38 Replies Latest reply: Jul 4, 2012 8:48 AM by Noel Carboni RSS

    Adobe CSXS infrastructure CS6 3.0.1 Update

    JJMack CommunityMVP

      What does this CS6 Update do of fix and why is a system restart needed?

      CSSX.jpg

        • 1. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
          digital gene Community Member

          I would also like to know something about this update?

          • 2. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
            Johny Diesel

            Me as well! New to Adobe (from Avid). Is there not a Readme file that lists changes and fixes?? I don't feel comfortable just installing updates I don't know about.

            • 3. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
              Curt Y Community Member

              Judging from past experiences details are hard to come by.  Usually they just say fixed misc. bugs.

               

              If there are major fixes the official notice will be several days away.

              • 4. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                station_two Community Member

                Got the same update to Photoshop 13 on my Mac today, but no indication, hint or suggestion to reboot or restart the system.

                • 5. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                  M Maynard Norman

                  From what I can gather CSXS is part of the CS Extansions system. When I installed this update this morning it was listed as being part of pretty much every CS application. As for what this patch in particular does... No idea. This post is the first thing that comes up when I search for information on the update, and Adobe has no security buletins released today, so Curt Y's "misc. bugs" prediction seems accurate.

                   

                  As to why you need to restart, if any part of Adobe's startup helpers/daemons were using the extension system while the update was running, then the update may request a restart. I did not need to restart on my Windows Vista or OS X 10.7 machines, so it may be a Windows XP "feature".

                  • 6. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                    MikeKPhoto Community Member

                    No restart on Win7 64bit either.

                     

                    Would be nice to know what is being installed on our machines,

                    • 7. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                      AloricG

                      Well, I can tell you that I think part of it related to a Creative Cloud subscription was to install a "Adobe Content Viewer" that has the same little purple book icon as seen on the page for the Adobe Digital Publishing Suite: http://www.adobe.com/products/digital-publishing-suite-single/features.html

                       

                      And it views "folios" - I just noticed it there suddenly and I'm pretty sure it didn't come with the CS6 install of InDesign/Photoshop, etc.. as part of my Cloud subscription prior to this. I noticed it immediately after the upgrade ran and went "What's that?"

                       

                      I could be wrong, but I don't remember seeing it before this.

                      • 8. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                        AloricG Community Member

                        Also - I now also have a full CS6 Bridge in both 32 and 64 bit. Woot.

                        • 10. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                          EJ Printer Community Member

                          So if this fails to update, and the error log fails to populate any screen, we should just say, Oh well?   Because I am just in trial mode with CS6 and this update has failed and the error log is not active.  No support for trial software.  ... Win 7 64 bit

                           

                           

                          well, just tried a 4 time to access the error log. ,

                          Adobe CSXS InfrastructureCS6

                          Update is not applicable. Error Code: U44M1P28

                           

                          Looks like they need to build a better mouse trap here. If it doesn't apply, don't tell us we have an u[pdate.

                          • 11. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                            Noel Carboni Community Member

                            Isn't it obvious?  [Ps] was updated! 

                             

                            I applied the update yesterday (or maybe it was the day before; it's all a gaussian blur).  All went well and everything still seems to work.

                             

                            -Noel

                            • 12. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                              R_Kelly Community Member

                              EJ Printer,

                               

                              Are you using the beta version of photoshop cs6?

                               

                              The beta version will not update.

                              • 13. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                SG... Employee Hosts

                                Hi,

                                 

                                This is a bug fix update for shared components that some of the CS6 products use. The core Photoshop code is not updated.

                                 

                                regards,

                                steve

                                • 14. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                  station_two Community Member

                                  SG... wrote:

                                   

                                  …This is a bug fix update for shared components that some of the CS6 products use. The core Photoshop code is not updated…

                                   

                                  How about those of us that only have the Photoshop 13 point application?  The update certainly did something here.  Maybe it modified Bridge?

                                  • 15. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                    SG... Employee Hosts

                                    station_two wrote:

                                     

                                    How about those of us that only have the Photoshop 13 point application?  The update certainly did something here.  Maybe it modified Bridge?

                                    Hi,

                                     

                                    It updated components that 1-n Adobe products  use. So yes, even a single installed point product will be flagged as an update candidate, but the actual update is to components outside of Ps proper. I'm not privvy to the list of changes, but these are components that Extension panels use. So even if the targeted fix isn't specific to say the Mini Bridge panel, the infrastructure that Mini Bridge panel uses is updated.

                                     

                                    Hopefully that makes sense. The basic take away is that this update should just install (Adobe needs to get smarter about shutting down services that might cause restart conflicts), and provide better logic for Beta and non applicable targets.

                                     

                                    regards,

                                    steve

                                    • 16. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                      station_two Community Member

                                      OK, I think I understand.  Sort of… 

                                       

                                      SG... wrote:

                                       

                                      …components that 1-n Adobe products  use…

                                       

                                      "1-n Adobe products", that's a new term/concept for me.  Off to Google it.

                                       

                                      Thanks for elaborating, Steve.

                                      • 17. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                        Noel Carboni Community Member

                                        station_two wrote:

                                         

                                         

                                        "1-n Adobe products", that's a new term/concept for me.  Off to Google it.

                                         

                                        Not a technical term, really.  Read it in context as "one to several Adobe products".

                                         

                                        -Noel

                                        • 18. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                          station_two Community Member

                                          Duh!     Thank you, Noel. 

                                          • 19. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                            EJ Printer Community Member

                                            R Kelly, Kind of my whole point... If the program is using an auto update or an update feature, then it should be able to tell what version of the software you are using. If it is NOT part of the update regime, then DON'T try and update. It is within the Adobe undate manager.  It also took three goes at updating before it allows the error message to be read. Could be an interface issue with ???  

                                            • 20. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                              R_Kelly Community Member

                                              I'm just a user such as yourself so i don't have any inside knowledge on how the updater is supposed work, but if your still on the beta

                                              you should uninstall that and download the release version, which is a thirty day trial.

                                               

                                              When more updates are released you won't be able to update the beta.

                                              • 21. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                Noel Carboni Community Member

                                                Managing how software updates are going to work across multiple versions is more difficult than you might think.  Add in a public beta and things get even more complicated.

                                                 

                                                I assume people are still using the public beta until such time as it expires, so as to delay the start of a 30 day trial of the released version.

                                                 

                                                For those who are:  It's a beta - you're on your own now, since the product has been released.  Isn't it kind of silly to report problems with it?  Non-applicable update or not, you're getting more value than you paid for.

                                                 

                                                -Noel

                                                • 22. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                  EJ Printer Community Member

                                                  R Kelly, perhaps we are and perhaps not,  a like ; )    I down loaded it and ran it to test plug ins. I get the whole beta software  issue.

                                                   

                                                  Noel, the suggestion here is that since your dooing a public beta you get what you get , so deal with it. fair enough.... and I am giving some insight here that I am NOT alone in having that problem. I quickly saw some list where people were having to, with Adobe support, completely uninstall the trial/beta, install their purchased CS6 and still having issues with the installer and update. 

                                                   

                                                  Hard doesn't mean the end user should have to spend many hours undoing an installer function because Adobe wants to restructure their sales model and have a 30 day rental option. 

                                                   

                                                  As to getting more value, that is a way of dismissing the mess that customers need to unravel as solely on them; a point which could be looked at in different ways.

                                                  • 23. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                    Noel Carboni Community Member

                                                    I don't mean to be critical, but I'm also quite aware that things like "beta tests" require a certain additional wherewithall that not everyone possesses.  I also know my own limitations.

                                                     

                                                    There are just things - in life, and on computers - that you have to be willing to take responsibility for.

                                                     

                                                    If you walked up to a ski slope as a beginner and there was a big sign that said Beginners -> pointing to one slope, and another slope off the other way with just little sign with just a black diamond on it but no big letters, would you just go merrily down the black diamond slope and assume that someone will have set everything up to protect you from danger?

                                                     

                                                    Some of us have had no problems whatsoever navigating the betas and releases and understanding what's happening.  Is it because someone is there holding our hand, or is it maybe because we have worked to gain knowledge that allows us to participate with sufficient situational awareness to get things right?

                                                     

                                                    Let me put it simply, and I'm sorry if this seems blunt:  If you don't have the technical prowess to deal with the additional integration responsibilities needed to try beta software, maybe you shouldn't try beta software.

                                                     

                                                    -Noel

                                                    • 24. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                      GM55A

                                                      Carboni,

                                                      EJ Printer has more experience alpha/beta testing software than most people on this forum

                                                      or the planet for that matter. He has worked with one of the major plugin developers for the last

                                                      several years as a prime source of feedback and often asks questions based on a 'lack of technical

                                                      prowess' just to see what sort of answers he gets as that is exactly the scenario that most of his

                                                      customers and test scenarios involve. And your smart a** answer is a prime example of

                                                      the fanboy/guru/almighty know-it-all that helps no one with junk like that.

                                                      You always seem to be in the 'Some of us have had no problems' category on these forums and

                                                      fail to realize that in the real world of Adobe product usage, everybody doesn't have your 'expertise' or

                                                      systems that only run casual workflows.

                                                      MT

                                                      • 25. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                        Noel Carboni Community Member

                                                        Honestly, I'm having trouble understanding just what's being argued, and I'm sorry if I've stepped on toes with my "education beats guardrails" views.  It's not my intention to insult anyone.

                                                         

                                                        I appreciate your feedback, and I promise to try to be less of a smarta** fanboy/guru/almighty know-it-all. 

                                                         

                                                        -Noel

                                                        • 26. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                          Noel Carboni Community Member
                                                          EJ Printer ranted:


                                                          If you don't know who the hell you're dealing with...

                                                           

                                                          So let me be blunt, WTFRU?  There is no place for that kind of BS in a repsonsible support forum.

                                                           

                                                          Look, I don't need (nor care) to know who you are because what I said is based on experience and common sense: 

                                                           

                                                          Don't expect beta software to be polished and idiot proof, and make sure you're prepared to deal with issues running beta software could cause.

                                                           

                                                          You know who I am, because unlike you my name is signed on every post I write.  I write carefully and stand behind what I say.  Now ask yourself the same profane question.  It doesn't take a rocket scientist to see that if you crave recognition, you might want to make yourself recognizable.

                                                           

                                                          I have no interest in a "who's the bigger geek" contest, and you've already lost much of my respect.  Please take the attitude and profanity elsewhere.

                                                           

                                                          -Noel

                                                          • 27. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                            Jonathan Ferman Adobe Employee

                                                            Hi all, Firstly let me apologise for the confusion caused by this updates lack of descriptive text. I do not like applying updates without at least having some idea of what they do, so I went to the Engineering team responsible for the update to get a response and also created a blog post, the copy of which can be found below. We are working on getting the descriptive text applied as quickly as possible.

                                                            http://blogs.adobe.com/cssdk/2012/05/about-the-csxs-infrastructure-updates-for-cs6.html

                                                            About the CSXS Infrastructure 3.0.1 Updates

                                                             

                                                            Recently we posted updates for various CS6 applications called CSXS Infrastructure updates via the Adobe Application Manager. Unfortunately, there was no text describing what the update was for or indeed what CSXS was. Whilst we work to add in the descriptive text to the update, I wanted to provide some brief information for those that were curious as to what the update was about.

                                                            CSXS is the platform that delivers extensibility within Creative Suite products. This update to the CSXS Infrastructure, resolves an issue where certain characters contained in a users Adobe ID caused a login failure.

                                                            It’s only a very small update but an important one, so please apply the update if you are a CS6 user, now that you know what it’s for.

                                                            Jonathan Ferman | Product Manager

                                                            • 28. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                              Ken e-mail Community Member

                                                              Hi Jonathan,  I've been trying for over a week and many hours on the phone talking with Adobe customer service regarding the Adobe CSXS InfrastructureCS6 upgrade for CS6 running on Mac, would you happen to know where the download link is for the Mac version?

                                                               

                                                              Regards, Ken

                                                              • 29. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                PECourtejoie CommunityMVP

                                                                Hello, Ken, someone posted a link on the comments of the linked blog post, and I replaced win by mac and zip by dmg, and was able to download it.

                                                                • 30. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                  Ken e-mail Community Member

                                                                  Thank you so much, that worked!

                                                                  Just saved me more hours on the phone with Adobe.

                                                                  I really appreciate your help.

                                                                  Best regards

                                                                  • 31. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                    landonepps

                                                                    Just curious, why are you all so mistrustful of Adobe? It's not as if they are installing spyware on your computer. You should always keep any software you use up to date, especially Acrobat/Reader because by not updating you expose yourself to vulnerabilities for malware, which you really do need to be worried about.

                                                                    • 32. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                      JJMack CommunityMVP

                                                                      There are so many bugs in CS6 I would like to know when CS6 updates are install which of the reported bug are being fixed. So far it look like CS6 CSXS Update 3.0.2 just removes the CS6 CSXS 3.0.1 update and installs CS6 CSXS 3.0.2 and fixes none of the reported bugs in CS6.

                                                                      [   12176] Mon Jul 02 13:43:28 2012  INFO

                                                                      Successfully installed 1 component:

                                                                      - Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul

                                                                      Total components repaired: 0

                                                                      Successfully removed 1 component:

                                                                      - Adobe CSXS Infrastructure CS6_3.0.1_AdobeCSXSInfrastructure3-mul

                                                                      >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

                                                                      Restarting your computer is recommended:

                                                                      In order to complete the installation, please restart the computer

                                                                      >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

                                                                       

                                                                      • 33. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                        Noel Carboni Community Member

                                                                        JJMack wrote:

                                                                         

                                                                        CSXS 3.0.2 ... fixes none of the reported bugs in CS6.

                                                                         

                                                                        With all due respect, you can't know that.  It fixes none of those you reported, perhaps.

                                                                         

                                                                        In the particular case of 3.0.1 (the original subject of THIS thread) Adobe finally did document that the fix was to make it possible for people with certain special characters in their Adobe ID to actually use the CS6 software.  I'm a bit miffed they didn't bother to document why 3.0.2 was released, though.  Edit:  I see SG has clarified that in the other thread.

                                                                         

                                                                        -Noel

                                                                        • 34. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                          Jonathan Ferman Adobe Employee

                                                                          Here is the release description for CSXS 3.0.2. If this did not appear along with the update please let me know.

                                                                           

                                                                          Thanks

                                                                           

                                                                          Jonathan

                                                                           

                                                                          "

                                                                          CSXS is the platform that delivers extensibility within Creative Suite products. This update, provides the following:

                                                                          1) Resolves an issue where certain characters contained in a user’s Adobe ID, caused a login failure (Mac & Win).

                                                                          2) Update to CS6ServiceManager that improves the performance of authenticating against the Adobe Identity Management Service (Mac & Win).”

                                                                          3) Resolves an issue in CS6ServiceManager with application signature validation, causing any Keychain access to fail the signature validation step. The result of which invalidates the "Always Allow" option so an alert will always be shown on attempting to access the Keychain (Mac).”

                                                                          • 35. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                            Noel Carboni Community Member

                                                                            Hi Jonathan,

                                                                             

                                                                            Thank you.  

                                                                            Jonathan Ferman wrote:

                                                                             

                                                                            If this did not appear along with the update please let me know.

                                                                             

                                                                            The dialog did not put up any substantive info.  This is all I saw.  Should I have pressed the [About] button?  I neglected to do so.

                                                                             

                                                                            CSXSInfrastructureUpdate.jpg

                                                                             

                                                                            -Noel

                                                                            • 36. Re: Adobe CSXS infrastructure CS6 3.0.1 Update
                                                                              Noel Carboni Community Member

                                                                              I installed a fresh copy of Ps CS6 on a VM to test, and answered my own question. 

                                                                               

                                                                              The [About] button just gives information about the Application Manager itself.

                                                                               

                                                                              0.png

                                                                               

                                                                              These are the descriptions of all the current updates:

                                                                               

                                                                              1.png

                                                                               

                                                                              2.png

                                                                               

                                                                              3.png

                                                                               

                                                                              -Noel