9 Replies Latest reply: Sep 25, 2012 5:52 AM by BWONGHK RSS

    Acrobat X pro will show as installed but will not be present

    venkk Community Member

      The Application Manager says that Acrobat X Pro has been fully downloaded and installed, but my Applications folder only has a folder with an "Acrobat Uninstaller" alias.

       

       

      Resolution:

      1: Trash the Acrobat X pro folder from the applciations location.

      2: Later navigate to MacHD>Library>Application support>Adobe>Caps and rename the Media_db and Pdb files.

      3: Later log into the Creative cloud account and then redownload Acrobat X Pro applciation and install it and it will be shown up in your applications.

       

      You can go ahead and launch the product :-)