35 Replies Latest reply: Aug 2, 2012 5:33 PM by chris.campbell Branched from an earlier discussion. RSS

    Error when auto updater attempts to install update

    kd5150 Community Member

      My wife got an update on her computer, I was able to save the "error report" prior to closing the updater.  Where would you like it sent?  When will Adobe fix this?  Obviously the issue was not addressed with the new Installer/Uninstaller (11.3 r300).       -kd5-

        • 1. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
          pwillener CommunityMVP

          kd5150 wrote:

           

          I was able to save the "error report" prior to closing the updater.  Where would you like it sent?

          Why don't you post it here in the forum?

          • 2. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
            kd5150 Community Member

            Because there is no provision to paste text into this forum.  Insert Image, Insert Video, Quote Previous Message, right-click options: Insert Link, Insert Image, Alignment, and Insert Table. 

             

            Why would a forum not include the ability to paste text into a message?       -kd5-

            • 3. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
              pwillener CommunityMVP

              You can use the standard keyboard shortcut Ctrl+V to paste in the forum editor.

              • 4. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                pwillener CommunityMVP

                Can you also post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

                • 5. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                  kd5150 Community Member

                  The error message:

                   

                  Adobe Flash Player Installer/Uninstaller 11.3 r300 has encountered a problem and needs to close.  We are sorry for the inconvenience.

                   

                   

                  af09_appcompat:

                   

                  <?xml version="1.0" encoding="UTF-16"?>

                  <DATABASE>

                  <EXE NAME="InstallFlashPlayer.exe" FILTER="GRABMI_FILTER_PRIVACY">

                      <MATCHING_FILE NAME="InstallFlashPlayer.exe" SIZE="9225928" CHECKSUM="0x4F56771" BIN_FILE_VERSION="11.3.300.257" BIN_PRODUCT_VERSION="11.3.300.257" PRODUCT_VERSION="11,3,300,257" FILE_DESCRIPTION="Adobe® Flash® Player Installer/Uninstaller 11.3 r300" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe® Flash® Player Installer/Uninstaller" FILE_VERSION="11,3,300,257" ORIGINAL_FILENAME="FlashUtil.exe" INTERNAL_NAME="Adobe® Flash® Player Installer/Uninstaller 11.3" LEGAL_COPYRIGHT="Copyright © 1996 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8DBECD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.300.257" UPTO_BIN_PRODUCT_VERSION="11.3.300.257" LINK_DATE="06/01/2012 01:56:00" UPTO_LINK_DATE="06/01/2012 01:56:00" VER_LANGUAGE="English (United States) [0x409]" />

                  </EXE>

                  <EXE NAME="SASSEH.DLL" FILTER="GRABMI_FILTER_THISFILEONLY">

                      <MATCHING_FILE NAME="SASSEH.DLL" SIZE="113024" CHECKSUM="0xFCD43806" BIN_FILE_VERSION="1.0.0.1014" BIN_PRODUCT_VERSION="1.0.0.1014" PRODUCT_VERSION="1.0.0.1014" FILE_DESCRIPTION="ShellExecuteHook" COMPANY_NAME="SuperAdBlocker.com" PRODUCT_NAME="SuperAntiSpyware" FILE_VERSION="1, 0, 0, 1014" ORIGINAL_FILENAME="SASSEH.DLL" INTERNAL_NAME="SASSEH.DLL" LEGAL_COPYRIGHT="(c) Copyright 2004-2008 SuperAdBlocker.com " VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1E0CA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1014" UPTO_BIN_PRODUCT_VERSION="1.0.0.1014" LINK_DATE="07/18/2011 23:22:05" UPTO_LINK_DATE="07/18/2011 23:22:05" VER_LANGUAGE="English (United States) [0x409]" />

                  </EXE>

                  <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

                      <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />

                  </EXE>

                  </DATABASE>

                   

                   

                  Flash Install Log:

                   

                  =O====== M/11.2.202.235 2012-05-12+11-56-31.281 ========
                  0000 [W] 00001113 C:\WINDOWS\system32\Macromed\Flash\\* 3
                  0001 [I] 00000010 "C:\Documents and Settings\Keith A. Duncan\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install -au 1
                  0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                  0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                  0004 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                  0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                  0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                  0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
                  0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
                  0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
                  0011 [W] 00001036 Software\Opera Software/Plugin Path 2
                  0012 [W] 00001036 Software\Opera Software/Plugin Path 2
                  0013 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll
                  0014 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe
                  0015 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
                  0016 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
                  0018 [I] 00000012
                  =X====== M/11.2.202.235 2012-05-12+11-56-33.468 ========

                  =O====== M/11.2.202.235 2012-05-12+12-02-11.015 ========
                  0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe" -refreshIEElevationPolicies
                  =X====== M/11.2.202.235 2012-05-12+12-02-11.281 ========

                  =O====== M/11.2.202.235 2012-05-12+12-02-11.109 ========
                  0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe" -refreshIEElevationPolicies
                  =X====== M/11.2.202.235 2012-05-12+12-02-11.359 ========

                  =O====== M/11.2.202.235 2012-05-12+12-02-08.984 ========
                  0000 [I] 00000010 "C:\Documents and Settings\Keith A. Duncan\Local Settings\Temp\install_flash_player_ax_32bit.exe" -iv 8 -install -au 1
                  0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                  0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0004 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0006 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_235.ocx
                  0007 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
                  0008 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
                  0009 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0010 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
                  0011 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183
                  0012 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
                  0013 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
                  0014 [I] 00000012
                  =X====== M/11.2.202.235 2012-05-12+12-02-13.453 ========

                  =O====== M/11.3.300.257 2012-06-10+11-21-05.640 ========
                  0000 [I] 00000010 "C:\DOCUME~1\KEITHA~1.DUN\LOCALS~1\Temp\{AA720A4B-0FCF-45E6-8A21-13C0371E4D79}\InstallFla shPlayer.exe" -iv 4
                  0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0002 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe 5
                  0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_2_202_235_ActiveX.exe/ 2
                  0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_3_300_257.ocx
                  0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
                  0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.dll
                  0007 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                  0008 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
                  0009 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183
                  0010 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
                  0011 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
                  0012 [I] 00000012
                  =X====== M/11.3.300.257 2012-06-10+11-21-26.750 ========

                  =O====== M/11.2.202.235 2012-06-10+11-16-46.500 ========
                  0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe" -update activex
                  0001 [I] 00000011 0
                  =X====== M/11.2.202.235 2012-06-10+11-24-21.734 ========

                   

                   

                  I've chosen the option to 'Notify me to install updates', I like to be involved with what downloads onto my computer.       -kd5-

                  • 6. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                    JeffS47 Community Member

                    I am having the same problem.

                    Error message: 

                     

                    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem .......

                    Any solution yet?

                     

                    • 7. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                      Emulatron

                      Same error here as well.

                       

                      Win XP Home

                       

                      Error:  Adobe Flash Player Installer/Uninstaller 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.

                       

                      FlashPlayerUpdateService.exe - App Error: The instruction at "0x007a0283" referenced memory at "0x887a7be2". The memory could not be "written".

                       

                      FlashInstall log:

                      =O====== M/10.1.53.64 2010-06-12+02-46-41.250 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\FlashPlayerUpdate.exe"

                      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                      0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.1.53.64 2010-06-12+02-49-54.953 ========

                       

                      =O====== M/10.1.53.64 2010-08-17+02-17-12.515 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.1.53.64 2010-08-17+02-21-15.625 ========

                       

                      =O====== M/10.1.82.76 2010-08-17+02-21-15.609 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.1.82.76 2010-08-17+02-21-26.890 ========

                       

                      =O====== M/10.1.82.76 2010-09-27+01-07-11.625 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.1.82.76 2010-09-27+01-13-30.875 ========

                       

                      =O====== M/10.1.85.3 2010-09-27+01-13-30.937 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.1.85.3 2010-09-27+01-13-40.578 ========

                       

                      =O====== M/10.1.85.3 2010-11-09+02-59-36.015 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.1.85.3 2010-11-09+03-00-20.875 ========

                       

                      =O====== M/10.1.102.64 2010-11-09+03-00-20.875 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.1.102.64 2010-11-09+03-00-27.250 ========

                       

                      =O====== M/10.1.102.64 2011-02-15+02-29-31.156 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.1.102.64 2011-02-15+02-37-24.031 ========

                       

                      =O====== M/10.2.152.26 2011-02-15+02-37-24.000 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.2.152.26 2011-02-15+02-37-31.625 ========

                       

                      =O====== M/10.2.152.26 2011-03-22+02-47-22.921 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.2.152.26 2011-03-22+02-52-08.625 ========

                       

                      =O====== M/10.2.153.1 2011-03-22+02-52-08.640 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.2.153.1 2011-03-22+02-52-15.234 ========

                       

                      =O====== M/10.2.153.1 2011-04-20+02-04-10.750 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.2.153.1 2011-04-20+02-11-12.671 ========

                       

                      =O====== M/10.2.159.1 2011-04-20+02-11-12.671 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      =X====== M/10.2.159.1 2011-04-20+02-11-19.828 ========

                       

                      =O====== M/10.2.159.1 2011-05-18+01-42-20.984 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.2.159.1 2011-05-18+01-48-05.656 ========

                       

                      =O====== M/10.3.181.14 2011-05-18+01-48-05.640 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      =X====== M/10.3.181.14 2011-05-18+01-52-49.046 ========

                       

                      =O====== M/10.3.181.14 2011-06-23+02-32-20.109 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.3.181.14 2011-06-23+02-34-55.406 ========

                       

                      =O====== M/10.3.181.26 2011-06-23+02-34-55.406 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\17.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0011 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/10.3.181.26 2011-06-23+02-35-04.343 ========

                       

                      =O====== M/10.3.181.26 2011-08-12+01-20-34.875 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.3.181.26 2011-08-12+01-22-54.140 ========

                       

                      =O====== M/10.3.183.5 2011-08-12+01-22-54.125 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\11.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0011 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/10.3.183.5 2011-08-12+01-23-00.000 ========

                       

                      =O====== M/10.3.183.7 2011-09-07+07-47-09.828 ========

                      0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player.exe" -dlm -install

                      0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe

                      0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0011 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/10.3.183.7 2011-09-07+07-47-10.890 ========

                       

                      =O====== M/10.3.183.7 2011-09-23+01-44-53.734 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

                      =X====== M/10.3.183.7 2011-09-23+01-46-58.718 ========

                       

                      =O====== M/10.3.183.7 2011-10-04+14-53-37.375 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

                      =X====== M/10.3.183.7 2011-10-04+15-05-16.343 ========

                       

                      =O====== M/10.3.183.7 2011-10-13+01-46-03.546 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/10.3.183.7 2011-10-13+01-49-24.656 ========

                       

                      =O====== M/11.0.1.152 2011-10-13+01-49-24.640 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\35.dir\InstallFlashPlayer.exe" -iv 0

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe

                      0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/11.0.1.152 2011-10-13+01-49-48.906 ========

                       

                      =O====== M/11.1.102.55 2011-11-17+03-52-40.156 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 4

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe 5

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/11.1.102.55 2011-11-17+03-53-22.640 ========

                       

                      =O====== M/11.0.1.152 2011-11-17+03-50-13.218 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/11.0.1.152 2011-11-17+03-53-22.703 ========

                       

                      =O====== M/11.1.102.62 2012-02-20+19-05-07.015 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 4

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe 5

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/11.1.102.62 2012-02-20+19-05-34.109 ========

                       

                      =O====== M/11.1.102.55 2012-02-20+19-03-28.578 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/11.1.102.55 2012-02-20+19-05-34.156 ========

                       

                      =O====== M/11.2.202.228 2012-04-03+20-31-25.234 ========

                      0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install -au 0

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll 5

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0014 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0015 [W] 00001102

                      0016 [W] 00001106

                      0017 [I] 00000012

                      =X====== M/11.2.202.228 2012-04-03+20-31-29.859 ========

                       

                      =O====== M/11.2.202.228 2012-04-03+21-12-48.687 ========

                      0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

                      0001 [F] 00001041

                      =X====== M/11.2.202.228 2012-04-03+21-12-49.968 ========

                       

                      =O====== M/11.2.202.228 2012-04-03+21-54-51.437 ========

                      0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll

                      0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.exe

                      0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0014 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0015 [W] 00001106

                      0016 [W] 00001106

                      0017 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0018 [I] 00000012

                      =X====== M/11.2.202.228 2012-04-03+21-54-55.234 ========

                       

                      =O====== M/11.2.202.233 2012-04-14+17-57-03.281 ========

                      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll 5

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0015 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0016 [W] 00001106

                      0017 [W] 00001106

                      0018 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0019 [I] 00000012

                      =X====== M/11.2.202.233 2012-04-14+17-57-07.046 ========

                       

                      =O====== M/10.3.183.16 2012-04-24+19-48-07.593 ========

                      0000 [I] 00000010 C:\DOCUME~1\Jodie\LOCALS~1\Temp\60377607-a0fb-49b0-adba-9c435df33687\flashplayer10_3r183_ 16_winax.exe -install

                      0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10zb.ocx

                      0002 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10zb_ActiveX.exe

                      0003 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10zb_ActiveX.dll

                      0004 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0005 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0006 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      =X====== M/10.3.183.16 2012-04-24+19-48-13.296 ========

                       

                      =O====== M/11.2.202.233 2012-04-24+21-57-18.390 ========

                      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                      0002 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0003 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_233.ocx

                      0004 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.exe

                      0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.dll

                      0006 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0008 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0009 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0010 [W] 00001106

                      0011 [W] 00001106

                      0012 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0013 [I] 00000012

                      =X====== M/11.2.202.233 2012-04-24+21-57-24.093 ========

                       

                      2012-5-5+7-57-8.484 [error] 1226 1062

                      =O====== M/11.2.202.235 2012-05-05+07-57-02.968 ========

                      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_235.ocx

                      0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

                      0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll

                      0005 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0006 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0008 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0009 [W] 00001106

                      0010 [W] 00001106

                      0011 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0012 [I] 00000012

                      =X====== M/11.2.202.235 2012-05-05+07-57-08.593 ========

                       

                      2012-5-5+16-57-7.171 [error] 1226 1062

                      =O====== M/11.2.202.235 2012-05-05+16-57-03.859 ========

                      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll 5

                      0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll

                      0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

                      0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0015 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0016 [W] 00001106

                      0017 [W] 00001106

                      0018 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0019 [I] 00000012

                      =X====== M/11.2.202.235 2012-05-05+16-57-07.203 ========

                       

                      =O====== M/11.3.300.257 2012-06-13+14-52-57.484 ========

                      0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\{474812ED-7AA4-4345-9385-BC4D930871BE}\InstallFlashPlaye r.exe" -iv 4

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                      0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe 5

                      0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_2_202_235_Plugin.exe/ 2

                      0011 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll

                      0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe

                      0013 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0014 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0015 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0018 [W] 00001106

                      0019 [W] 00001106

                      0020 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0021 [I] 00000012

                      =X====== M/11.3.300.257 2012-06-13+14-56-14.703 ========

                       

                      =O====== M/11.2.202.235 2012-06-13+14-43-57.296 ========

                      0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe" -update plugin

                      0001 [I] 00000011 0

                      =X====== M/11.2.202.235 2012-06-13+14-56-14.921 ========

                       

                      2012-6-23+2-57-20.750 [error] 1226 1062

                      =O====== M/11.3.300.262 2012-06-23+02-57-12.265 ========

                      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                      0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                      0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                      0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                      0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                      0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                      0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll 5

                      0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_3_300_257_Plugin.exe/ 57

                      0011 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_262.dll

                      0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_262_Plugin.exe

                      0013 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                      0014 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                      0015 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                      0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                      0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                      0018 [W] 00001106

                      0019 [W] 00001106

                      0020 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                      0021 [I] 00000012

                      =X====== M/11.3.300.262 2012-06-23+02-57-20.843 ========

                      • 8. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                        chris.campbell Employee Hosts

                        Branched this discussion to it's own thread.  Forwarding along to the installer team for their review.

                         

                        Chris

                        • 9. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                          Dave 3948

                          I am having this exact same problem with Adobe on my Windows XP system. We need a fix for this problem.

                          • 10. Re: Error when auto updater attempts to install update
                            Nabahat Khan

                            untitled1.JPG

                             

                            I'm also facing say issue several times in a single day.

                            • 11. Re: Error when auto updater attempts to install update
                              ECUMCMUSIC

                              I am as well for the past few days. I installed the new version, uninstalled the old that seemed to still be there, uninstalled both and cleaned the registry. It stopped. I installed again last night and lo and behold it is there again this morning. Do I have to uninstall and not use Flash for this to stop? I have WinXP and Firefox 13.0.1, but I think it happened

                              with the previous version of FIrefox too.
                              Error 3.PNG

                              • 12. Re: Error when auto updater attempts to install update
                                narspt

                                same problem here getting the crash daily for a few days, on two different xp pro sp3 pc's...

                                • 13. Re: Error when auto updater attempts to install update
                                  ElNorm

                                  I also am getting the error message several times a day. XP, well updated, with the latest version of Adobe Flash. Dang!

                                  • 14. Re: Error when auto updater attempts to install update
                                    jwgarfield

                                    Like those who replied previously, I am also getting this error message several times a day.  XP SP3, Firefox 13.0.1, etc.  It doesn't sound like un-installing/re-installing anything resolves this, so I am also among those waiting for a fix.

                                    • 15. Re: Error when auto updater attempts to install update
                                      chris.campbell Employee Hosts

                                      For those affected by this bug, please visit this bug report and cast a vote for it being fixed:

                                       

                                      https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

                                       

                                      I think we might be able to work around this by

                                      1.       Opening the Flash Player control panel in the Windows control panels

                                      2.       Selecting the Advanced tab

                                      3.       Clicking “Change Update Settings”

                                      4.       Choosing “Notify me to install updates”

                                       

                                      Please give that a try and let me know how it works.

                                       

                                      Thanks,

                                      Chris

                                      • 16. Re: Error when auto updater attempts to install update
                                        kd5150 Community Member

                                        I've had mine set that way all along Chris, didn't stop the Installer/Uninstaller from encountering a problem and needing to close (sorry for the inconvenience).       -kd5-

                                        • 17. Re: Error when auto updater attempts to install update
                                          ndm1990

                                          I am having the same problem, but I have Windows 7 Pro and use IE 8.

                                          • 18. Re: Error when auto updater attempts to install update
                                            artserv Community Member

                                            I am having the same symptoms:

                                            "Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close.  We are sorry for the inconvenience."

                                            This notice occurs time after time. A manual installation made no difference. The Adobe Flash site tells me that I have version 11,3,300,262 installed, so I am unsure just why there is an updating attempt.

                                             

                                            Win XP 32bit Service Pack 3.

                                            I will switch to manual updating as Chris recommends and see if there is any difference.

                                            • 19. Re: Error when auto updater attempts to install update
                                              AcrobatSpider Community Member

                                              In regards to: "please visit this bug report and cast a vote for it being fixed"

                                               

                                              I was unaware there was a bug election going on.

                                              I suppose that what I perceived as an error in the software installer is actuall an unwanted campaign poster.

                                              What other bugs are in the running?

                                              If it is close will there be a run-off election?

                                               

                                              What a novel way to address the problem - support by democracy.

                                               

                                              =======================================================================

                                              For those affected by this bug, please visit this bug report and cast a vote for it being fixed:

                                               

                                              https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

                                               

                                              I think we might be able to work around this by

                                              1.       Opening the Flash Player control panel in the Windows control panels

                                              2.       Selecting the Advanced tab

                                              3.       Clicking “Change Update Settings”

                                              4.       Choosing “Notify me to install updates”

                                               

                                              Please give that a try and let me know how it works.

                                               

                                              Thanks,

                                              Chris

                                              • 20. Re: Error when auto updater attempts to install update
                                                ElNorm Community Member

                                                My honored member of the low life opposition...

                                                 

                                                Obviously you are a progressive socialist with little faith in our system of Adobe gubment. I suppose you think Adobe would correct this bug by royal decree, much as was done with the computer health care issue recently?

                                                 

                                                Let me tell you something, my friend. In the Adobe nation we are ruled by concrete, immutable, and logical computer calculation, and not by the whims of rebellious rapscallion reactionary upstarts such as yourself.

                                                 

                                                Let me be the first to assure you that THE MOMENT that Adobe thinks it is good and proper, they will address this minor hiccup, most probably, that makes us want to run naked and screaming and tear out our very living hair follicles... in a timely and forceful manner... sufficient for the cure.

                                                 

                                                And the ONLY way they are going to know the proper time is when enough of us vote for it so that they know the problem even exists. The actual mechanics of how this vote process brings the probem to their attention in the first place isn't important for rapscallions to understand. You are ONLY required to accept it with the proper humility and grace.

                                                 

                                                So, I suggest you remove yourself from your high horse of uncertain lineage and start voting. Often. About 12-15 times a day should do for a start.

                                                 

                                                I thank the right honored gentleman.

                                                 

                                                 

                                                In regards to: "please visit this bug report and cast a vote for it being fixed"

                                                 

                                                I was unaware there was a bug election going on.

                                                • 21. Re: Error when auto updater attempts to install update
                                                  AcrobatSpider Community Member

                                                  Point of Order!

                                                   

                                                  If I may, I think my good friend from cyberspace misses the point. If we are to be more than a mob of spamming surrogates, slaves to the problems we face in Adobeland, we need leaders.

                                                   

                                                  And I submit that we do need leaders - leaders that will make the important decisions of the day and not delegate that responsibility to the pollsters and lobbyist and those of us guided by our emotions.

                                                   

                                                  I submit that we must also remember that, no matter what the connection strength or operating system, we all put on our Internet one key at a time.

                                                   

                                                  And furthermore, I think my esteemed colleague would agree that name calling and otherwise bowing to the public pressures of an entertainment-sustained contingent, is no more likely to bring us productive solutions than is the over-simplification and minimization of the problem itself.

                                                   

                                                  Wherefore, I applaud the gentlewoman's energy in the matter, but submit that the most productive and reassuring portion of her post was that which disclosed she is not an Adobe staff member.

                                                   

                                                  I say to you now, consumers one and all, do not go gentle into that good night of support populism. I say that if there be low life among us, that they are those who refuse to demand more from the software upon which they base their productivity; I say they must be those that allow corporate abandonment to dictate their computer functionality, and; they most certainly must be those that, like mindless drones, defend every move of the corporation with such patriotic zeal that it undermines our very purchases.

                                                   

                                                  Thank you.

                                                   

                                                  I yield my remaining time to the gentlewoman.

                                                  • 22. Re: Error when auto updater attempts to install update
                                                    cogx

                                                    Could it be an unexpected bug due to the fact that the ActiveX and Plugin versioning doesn't match now?

                                                    I don't recall this happening on our systems, until we pushed out the newer plugin (only) build to be compatible with FF13.x.

                                                     

                                                    I remoted into one system and it had

                                                    Faulting application FlashPlayerUpdateService.exe, version 11.3.300.262, faulting module ntdll.dll, version 5.1.2600.6055 ...

                                                     

                                                    on 6/30 at 9:58pm

                                                    on 7/2 at 1:58pm

                                                    on 7/2 at 3:13pm

                                                    on 7/2 at 7:12pm

                                                     

                                                    The 3:13pm and 7:12pm times are when I remoted into this system.  The other times look to be scheduled times FlashPlayerUpdateService.exe runs as schtasks.exe shows...

                                                     

                                                    Adobe Flash Player Updater

                                                    "Every 1 hour(s) from 12:58 AM for 24 hour(s) every day, starting 1/1/2000"

                                                     

                                                     

                                                    So, it obviously doesn't crash every single time it runs, since it runs hourly.  I rebooted this particular system and logged in again and it didn't crash and I've executed it manually a few times and it hasn't crashed yet.

                                                     

                                                    However, until Adobe fixes this bug, I guess I'm going to run

                                                    FlashPlayerUpdateService.exe -deleteTask

                                                    on all of our systems, to keep it from running hourly and crashing every so many times.

                                                    • 23. Re: Error when auto updater attempts to install update
                                                      morrisprintinggroup Community Member

                                                      I received a test build from Adobe (version 11.3.300.265). Initial testing appears good. I'll post back with more results.

                                                      • 24. Re: Error when auto updater attempts to install update
                                                        robot_rhys16

                                                        I have the same error message, I have experienced this on two machines running Windows XP 32bit one has SP2 the other SP3, has anybody found a fix?

                                                         

                                                        Kind regards,

                                                        Rhys

                                                        • 25. Re: Error when auto updater attempts to install update
                                                          cogx Community Member

                                                          Until Adobe comes out with a new build of flashplayerupdateservice.exe which doesn't keep crashing, I would delete the scheduled task and also the AdobeFlashPlayerUpdateSvc service.

                                                           

                                                          flashplayerupdateservice.exe -deleteTask

                                                          flashplayerupdateservice.exe -uninstall

                                                          • 26. Re: Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close
                                                            skid13

                                                            Me too.  Win XP Home SP3, FF 13.x,  Adobe 11.3.300.265.

                                                            I have disabled the update service.

                                                            • 27. Re: Error when auto updater attempts to install update
                                                              WoldinghamUser

                                                              Same problem.  Also on XP. 

                                                               

                                                              Bored of it!  Voted for fix. 

                                                               

                                                              Meanwhile, stopping the updater seems sensible.  Not sure how best to do it.  What interface(s) should I use to delete the flashplayerupdateervice.exe?  

                                                               

                                                              Task Manager first to delete the task, then Add/Remove programs to uninstall?

                                                               

                                                              tx

                                                              • 28. Re: Error when auto updater attempts to install update
                                                                skid13 Community Member

                                                                Click START, RUN, type in "services.msc" (no quotes), hit ENTER.  You'll get a window with local services listed.  In that list is "Adobe Flash Player Update Service".  Double click on it and in the following PROPERTIES window will be a "Startup Type" box.  Select "disabled" and click "Apply".

                                                                No more problem until the cure comes along! 

                                                                I hope!

                                                                Regards,

                                                                skid13

                                                                • 29. Re: Error when auto updater attempts to install update
                                                                  WoldinghamUser Community Member

                                                                  Services rather than apps level, righto. Thanks, skid13! 

                                                                  • 30. Re: Error when auto updater attempts to install update
                                                                    jones948 Community Member

                                                                    Here's what I've done to disable the auto-update service enterprise wide using SCCM.

                                                                     

                                                                    1) Push out the following C:\Windows\System32\Macromed\Flash\mms.cfg file to all machines with the problematic versions of Flash:

                                                                     

                                                                    AutoUpdateDisable=1

                                                                    SilentAutoUpdateEnable=0

                                                                     

                                                                    (since we're updating Flash with SCCM, I'm not worried about turning off the Auto-Update service. Set AutoUpdateDisable=0 if you want to keep the "Notify Me to Install Updates" option turned on.)

                                                                     

                                                                    2) It appears mearly pushing out the config change will not disable the update service, even with a restart, so push the following out as well to delete the service:

                                                                     

                                                                    cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled & cmd /c sc delete "AdobeFlashPlayerUpdateSvc"

                                                                     

                                                                    (I disable the service before deleting it, as in one test it threw an error if I deleted it immediately.)

                                                                    • 31. Re: Error when auto updater attempts to install update
                                                                      cogx Community Member

                                                                      In my scripted tasks, I prefer to use these commands:

                                                                       

                                                                      flashplayerupdateservice.exe -setDisableAutoUpdate

                                                                      flashplayerupdateservice.exe -deleteTask

                                                                      flashplayerupdateservice.exe -uninstall

                                                                      • 32. Re: Error when auto updater attempts to install update
                                                                        cogx Community Member

                                                                        The votes keep climbing over at

                                                                        https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

                                                                         

                                                                        For those who haven't yet disabled the update service, has the latest 11.3.300.268 build of FlashPlayerUpdateService.exe been crashing all the same or can it be that perhaps this bug was finally found and corrected?  It sure wasn't fixed in .265.

                                                                        • 33. Re: Error when auto updater attempts to install update
                                                                          cogx Community Member

                                                                          Unfortunately, I can answer my own question...

                                                                           

                                                                          "Faulting application FlashPlayerUpdateService.exe, version 11.3.300.268, faulting module ntdll.dll"

                                                                          • 34. Re: Error when auto updater attempts to install update
                                                                            chris.campbell Employee Hosts

                                                                            Quick update to let you know we hope to have a fix available for the Update Service crash very soon (possibly as early as tomorrow).  I'll post with additional details as soon as they are available.

                                                                             

                                                                            Thanks for your patience.

                                                                             

                                                                            Chris

                                                                            • 35. Re: Error when auto updater attempts to install update
                                                                              chris.campbell Employee Hosts

                                                                              If you haven't seen the news, we've release Flash Player 11.3.300.270 today to specifically address this problem (crash in FlashPlayerUpdateService.exe).  Please see this announcement post for additional details and links to the installers:

                                                                               

                                                                              8/2/2012 - Flash Player 11.3 Update

                                                                               

                                                                              Thanks,

                                                                              Chris