RH 9.0.2 update keeps showing up in Adobe Application Manager (AAM)

[Burtin]

AAM keeps showing up in my Windows XP system tray, and listing the 9.0.2 update. I install it and *zingo-bingo* it's back when AAM checks for updates again.

When the update is installing it gets to 13%, then the progress bar suddenly surges to 100% and reports that installation is complete. This is tiresome, annoying, and frustrating.

I searched the fora about this problem but was unable to find any articles on it, so...

...if anyone has any ideas handy, I'm definitely in the market.

Thanks in advance,

Burtin

[Peter Grainge]

Try downloading the update from here first.

http://www.adobe.com/support/robohelp/downloads.html

If that fails either try from another location (home?).

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[wa92sp]

Same problem. Hesitant to try Peter's advice because the two update files are for 9.0 and 9.01 versions. I already have 9.02 installed, but the updater keeps going through the motions 0...13...100%

[Peter Grainge]

What version do you see in Help > About?

What version do you see in Programs and Features (or Add/Remove Programs)? You haven't said what your OS is.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[wa92sp]

Help > About "9.0.2.272"

Add/Remove "9"

Windows XP

[Peter Grainge]

I think I know what is going on here but I want to be sure.

When you reply, there is a camera icon. Please use that to add a screenshot of Add/Remove showing the RoboHelp line.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[wa92sp]

[Peter Grainge]

I think this is similar to something I have seen before. I don't have the standalone version of RoboHelp 9, mine is part of TCS3 so I don't get a separate entry.

What happens is Add/Remove and Help > About get out of sync and then you have issues. The only solution is to uninstall and then press F5 in Add/Remove. If there is still an entry, don't panic. Repeat the process until it does go. Then reinstall and add the patches one by one.

The steps I have described were necessary for RoboHelp 8 and I believe RoboHelp 9 should uninstall in one pass.

Whatever the rights and wrongs there, I believe you are going to have to uninstall and reinstall.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Burtin]

Thanks, Peter. I’ll give that a try. This sort of thing is a real problem in production.

Burtin

[wa92sp]

Thanks, Peter. That solved my problem on a standalone RH install. Good show.