5 Replies Latest reply: Jun 29, 2012 5:24 AM by P Spier RSS

    Characters missing in PDF export on Windows

    Aaron1a

      I have a EPS logo placed in InDesign.

      indesign.png

      When I export to a PDF there are characters missing in the PDF:

       

      exported_pdf.png

      When I check the PDF's fonts it lists them as using a custom encoding.

       

      When my collegue uses the same logo in InDesign on a Mac, all the characters are included in the PDF and the fonts are listed as using ANSII encoding.

       

      If we open the logo in Illustrator and export it as an EPS, it works properly on both platforms. However, since we typically place this type of logo via scripting, we would like to be able to either have a fix for the bug or be able to identify the what types of logo files causes this issue so can automatically check the logo before using it. Is this a known problem?