20 Replies Latest reply on Sep 9, 2012 11:56 AM by Jeff A Wright Branched to a new discussion.

    Activating Adobe software gives errors

    Michael Salinero Employee Moderator

      You can get an activation error if you are trying to run the software on too many computers. Try deactivating the software on a computer that you no longer need to run the software on. See: How can I deactivate Adobe software?


      You may receive an activation error if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:


      • Made changes to your computer due to a crash
        • Upgraded your computer hardware
        • Replaced a hard drive
        • Upgraded the Operating System
      • Gotten a new computer and old computer is unavailable


      If you still need help, Contact Support.


      Keep your serial number handy. Look for your serial number on the CD or DVD case, or in the email confirming your purchase. For help for locating your serial number, see Find a serial number.


      For more solutions to activation problems see the following document:

      Activation, deactivation — Adobe products