1 2 Previous Next 58 Replies Latest reply: Oct 3, 2013 5:29 PM by Todd_Kopriva RSS

    Display tearing issues in CS6

    pkroll Community Member

      Hi all,

       

      I'm experiencing some wierd display tearing issues in After Effects CS 6.

       

      Anything which moves moderately quickly in the composition window during playback or interaction experiences severe horizontal image tearing.

       

      Video playback is tearing, regardless of resolution size (full, quarter, etc.). The display tears EVEN when I am simply dragging stuff around. I could be holding down space and dragging the canvas around in my composition window, or just dragging a footage element and I'll see a ton of really severe, jagged tearing.

       

      It definitely looks like a monitor refresh rate issue, but I've never experienced anything like it before on this system.

       

      Turning off hardware acceleration for composition, layer and footage has not helped. I have also restarted numerous times after changing this setting.

       

      I am running a MacPro 2.66 GHz Quad-Core, OS X 10.7.3

      16 gb ram

      Card: ATI Radeon HD 4870 512 MB

       

      My graphics card is admitedly not a supported card, but it has always worked fine in CS 5.5, and I would imagine that it would simply be ignored when I have turned off hardware acceleration, and it is not supported to begin with. I have had NO issues in any other version of AE, or in any other applications including FCP, Photoshop, etc.

       

      I have two monitors on this machine, both standard computer displays and not broadcast, blackmagic, firewire or anything like that. One is an Apple monitor, and the other Samsung. One is connected via mini-display port adaptor.

       

      This issue occurs on either monitor.

       

      Any advice? Thanks so much!

        • 1. Re: Display tearing issues in CS6
          Mylenium ACP/MVPs

          Sounds like a vsync issue of sorts that conflicts with the hardware acceleration fancies. Does the tearing still occur when youz turn off fast preview in the comp viewer and set it to final quality?

           

          Mylenium

          • 2. Re: Display tearing issues in CS6
            pkroll Community Member

            Hi Mylenium,

             

            It does indeed happen with fast preview turned off and the quality set to final in the comp viewer. It also happens regardless of resolution setting (half, quarter, full, etc.)

            • 3. Re: Display tearing issues in CS6
              Mylenium ACP/MVPs

              Then it's probably some sort of generic driver conflict/ resource issue. otehr than updating the driver I'm not sure what to advise, but that may be not so easy on Macs with their only sporadic updates...

               

              Mylenium

              • 4. Re: Display tearing issues in CS6
                pkroll Community Member

                Yeah... I've been having zero luck finding a driver update.

                 

                Any Adobe employees around with an idea of what might be going on?

                 

                I'm planning to buy a new graphics card anyways, and tests on a friend's system who has a flashed GTX 470 from MacVidCards seem to show that it works perfectly as long as I use the text hack to add it to the list of supported cards. Seeing as it is a supported card under Windows, I feel like I shouldn't be too worried about that...

                • 5. Re: Display tearing issues in CS6
                  regsquires Community Member

                  This was the first thing I noticed on my MacBook Pro laptop. It's a 17" with 8Gb of Ram. I did a small project in AE CS5 nothing fancy but playback was perfect. The exact same project produces the video tearing, not hugely but definately distracting enough to notice. The whole point of RAM preview is to see what you are going to get and if that gives you glitches it's not ideal

                  • 6. Re: Display tearing issues in CS6
                    ViperJPB Community Member

                    Same here. First thing I noticed as well. Mac Pro 2,1 with dual 4 core 3Ghz Xeons, 17GB of RAM, 256GB SSD, 8TB SAS RAID 5 at 600MBs, and an ATI 4870 card. Same project in CS5 has no problems and tearing. We need a fix!

                    • 7. Re: Display tearing issues in CS6
                      joaoninguem Community Member

                      I'm experiencing exactly the same issue here. This happens both on the iMac 27" i5 HD4850 at work and on my C2Q 8200 nVidia 550TI at home, in both Win7 and Lion hackintosh. Two completely unrelated computers, which makes this tearing thing very weird indeed. AE5.5 worked just fine in both machines, no tearing at all.

                       

                      Please help us Adobe.

                      • 8. Re: Display tearing issues in CS6
                        ViperJPB Community Member

                        That is not a good sign. Up until now I had heard that it was only on Macs. This is a big issue. I depend on After Effects on a daily bases for my lively hood and this tearing issue has made it almost un-useable on several projects where there is so much complexity this tearing distracts greatly. I will continue to use CS5 until Adobe finally acknowledges their preview playback problems and addresses them.

                        • 9. Re: Display tearing issues in CS6
                          ViperJPB Community Member

                          This problem has still yet to be addressed! I really want to use AE CS6 but it's much to distracting of an issue.

                           

                          I made a test project and sent it to several designer friends on two totally different systems and they had the horizontal tearing as well. They hadn't noticed it tell I pointed it out. Soo now I'm thinking it's on everyone's setup and just some people don't notice such things.

                          • 10. Re: Display tearing issues in CS6
                            pkroll Community Member

                            I just posted to the other thread abou this, but the problem also happens with a brand new nvidia Quadro 4000 on the same mac.

                             

                            We cannot be the only ones experiencing this.

                            • 11. Re: Display tearing issues in CS6
                              ViperJPB Community Member

                              Nope I have seen too many people with this problem to count. Some don't even realize it until you point it out. Those are usually the people relying on the rendered outs for previews and not paying much attention to the ram preview. It's borderline epidemic and Adobe better get on it!

                              • 12. Re: Display tearing issues in CS6
                                pkroll Community Member

                                Have you tried calling in about it yet?

                                 

                                I'm going to do that soon, but I'm not relishing the idea of hours on the phone going through basic troubleshooting steps which is what I fear will happen.

                                 

                                I wish some of the Adobe employees on this board would chime in. Even just a word or two to tell us if Adobe is aware of the issue would be nice.

                                • 13. Re: Display tearing issues in CS6
                                  Kevin-Monahan Adobe Employee

                                  Hi guys,

                                  Is this XDCAM footage? Tearing with XDCAM footage is something we are looking at right now. We are aware of the issue and are working hard for a fix.

                                  • 14. Re: Display tearing issues in CS6
                                    ViperJPB Community Member

                                    Sadly no. It's with any preview of any content within a ram preview in AE CS6. Here are a few sample images of a simple Solid layer moving across the screen. It's just in the preview never in the final render output. But it's all through all of my projects...so distracting I'm just sticking with CS5 for now.

                                     

                                    photo 1.JPG

                                    photo 2.JPG

                                    photo 3.JPG

                                    • 15. Re: Display tearing issues in CS6
                                      pkroll Community Member

                                      Hey Kevin,

                                       

                                      Please see my reply in the other thread -- unfortunately the issue occurs without any kind of media involved at all.

                                      • 16. Re: Display tearing issues in CS6
                                        Kevin-Monahan Adobe Employee

                                        Hi ViperJPB01,

                                        I tested this out on my MacBook Pro (OS X 10.6.8, 8GB RAM, NVIDIA GeForce GT 330M, Core i7), and did encounter the same issue. However, on my PC (WIN7, 32 GB RAM, NVIDIA Quadro 4000), I did not encounter that issue.

                                         

                                        I'll investigate further.

                                        • 17. Re: Display tearing issues in CS6
                                          ViperJPB Community Member

                                          Thats super interesting Kevin. Initially when I started researching this issue it looked like it was a Mac centric problem. But then I found a few mentions with some google searching of it happening on a Windows machine. With the lameness of the current Mac Pro landscape, and me in desperate need of a new workstation, I may be jumping to a PC workstation. Would be awesome if it wasn't an issue there. I'm dying to use AE CS6. But this shows up any of my current commercial broadcast projects and is just too distracting at the moment. The same project in CS5....no problems. Thanks for looking into it.

                                          • 18. Re: Display tearing issues in CS6
                                            pkroll Community Member

                                            I have a friend who has the problem on a newer Mac Pro, but when he boots it into Windows the problem goes away...

                                            • 19. Re: Display tearing issues in CS6
                                              davidp158 Community Member

                                              I, too, am experiencing the same "tearing" display issue in After Effects CS6. I'm running a 6 core Mac Pro, with an ATI 5870 HD card. The same project files display fine in CS5.5, but the tearing in CS6 is really annoying.

                                              • 20. Re: Display tearing issues in CS6
                                                pkroll Community Member

                                                Just another set of specs to add here. A friend just tested on a mac pro 3,1, Lion, ATI Radeon HD 3870 and got the same issue. It seems very wide-spread.

                                                 

                                                Kevin - do you know if Adobe is only just becoming aware of this bug? Not trying to rush you - just very curious what's going on. I'm currently sitting on two different expensive grahics cards that were purchased to test this, knowing I need to return one or both depending on how this is resolved, so I'm curious as to what the status is.

                                                • 21. Re: Display tearing issues in CS6
                                                  davidp158 Community Member

                                                  I first saw this issue with AVCHD files, but now I see the "tearing" effect with solids and text. If the tearing was limited to AVCHD files, Adobe could blame the issue on the myriad of AVCHD file types, but apparently the problem is not limited to video files. This is a pretty serious bug, and has to be fixed.

                                                  • 22. Re: Display tearing issues in CS6
                                                    jhawkgrad Community Member

                                                    I'm having the same problem on my AE CS6.  It's on a Windows 7 64-bit.  All video is having this problem except 24p footage.  When I tell it to re-interprate the 60i interlaced footage (in this case lower-field interlaced to progressive), the footage looked perfect.  However, when I changed it back, the footage would not go jagged again.  It's like AE couldn't read the footage right until you tell it to interpret it.  Then all is good.  Don't know if anyone else is experiencing this.

                                                    • 23. Re: Display tearing issues in CS6
                                                      Julien_deka Community Member

                                                      Lion 10.7.4 on a Mac Pro 4,1 - AE CS6 (still in trial mode) - GTX570

                                                       

                                                      same issue here.

                                                      • 24. Re: Display tearing issues in CS6
                                                        Kevin-Monahan Adobe Employee

                                                        pkroll wrote:

                                                         

                                                        Kevin - do you know if Adobe is only just becoming aware of this bug? Not trying to rush you - just very curious what's going on. I'm currently sitting on two different expensive grahics cards that were purchased to test this, knowing I need to return one or both depending on how this is resolved, so I'm curious as to what the status is.

                                                         

                                                        Yes, thanks to you, we are working on a fix. I submitted the bug report last week. Here's to hoping for a quick resolution.

                                                        • 25. Re: Display tearing issues in CS6
                                                          pkroll Community Member

                                                          Hey Kevin,

                                                           

                                                          Thanks so much for bringing this to their attention. Is it possible to get a status update of some kind? Like how long it will take fix? Or the nature of the problem, and whether all cards will work once it is fixed?

                                                          • 26. Re: Display tearing issues in CS6
                                                            davidp158 Community Member

                                                            Kevin,

                                                             

                                                            Another thanks for helping to bring this to the attention of the engineers. Please keep us posted on any news, if you can.

                                                            • 27. Re: Display tearing issues in CS6
                                                              pkroll Community Member

                                                              Hey Kevin,

                                                               

                                                              Any chance of an update on this situation?

                                                               

                                                              Thanks!

                                                              • 28. Re: Display tearing issues in CS6
                                                                Felix Mack Community Member

                                                                I get a bad case of the tearing on my mac 2.8 Quad Core ATI RADEON HD 5770 as well.

                                                                • 29. Re: Display tearing issues in CS6
                                                                  natevplas Community Member

                                                                  Hi Kevin.  Can I assume there is no noteworthy progress on this bug after at least a month?  I'm having this issue on my new Mac Pro 12 core and it practically makes the program unusable.  I have filed a bug report.

                                                                  • 30. Re: Display tearing issues in CS6
                                                                    ViperJPB Community Member

                                                                    Any update to the progress of fixing this bug? I would really love to start using AE CS6 in my broadcast work but this tearing is just way too annoying. Thanks.

                                                                    • 31. Re: Display tearing issues in CS6
                                                                      davidp158 Community Member

                                                                      Still no news on this after 3 months???

                                                                      • 32. Re: Display tearing issues in CS6
                                                                        natevplas Community Member

                                                                        It looks like Adobe has either given up on this problem or it's just not a priority for them.  For all those who haven't, please file a bug report and maybe we can get their attention.

                                                                        • 33. Re: Display tearing issues in CS6
                                                                          jhawkgrad Community Member

                                                                          I don't know if this is the same problem that I was having, but I was experiencing tearing issues as well.  I found out AE CS6 was not reading my footage correctly.  It saw my progressive footage as interlaced, which was causing the tearing.  When I went to Menu->Interpret Footage, and set it to progressive frames, the problem went away.  Now I had to do that with every piece of footage I imported (progressive or interlaced, which is a pain and something Adobe need to fix), but if you shift-click all your footage, you can interpret footage en masse.  It's doesn't fix the problem (AE not seeing the footage correctly), but it's a possible workaround.

                                                                           

                                                                          BTW Adobe, this is also a problem I'm finding in Premiere Pro as well.

                                                                          • 34. Re: Display tearing issues in CS6
                                                                            davidp158 Community Member

                                                                            jhawkgrad,

                                                                             

                                                                            The problem some of us experience, myself included, is this display tearing effect with not only footage, but animated solids and text. For sure, if your source video isn't properly interpreted, that would cause display issues, but I don't think that's the issue here.

                                                                            • 35. Re: Display tearing issues in CS6
                                                                              Jesper Frydenlund Community Member

                                                                              Any progress on this issue?

                                                                              It is driving me N-U-T-S-!

                                                                              • 36. Re: Display tearing issues in CS6
                                                                                jwalkwalk Community Member

                                                                                Try opening the package contents of AE (right click AE icon and click "show package contents") then go to the contents folder and add the name of your video card to the intel_ogl_supported_cards.txt document. Worked for me.

                                                                                • 37. Re: Display tearing issues in CS6
                                                                                  davidp158 Community Member

                                                                                  jwalkwalk - Can you advise if this applies to Mac users and the ATI Radeon HD 5870 video card? If so, do I just enter the text "ATI Radeon HD 5870" into the intel_ogl_supported_cards.txt file?

                                                                                  • 38. Re: Display tearing issues in CS6
                                                                                    hammo93 Community Member

                                                                                    i have same issue on CS6 but have also discovered that it is a problem specific to the Radeon HD6750 on my macbook pro.  When i switch to

                                                                                    the Intel Graphics HD3000 card the tearing stops.  Tearing is also better on 5.5 but is still there.

                                                                                    • 39. Re: Display tearing issues in CS6
                                                                                      Filmhooligan8 Community Member

                                                                                      I am having this problem on 3 separate machines since the upgrade to Mountain Lion. We have 3 machines that are 2x2.4 GHz 6-core Intel Xeons, all with ~30gb of memory and dual ATI Radeon HD 5770 1024mb graphics cards, besides one that has an NVIDIA FeForce 8800 GT 512mb as the secondary graphics card.

                                                                                       

                                                                                      During an extremely basic linear keyframe with a .jpg and a solid, along with a couple simple backgrounds we ran into this issue on every single machine. We never saw this problem until we upgraded machines and graphics cards.

                                                                                       

                                                                                      Has anyone found any fixes for Mac machines running Mountain Lion?

                                                                                       

                                                                                      Thanks in advance

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