cannot download tells me invalid serial number

[xpc123]

Will not let me download, says invalid serial number

[Jeff A Wright]

What are you trying to install?  Are you able to locate the same serial number under your account at My Adobe on http://www.adobe.com/?

[xpc123]

Logging in under agraziani@cityoflatrobe.com doesn’t take me to our account. We purchased 2 Adobe Pro v.10 new license 1 user, when downloading it said invalid serial number when I used the same one provided to City manager. We purchased online through Carahsoft Technology Invoice Number IN094057. This should not be this difficult, it is very disturbing.

[Jeff A Wright · Accepted solution]

xpc123 I would recommend contacting our support team.  They can look up your serial number and help verify it's validity.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[xpc123]

Jeff,

Thank you for the previous email with the link. I was able to obtain both serial numbers from there. So, there is not a problem with the number, it was me using the same one. If I ever do encounter a problem I’ll contact the support team.

Again, Thanks,

Barb