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Can't install/uninstall Flash Player?

New Here ,
Jul 04, 2012 Jul 04, 2012

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Having some serious difficulty here with Flash. Firstly whenever I open a busy webpage that's running flash, my browser will immidiately crash (no rhyme intended)

I've been scouring the FAQ's as well as Google to find a solution and so far the majority of responses have been something along the lines of "uninstall it and then reinstall it". So I've tried doing that, only problem is that the install/uninstall manager also keeps crashing for me. So essentially I can't install, I can't uninstall.. and I can't currently view pages with copious amounts of flash (for more than a couple of seconds anyways) without it crashing.

Was really hoping somebody could help me, though I'm sure you'll need some information from me before you can give me an answer, so rather than filling up this whole discussion with information you may or may not need, but if you ask for some specific things I'll be sure to reply quickly

P.S sorry there is little to none formatting - not particuarly in the mood to make things look pretty at the moment

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Adobe Employee ,
Jul 04, 2012 Jul 04, 2012

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Jakes, please let us know your operating system and browser.

I assume Flash Player is installed in your machine. Please let us know the version that's installed in your machine by accessing the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Thanks,

Sunil

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New Here ,
Jul 05, 2012 Jul 05, 2012

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Hey Sunil,

I'm running Mac OS X Version 10.5.8. I'm currently using Firefox 12.0 but the same problem happens on Safari 5.0.6 as well.

Also, that link gives me a grey empty box (which indicates I don't have it installed right?)

Screenshot: http://img98.imageshack.us/img98/6374/picture3qw.png

Thanks for you reply.

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Adobe Employee ,
Jul 05, 2012 Jul 05, 2012

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Flash Player plug-in not enabled can also be a reason.

In Firefox, could you please check if Flash Player pug-in is enabled? Click Tools > Add-ons > Plugins.

Do you see Shockwave Flash?

Are you downloading Flash Player from the Adobe site? http://get.adobe.com/flashplayer/

Could you please do the following:

Right-click the downloaded file > Show Package Contents.

Go to the Content > Resource folder and double click the Adobe Flash Player.pkg file.

More details at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-mac.html#...

Thanks,

Sunil

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