
                  BruceND75 Community Member

                  Pat,

                   

                  Thanks for sticking with me on this.

                   

                  Okay, I'm making a small amount of progress. Turns out that Internet Explorer shows that Flash Player is not installed (per the Find Version page).

                   

                  As for being 'alive,' Flash Player still shows up as installed, and still operates perfectly, in my Google Chrome browser. On the Find Version page, it shows 11.3.300.257 as installed.

                   

                  I checked under extensions in Chrome, and saw no Flash Player extension.

                   

                  Does Chrome handle Flash Player differently?

                  • 6. Re: Can't for the life of me Uninstall
                    pwillener ACP/MVPs

                    Google Chrome comes bundled with Flash Player; you cannot uninstall it.  You can deactivate it if you need, but I don't have the instructions at hand right now.

                     

                    Can you install the Flex debug player now?

                    • 7. Re: Can't for the life of me Uninstall
                      BruceND75 Community Member

                      I'm not sure. Still some confusion on my part.

                       

                      I ran the InstallPlugin.exe and InstallAX.exe. I checked in Internet Explorer, and the version now shows up there correctly (11.1).

                       

                      In Chrome, the version still shows up as 11.3 (the non-debugger version).

                       

                      Also, when I run the FlashPlayerDebugger.exe, instead of getting an install routine, I get what appears to be a standalone Flash Player 11, waiting for me to open and run a SWF. Am I missing something?

                      • 8. Re: Can't for the life of me Uninstall
                        pwillener ACP/MVPs

                        BruceND75 wrote:

                         

                        In Chrome, the version still shows up as 11.3 (the non-debugger version).

                        As I wrote earlier, FP is preinstalled in Chrome; you cannot uninstall it.  At least not the normal way; I'm sure there are ways to replace the standard FP with the debugger version.

                         

                        BruceND75 wrote:

                         

                        Also, when I run the FlashPlayerDebugger.exe, instead of getting an install routine, I get what appears to be a standalone Flash Player 11, waiting for me to open and run a SWF. Am I missing something?

                        I don't know; the downloads at http://www.adobe.com/support/flashplayer/downloads.html are clear; I don't know from where you are downloading these.