10 Replies Latest reply: Jan 31, 2013 9:37 AM by 76kunderwood RSS

    Acrobat Pro X didn't install with CS6 Design & Web Premium

    cioccasLesley Community Member

      I have installed CS6 on my Windows 7 laptop.  There were several error message, but most things seem to work, EXCEPT Acrobat Pro X didn't install. 

       

      I searched through the forums and many people seem to have had the same problem, and I have tried several of the suggested solutions, including uninstalling and reinstalling, but I got the same errors the second time. 

       

      I am getting  "Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory." errors, but I am logged in as Administrator.  Also "WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)" warnings.

       

      I am including the whole error log below as I need a solution now!  I have also run Adobe Support Advisor - see result at end of the log below.

       

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF029, DW065 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 3 error(s), 7 warning(s)

       

       

       

      WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0

       

      WARNING: DW065: Display requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0

       

      WARNING: DW065: Display requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0

       

      WARNING: DW065: Display requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0

       

      ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

       

      WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

       

      ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

       

      ERROR: Error 1310.Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory.

       

      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory.

       

      ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------

       

      WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)

       

      ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

       

      WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Acrobat Professional: Install failed

       

      -------------------------------------------------------------------------------------

       

      System Requirements

       

      Adobe Support Advisor issue description:

       

      cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5

      Click here for details and corrective actions related to this issue.