0 Replies Latest reply: Jun 10, 2013 8:08 AM by SuhasYogin RSS

    FAQ: What information should I provide when asking a question on Flash Professional forums?

    SuhasYogin Adobe Employee

      When asking a question on the Flash Professional user-to-user forums, you can make it easier by proactively providing answers to the following questions:

      • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
      • Please give us more information about your Creative environment:
        • What version of Flash Professional are you using? And, if applicable, include the minor version number (e.g., Flash Professional CS5.5 with the 10.5.1 update).
        • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Also, see this page to quickly check if your OS is supported for the version of Flash Professional you are using.
        • Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
      • If you are getting error message(s), what is the full text of the error message(s)?
      • If you encountered a crash, please upload Flash Professional log files to any free file sharing sites and post a link. Depending on the OS you are using, you will find the crash logs at:
        • Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\
        • Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/
      • Did you encounter the issue in spite of recreating Flash Professional preferences?
      • What were you doing when the problem occurred?
      • Has this ever worked before?
      • What other software are you running on the system?
      • Also, do check the Flash Professional FAQs list and also do a quick Flash Professional Community Help search to see if your question has been addressed already.
      • Adding screenshots and FLAs to your discussions is highly useful and will help fetch an answer faster and easier.