4 Replies Latest reply: Jul 7, 2012 2:57 PM by Pixella2 RSS

    Need help with installing part of CS6 Design and Web Premium

    Pixella2

      Hello all,

       

      On 3 July I purchased and attempted to install the digital version of  CS6 Design and Web Premium for Windows. ( I have  Windows 7 Professional).    Some of the programs didn't install,  and I've copied and pasted the error and warning messages below. The progams that didn't install are:  Flash,  Dreamweaver,  InDesign,  and Fireworks.

       

      Should I uninstall and reinstall the whole thing?  I've always purchased Creative Suite on disk before.  Is there a way to run the download in repair mode?

       

      Thanks,

      Pixella

       

      ______________________________________________

       

      Here's the Error Report:

       

      Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DS013, DW022 ...-------------------------------------- Summary -------------------------------------- - 0 fatal error(s),

       

      1 error(s), 7 warning(s)WARNING:

       

      DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 04:03:46.684000) already installed with incompatible version (2011-03-06 22:43:17.708000)WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------WARNING: DF012: File/Folder does not exist at C:\Users\Pixella\My  Documents\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------WARNING: DF012: File/Folder does not exist at C:\Users\Pixella\My  Documents\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)ERROR: DW050: The following payload errors were found during install:ERROR: DW050:  - AdobeHelp: Install failed-----------------

        • 1. Re: Need help with installing part of CS6 Design and Web Premium
          Lexogram Community Member

          I have similar symptoms when installing Dreamweaver CS6 on Mac OS 10.7.1:

           

           

          Exit Code: 6

          Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DW065 ...

           

           

          -------------------------------------- Summary --------------------------------------

          - 0 fatal error(s), 4 error(s), 1 warning(s)

           

           

          WARNING: DW065: Display requirements not met for {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0

          ----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------

          ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirarpAhfff/Assets1/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" to "/Applications/ThirdParty/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" (Seq 1746)

          ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1746)

           

           

          ERROR: DW050: The following payload errors were found during install:

          ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed

          ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure

          -------------------------------------------------------------------------------------

           

          I have tried installing both from a standard account and from an admin account. The same error occurs each time.

          • 2. Re: Need help with installing part of CS6 Design and Web Premium
            Manish-Sharma Adobe Employee

            @ Pixella2    I would be needing the complete Install logs , hence please place it on Pastebin.com and then put the link here.

             

             

            @Lexogram   First of all both the situations are different , even the OS's so I would suggest to create a new thread wherein we can help you.

                                  Also you can try installing in the Root user account , it may help.

            • 3. Re: Need help with installing part of CS6 Design and Web Premium
              Mylenium MVP

              Uninstall everything Adobe on your system, run the Creative Suite Cleaner Tool, try again.

               

              Mylenium

              • 4. Re: Need help with installing part of CS6 Design and Web Premium
                Pixella2 Community Member

                Thanks for your suggestions.  I'm still having problems with the download  version installing, so I am awaiting a disk.