3 Replies Latest reply: Jul 2, 2012 5:22 PM by meghan1313 RSS

    installation error

    meghan1313 Community Member

      HI I have had a number of problems trying to install a trial of photoshop elements. First I kept getting a checksum error during download. I did all of solution one and it didn't work. Then I turned my Mac off and on again and tried again. While the file was trying to mount I pressed skip. This seemed to work b/c it then went on to install it finally! Well at the end of the installation I received these errors:

       

      Exit Code: 7

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 17 error(s), 3 warning(s)

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

      ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------

      ERROR: DF027: Unable to copy file from "/tmp/.tempdirj7bw3Ydw/Assets2/Fonts/KozMinPr6N-Bold.otf" to "/Library/Fonts/KozMinPr6N-Bold.otf" Error 0(Seq 1538)

      ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1538)

      ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)

      ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)

      ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)

      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

      ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)

      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

      ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)

      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

      ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)

      ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)

      ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)

      ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure

      ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

      -------------------------------------------------------------------------------------

       

      O and I made double sure to save the download file to my desktop. I did not try to save in program files or applications. I also tried it using the default user folder to no avail.

        • 1. Re: installation error
          meghan1313 Community Member

          really? no one can help me? I have never had an issue downloading anything on my mac. Maybe Adobe is not the product it used to be?

          • 2. Re: installation error
            Vizalizer

            Hi Meghan, I have the same issue... Using a mac pro, trying to install Adobe CS6 Master Collection.

             

            I have tried this like 3 or 4 times already... it seems impossible.

             

            Did you figure it out?

             

            Thanks man,

             

            Diego

             

            My errror:

             

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 45 error(s), 10 warning(s)

             

            WARNING: DW066: OS requirements not met for {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0

            WARNING: DW066: OS requirements not met for {5D76C825-9827-4D93-813E-6C3754D504B1} Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack 6.0.0.0

            WARNING: DW066: OS requirements not met for {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0

            WARNING: DW066: OS requirements not met for {A7A95754-A63E-4052-8945-BBDC27009E7E} Adobe Audition_AdobeAudition5en_USLanguagePack 5.0.0.0

            WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0

            WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0

            WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0

            WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0

            ----------- Payload: {03740852-60C2-4B1A-A3DA-1EDB082C6401} Adobe Linguistics CS6 6.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdiruNmvcVsi/Assets2/Linguistics/Providers/Proximity/11.00/NC-L3S4PNTX/ brzORTH40.hsp" to "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Proximity/11.00/NC-L3S4PNTX/brzORTH40.hsp" (Seq 429)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 429)

            ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

            ERROR: DW006: Apple Package failed to install successfully.

            ----------- Payload: {041FACCA-8EF3-42B0-AE11-24DBEE98624B} Adobe Player for Embedding 3.201 3.201.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirOfx9n4rf/Assets1/adbeapecore.framework/Versions/A/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR" to "/Library/Application Support/Adobe/APE/3.201/adbeapecore.framework/Versions/A/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR" Error 0(Seq 14)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 14)

            ----------- Payload: {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirUMyvZ2RI/Assets2/en_US/en_US.am" to "/Library/Application Support/Adobe/SpeechAnalysisModels/CS6/en_US/en_US.am" (Seq 1)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1)

            ----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------

            ERROR: DW006: Apple Package failed to install successfully.

            ----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirWWoGQ8vx/Assets1/universal/App/Adobe SpeedGrade CS6.app/Contents/MacOS/bin/cmt7.irf" to "/Applications/Adobe SpeedGrade CS6/Adobe SpeedGrade CS6.app/Contents/MacOS/bin/cmt7.irf" (Seq 461)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 461)

            ----------- Payload: {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Fireworks CS6 12.0.0.0 -----------

            WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12-mul/OEM(Seq 3600)

            ----------- Payload: {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

            WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12en_USLanguagePack/OEM(Seq 84)

            ----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirKN1zzgFO/Assets1/universal/Professional/Adobe After Effects CS6.app/Contents/Frameworks/libmkl_mc.dylib" to "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libmkl_mc.dylib" (Seq 113)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 113)

            ----------- Payload: {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirjXOhYL2e/Assets1/universal/App/Adobe Premiere Pro CS6.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL" to "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL" (Seq 586)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 586)

            ERROR: DF037: Unable to delete directory "/Users/admin/Library/Preferences"(Seq 37)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 37)

            ERROR: DF037: Unable to delete directory "/Library/Preferences"(Seq 36)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 36)

            ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Required"(Seq 32)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 32)

            ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents"(Seq 32)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

            ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app"(Seq 32)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

            ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6"(Seq 32)

            ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

            ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirrUegOPTK/Assets1/Application/Adobe Illustrator.app/Required/Plug-ins/PDF Format.aip/Contents/MacOS/PDFFormat" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Required/Plug-ins/PDF Format.aip/Contents/MacOS/PDFFormat" (Seq 237)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 237)

            ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

            ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirIX6VCblG/Assets1/Application/Adobe Photoshop CS6.app/Contents/Frameworks/libwu3d.dylib" to "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libwu3d.dylib" (Seq 13)

            ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 13)

             

            ERROR: DW050: The following payload errors were found during install:

            ERROR: DW050:  - Adobe Linguistics CS6: Install failed

            ERROR: DW050:  - Adobe Player for Embedding 3.201: Install failed

            ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

            ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed

            ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed

            ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

            ERROR: DW050:  - Acrobat Professional: Install failed

            ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed

            ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed

            ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed

            ERROR: DW050:  - Acrobat X Pro : Install failed

            -------------------------------------------------------------------------------------

            • 3. Re: installation error
              meghan1313 Community Member

              Yeah my OS is too old. It had to be mac os 6 or better. That is all I can

              come up with. I just gave up. No one at adobe could help me. No one even

              realized my os didn't meet the system requirements. They are real sharp

              over there at adobe. They keep sending me emails about my trial running

              out. Smh