6 Replies Latest reply: Jul 23, 2012 12:19 AM by Holm1891 RSS

    Help to activate CS6

    Holm1891 Community Member

      Hei,

      I've had problems with this in about 3 weeks. I tried to get help from you on the chat, but they have not managed to solve it. Had one of your technical support team that was on my mac in maybe 2 hours, but to cope with anything. They tried to uninstall and reinstall it without success. While installing it on another user on the Mac. It says that I have 32,000 days left of my trial, but I can not open the programs, or activate it with my serial code. What should I do? What is the problem? Can not I just get a new serial code of you and see if it works? Or what should I do?

        • 1. Re: Help to activate CS6
          Manish-Sharma Employee Hosts

          What version of Mac and which Adobe product you are facing issue with ?

           

          Also , do you have any previous version already installed on teh machine like CS5 or CS5.5 ?

          • 2. Re: Help to activate CS6
            Holm1891 Community Member

            Mac OS X Version 10.7.4

            Yes, I had CS5, but you guys uninstalled it.

             

            When I try to reinstall the program now, I get a fail message.

            • 3. Re: Help to activate CS6
              adobeletmyinfobestolen Community Member

              I think having a previous version installed is a red herring: I have CS4, CS5, CS5.5 and CS6 installed on the same volume running 10.7.4 and have had absolutely no problems with activation. I know that permissions etc. can affect activation so I'd give the following a try: download a free maintenance untility called Onyx (http://www.titanium.free.fr/download.php) and, under Automation, add Execute Maintenance Scripts to the selected options (I click everthing, just to be sure, but be aware of what you're deleting). If you have more than one user account, go to Preferences/Behaviour and click All Accounts before you click Execute. There are other utilities out there, i.e. Disk Warrior (not free!), which can sometimes sort out other problems but Onyx is free so it's definitely worth a try.

               

              Best of luck!

              • 4. Re: Help to activate CS6
                Holm1891 Community Member

                Hi Sharpo,

                Thank you. But that doesn't work either.

                When I type in the serialcode, the window just disappear. And the program don't start. I don't get any "wrong serialcode" or something like that.

                • 5. Re: Help to activate CS6
                  MichaelKazlow CommunityMVP

                  Did they have you run the CS Clean Script: http://www.adobe.com/support/contact/cscleanertool.html

                   

                  Something is obviously hosed. Depending upon how much time you want to spend on the issue, sometime the easiest (though still incredibly painful) is to backup your data and program installers, then

                   

                  Try re-installing your OS as an archive and install. See if you can install the suite now. If that doesn't work, a clean install should work, but that means wiping your drive clean, re-installing all apps, then data from backup. Painful yet, but it usually works.

                  • 6. Re: Help to activate CS6
                    Holm1891 Community Member

                    Now I have reinstalled my iMac. But it does not help. When I want to install now, so does not my old serial code work. What is wrong? I am so sick sick of this. I can not work normally without Adobes software.