1 2 Previous Next 72 Replies Latest reply on Jul 9, 2012 9:39 PM by jerrydf

    CS6 doesn't recognize the graphic processor of my NVidia G610 board.

    jerrydf Level 1

      PSCS6 shows the Clone tool transfer images so it is using Open Gl from my NVidia g610 graphics card but in "preferences" it shows no detected graphics processor in the performance window and therefore I cannot access the Hue wheel. How can I correct this?

        • 1. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
          Level 5

          jerrydf wrote:

           

          PSCS6 shows the Clone tool transfer images so it is using Open Gl from my NVidia g610 graphics card…

           

          I have no clue what you mean by that.

           

          Details of your machine, platform and exact OS and a screen shot or two would help us understand your issue.

          • 2. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
            Noel Carboni Level 7

            Actually, there are ways the Clone Tool can show the overlay without OpenGL.

             

            It sounds like your real problem is that your video card isn't being recognized as being able to provide GPU acceleration.

             

            Assuming you have a PC, not Mac, have you been to www.nvidia.com to see whether there is a display driver update that might correct the problem for you?

             

            -Noel

            • 3. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
              JJMack Most Valuable Participant

              What OS are you using for example Adobe CS6 does not support GPU on Windows XP systems.

              • 4. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                Level 7

                Reasons why the GPU might be disabled:  if you run an unsupported OS (XP), if you run a driver that says it can't support the GPU features needed, if your GPU can't really support the GPU features needed, if your driver returns errors when it shouldn't, or if your driver crashes in a call for the GPU.

                • 5. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                  JJMack Most Valuable Participant

                  Chris Cox wrote:

                   

                  Reasons why the GPU might be disabled:  if you run an unsupported OS (XP), if you run a driver that says it can't support the GPU features needed, if your GPU can't really support the GPU features needed, if your driver returns errors when it shouldn't, or if your driver crashes in a call for the GPU.

                  Chris you work for Adobe you should know CS6 supports XP however GPU processors are not support on XP systems some GPU features are supported  with non GPU code. http://www.adobe.com/products/photoshop/tech-specs.html

                   

                  System requirements

                   

                   

                  Windows

                  • Intel® Pentium® 4 or AMD Athlon® 64 processor
                  • Microsoft® Windows® XP* with Service Pack 3 or Windows 7 with Service Pack 1
                  • 1GB of RAM
                  • 1GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
                  • 1024x768 display (1280x800 recommended) with 16-bit color and 256MB (512MB recommended) of VRAM
                  • OpenGL 2.0–capable system
                  • DVD-ROM drive
                  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

                   

                  * Some GPU-enabled features are not supported on Windows XP.

                  • 6. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                    Level 5

                    JJMack,

                     

                    Chris Cox doesn't just "work for Adobe."  He's been writing Photoshop code for some 16 years.  I don't quite get the gist of your post.

                     

                    Are you disputing his statements or are you pointing to a different interpretation of your own? 

                    • 7. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                      jerrydf Level 1

                      PSC5 help file explains that the clone tool cursor will show the image segment being transfered if Open Gl is turned on in the Preferences>Performance window. In CS5, I have it turned on and the Performance window recognized my graphic processor correctly but it doesn't allow me to change the advanced setting to anything but Basic. The clone tool cursor does show the transfer image. CS6 doesn't recognize the graphics processor. Same computer for both running Windows XP.

                      • 8. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                        Level 5

                        jerrydf wrote:

                         

                        PSC5 help file explains…

                         

                         

                        Ah, thanks for clarifying.  I skipped CS5.

                        • 9. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                          R_Kelly Adobe Community Professional

                          Actually on my windows xp system with cs6 extended, the gpu (Use Graphics Processor under performance is not greyed out) is supported, just not some of the features such as 3d and lighting effects, but things such as scrubby zoom, brush previews and rotate view work with the use graphics processor checked.

                           

                          I guess xp is just able to use some basic features that require a gpu?

                          • 10. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                            jerrydf Level 1

                            What is your reference for your statement that CS6 doesn't support GPU on XP? On the same computer I can run CS5 and it recognizes and does GPU activity with my graphic processor.

                            • 11. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                              jerrydf Level 1

                              With CS5 shift, alt. right click in brush mode I get the Hue circle; in CS6 I only get the eyedropper. Same graphic board, same O.S.

                              • 12. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                jerrydf Level 1

                                I am using the latest NVida driver for my board.

                                 

                                Jerry

                                • 13. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                  R_Kelly Adobe Community Professional

                                  What nvida graphics card do you have?

                                  Did you update from the nvida web site and not through windows?

                                  Do you have cs6 extended or standard?

                                   

                                  I didn't see a G610 in their listings.

                                  • 14. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                    jerrydf Level 1

                                    I got to the NVidia site using Firefox in Windows XP. How else could I get

                                    there if not through Windows. I don't have a MAC. The NVidia site

                                    automatically found my board and downloaded the latest drivers for it which

                                    I then installed successfully. My board is the GT610

                                    http://www.evga.com/products/moreInfo.asp?pn=02G-P3-2617-KR&family=GeForce%20600%20Series% 20Family&sw=

                                    .

                                     

                                    Jerry

                                    • 16. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                      R_Kelly Adobe Community Professional

                                      What i meant about through windows, if for example you went to the device manager and clicked the update drivers button, but it sounds like you got the driver directly from nvidia.

                                      • 17. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                        R_Kelly Adobe Community Professional

                                        Sorry for asking a basic question, but did you restart windows after installing the driver?

                                         

                                        You might also try resetting the photoshop preferences:

                                         

                                        Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

                                         

                                         

                                        If still no joy, could you go to the help menu in photoshop cs6 and post the system info. Just be sure to delete the serial number listed in the system info before posting.

                                        • 18. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                          JJMack Most Valuable Participant

                                          station_two wrote:

                                           

                                          JJMack,

                                           

                                          Chris Cox doesn't just "work for Adobe."  He's been writing Photoshop code for some 16 years.  I don't quite get the gist of your post.

                                           

                                          Are you disputing his statements or are you pointing to a different interpretation of your own? 

                                          I'm just a little annoyed with Adobe and CS6 and the conflicting statements and noncommittal statements and lack of testing that being done by them. Check out the links: http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4-cs5.html and http://helpx.adobe.com/photoshop/kb/64-bit-os-benefits-limitations.html

                                          With all the money Adobe make with Photoshop one would think they would be committed to making it a good product and test it rather then writeing in excape clauses and pointing fingers at others.

                                           

                                          Photoshop versionOS versionMaximum amount of RAM that Photoshop can use
                                          CS4, CS5, 32 bitWindows 32 bit1.7 GB
                                          CS4, CS5, 32 bitWindows 64 bit3.2 GB
                                          CS4, CS5, 64 bit*Windows 64 bitAs much RAM as you can fit in your computer
                                          CS4, 32 bitMac OS3 GB
                                          CS5, 32 bitMac OS2.1 GB
                                          CS5, 64 bitMac OSAs much RAM as you can fit in your computer

                                          * 64-bit Photoshop is not officially supported on 64-bit Windows XP, but it should run.

                                           

                                           

                                           

                                           

                                          Mac OS


                                          Photoshop CS4 installs a 32-bit version only.


                                           

                                          Windows

                                           

                                          Note: 64-bit Photoshop CS4 was not thoroughly tested under Windows XP64. Although it is not supported, it should run.

                                           


                                          • 19. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                            PECourtejoie Adobe Community Professional

                                            Hello, it seems that the 600 series has not yet been tested by Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html#tested_cards that said, the 610 appears to be a rebranded 520, according to http://en.wikipedia.org/wiki/GeForce_600_Series#Products

                                             

                                            To know what version of the drivers are installed, check in Help>System info...

                                            • 20. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                              Noel Carboni Level 7

                                              PECourtejoie wrote:

                                               

                                              [in Photoshop choose] Help>System info...

                                               

                                              YES!  Please capture that information in its entirety and paste it into a reply here.

                                               

                                              -Noel

                                              • 21. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                jerrydf Level 1

                                                Yes. I had to. The drivers would only install properly in Safe mode.

                                                Jerry

                                                • 22. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                  jerrydf Level 1

                                                  I am running Windows XP sp3 in 32 bit. Works fine with CS5.

                                                   

                                                  Jerry

                                                  • 23. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                    jerrydf Level 1

                                                    For all who requested it, here is my system info from CS6 (sans serial #)

                                                     

                                                    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                                                    Operating System: Windows XP 32-bit

                                                    Version: 5.1 Service Pack 3

                                                    System architecture: Intel CPU Family:6, Model:7, Stepping:7 with MMX, SSE

                                                    Integer, SSE FP, SSE2, SSE3, SSE4.1

                                                    Physical processor count: 4

                                                    Processor speed: 3017 MHz

                                                    Built-in memory: 3583 MB

                                                    Free memory: 1611 MB

                                                    Memory available to Photoshop: 2619 MB

                                                    Memory used by Photoshop: 87 %

                                                    Image tile size: 128K

                                                    Image cache levels: 5

                                                    OpenGL Drawing: Disabled.

                                                    OpenGL Drawing Mode: Basic

                                                    OpenGL Allow Normal Mode: False.

                                                    OpenGL Allow Advanced Mode: False.

                                                    OpenGL Allow Old GPUs: Not Detected.

                                                    Video Card: Unknown Video Card Name.

                                                    Driver Version: Unknown Video Driver Version.

                                                    Video Card Driver: Unknown Video Card Driver.

                                                    Video Mode: Unknown Video Mode.

                                                    Video Card Caption: Unknown Video Card.

                                                    Video Card Memory: Unknown. MB

                                                    Serial number:

                                                    Application folder: M:\QS Backups\I\Photoshop CS6\Adobe Photoshop CS6\

                                                    Temporary file path: M:\systemp\

                                                    Photoshop scratch has async I/O enabled

                                                    Scratch volume(s):

                                                      M:\, 465.8G, 257.2G free

                                                      L:\, 349.2G, 311.3G free

                                                      J:\, 349.2G, 311.3G free

                                                      G:\, 349.2G, 311.3G free

                                                    Required Plug-ins folder: M:\QS Backups\I\Photoshop CS6\Adobe Photoshop

                                                    CS6\Required\

                                                    Primary Plug-ins folder: M:\QS Backups\I\Photoshop CS6\Adobe Photoshop

                                                    CS6\Plug-ins\

                                                    Additional Plug-ins folder: not set

                                                     

                                                    Installed components:

                                                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

                                                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0

                                                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                                       adobeowlcanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

                                                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642

                                                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661

                                                    66.145661

                                                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661

                                                    66.145661

                                                       adobe_caps.dll   Adobe CAPS   5,0,10,0

                                                       adobe_oobe_launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion:

                                                    1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

                                                       aflame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

                                                       aflamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

                                                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56

                                                       aif_core.dll   AIF   3.0   62.490293

                                                       aif_ocl.dll   AIF   3.0   62.490293

                                                       aif_ogl.dll   AIF   3.0   62.490293

                                                       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16

                                                    2012 18:00:00)   1.000000

                                                       amtservices.dll   AMTServices   3.0.0.64 (BuildVersion: 3.0; BuildDate:

                                                    Mon Jan 26 2010 21:49:00)   1.000000

                                                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                                       asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1

                                                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830

                                                    66.26830

                                                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                                       boost_date_time.dll   DVA Product   6.0.0

                                                       boost_signals.dll   DVA Product   6.0.0

                                                       boost_system.dll   DVA Product   6.0.0

                                                       boost_threads.dll   DVA Product   6.0.0

                                                       cg.dll   NVIDIA Cg Runtime   3.0.00007

                                                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                                                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                                       data_flow.dll   AIF   3.0   62.490293

                                                       dvaadameve.dll   DVA Product   5.0.0

                                                       dvaaudiodevice.dll   DVA Product   6.0.0

                                                       dvacore.dll   DVA Product   6.0.0

                                                       dvamarshal.dll   DVA Product   6.0.0

                                                       dvamediatypes.dll   DVA Product   6.0.0

                                                       dvaplayer.dll   DVA Product   6.0.0

                                                       dvatransport.dll   DVA Product   6.0.0

                                                       dvaui.dll   DVA Product   5.0.0

                                                       dvaunittesting.dll   DVA Product   6.0.0

                                                       dynamiclink.dll   DVA Product   6.0.0

                                                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082

                                                    66.490082

                                                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433

                                                    66.145433

                                                       filter_graph.dll   AIF   3.0   62.490293

                                                       hydra_filters.dll   AIF   3.0   62.490293

                                                       icucnv36.dll   International Components for Unicode

                                                    2009/06/17-13:21:03    Build gtlib_main.9896

                                                       icucnv40.dll   International Components for Unicode

                                                    2011/11/15-16:30:22    Build gtlib_3.0.16615

                                                       icudt36.dll   International Components for Unicode

                                                    2009/06/17-13:21:03    Build gtlib_main.9896

                                                       icudt40.dll   International Components for Unicode

                                                    2011/11/15-16:30:22    Build gtlib_3.0.16615

                                                       icudt42.dll   International Components for Unicode   4, 2, 0, 0

                                                       icuin42.dll   International Components for Unicode   4, 2, 0, 0

                                                       icuuc42.dll   International Components for Unicode   4, 2, 0, 0

                                                       image_compiler.dll   AIF   3.0   62.490293

                                                       image_flow.dll   AIF   3.0   62.490293

                                                       image_runtime.dll   AIF   3.0   62.490293

                                                       InterOp.EMRegSysLIB.dll   Die Assembly wurde aus der Typbibliothek

                                                    EMRegSysLib importiert.   1.0.0.0

                                                       InterOp.LibPPImageProcessor.dll   Assembly imported from type library

                                                    'LibPPImageProcessor'.   1.1.0.0

                                                       ippcore-7.0.dll   core. Intel(R) Integrated Performance Primitives. Core

                                                    Library.   7.0 build 205.85

                                                       ippi-7.0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image

                                                    Processing.   7.0 build 205.85

                                                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                       libeay32.dll   The OpenSSL Toolkit   0.9.8g

                                                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                                                       libiomp5md.dll   Intel(R) OMP Runtime Library   5.0

                                                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                                                    Fortran Compiler   10.0

                                                       LogSession.dll   LogSession   2.1.2.1640

                                                       mediacoreif.dll   DVA Product   6.0.0

                                                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                                                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                                                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                                                       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0

                                                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                                                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                                                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                                                       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4

                                                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                                                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                                                       onOneActivationToolbox.dll   onOneActivationToolbox   1.0.1

                                                       onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0

                                                       onOneWelcomeDialog.dll   Essentials   1.0.0.1

                                                       OnOneWidgets.dll    OnOneWidgets dll   2.5

                                                       ONProxySupport.dll   TODO:    1.0.0.1

                                                       pdfl50.dll   Adobe PDF Library   5.0.000   27.67722

                                                       pdfsettings.dll   Adobe PDFSettings   1.04

                                                       Photoshop.dll   Adobe Photoshop CS6   CS6

                                                       Plugin.dll   Adobe Photoshop CS6   CS6

                                                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)

                                                    3.0.0.383

                                                       PSArt.dll   Adobe Photoshop CS6   CS6

                                                       PSViews.dll   Adobe Photoshop CS6   CS6

                                                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082

                                                    66.490082

                                                       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System

                                                    5.50.4027.300

                                                       ssleay32.dll   The OpenSSL Toolkit   0.9.8g

                                                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010,

                                                    0406

                                                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0,

                                                    2010, 0406

                                                       TfFontMgr.dll   FontMgr   9.3.0.113

                                                       TfKernel.dll   Kernel   9.3.0.113

                                                       TFKGEOM.dll   Kernel Geom   9.3.0.113

                                                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

                                                       updaternotifications.dll   Adobe Updater Notifications Library

                                                    6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build

                                                    0.17112   0.17112

                                                       wu3d.dll   U3D Writer   9.3.0.113

                                                       zlib.dll   zlib   1.2.5

                                                     

                                                     

                                                    Jerry

                                                    • 24. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                      Noel Carboni Level 7

                                                      Just looking over the list of Installed Components you listed, I'm not sure but I think I see some software from an older version of Photoshop mixed in with the parts from CS6.  Have you copied files from a prior version of Photoshop into the Photoshop CS6 installation area? It's possible the things I see are just the files expected in an XP installation - I don't have Ps CS6 on XP.

                                                       

                                                      --

                                                       

                                                      The second thing I see is that Photoshop doesn't recognize your video card at all.  I'm not sure whether this is normal for an XP system.  I do know that a number of GPU features are not available on XP systems, including OpenGL operations.  That's spelled out here:

                                                       

                                                      http://www.adobe.com/products/photoshop/tech-specs.html

                                                       

                                                      Note the specific wording on that page:  * Some GPU-enabled features are not supported on Windows XP.

                                                       

                                                      What display driver do you have installed on your system, specifically?

                                                       

                                                       

                                                      -Noel

                                                      1 person found this helpful
                                                      • 25. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                        jerrydf Level 1

                                                        Yes, I copied over my external plugins from CS5 into CS6. First I saved a

                                                        copy of the CS6 plugin folder and then copied it back over the transferred

                                                        CS5 plugins so I would not end up overwriting the CS6 plugins with older

                                                        CS5 duplicate plugins.

                                                         

                                                        It is not normal for Windows XP to not recognize the video card. As I have

                                                        stated here multiple times, I can run CS5 on this O.S. and it recognizes my

                                                        video card and my open Gl functions work with it. CS6 doesns't recognize my

                                                        video card, does run the clone tool image transfer open gl function but not

                                                        the hue wheel open gl function.  Baffling.

                                                         

                                                         

                                                        Jerry

                                                        • 26. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                          jerrydf Level 1

                                                          I have stated I am running the latest NVidia drivers for my board. I do not

                                                          understand your question asking what display drivers specifically I am

                                                          running. How can I ascertain that for you in more detail?

                                                           

                                                          Jerry

                                                          • 27. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                            Noel Carboni Level 7

                                                            jerrydf wrote:

                                                             

                                                            Yes, I copied over my external plugins from CS5 into CS6. First I saved a

                                                            copy of the CS6 plugin folder and then copied it back over the transferred

                                                            CS5 plugins so I would not end up overwriting the CS6 plugins with older

                                                            CS5 duplicate plugins.

                                                             

                                                            You absolutely cannot do it that way.  It WILL cause problems.

                                                             

                                                            Clear all files out of your Photoshop CS6 Plug-ins subfolder, as it is normally empty.  See if that helps with the problems.

                                                             

                                                            Then, if you have plug-ins you can't install any other way, you need to isolate just those specific 3rd party plug-in files and copy them over.

                                                             

                                                            -Noel

                                                            • 28. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                              Noel Carboni Level 7

                                                              jerrydf wrote:

                                                               

                                                              I have stated I am running the latest NVidia drivers for my board. I do not

                                                              understand your question asking what display drivers specifically I am

                                                              running. How can I ascertain that for you in more detail?

                                                               

                                                              Jerry

                                                               

                                                              There are multiple places you can get display drivers, and the "latest" from each isn't necessarily the same.  I don't even recognize what a "G610" is - is it old or new?

                                                               

                                                              Beyond the problems with mixing up plug-ins, you appear to be having problems with your display driver.  Hence my question probing deeper.  Look in the Add/Remove Programs control panel dialog, that should give you an idea of what version you have.

                                                               

                                                              -Noel

                                                              • 29. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                jerrydf Level 1

                                                                Sorry to be contrary but I take issue with your statement that I

                                                                "absolutely cannot do that." I have used this procedure successfully when

                                                                transferring through the last five  versions of PSCS. A few plugins are not

                                                                amenable to the transfer and those I remove. Most work just fine. I do not

                                                                think my plugins are affecting PS's ability to read my video card. I have

                                                                all my plugins duplicated in both CS5 and CS6. Again, CS5 works fine with

                                                                my video card.

                                                                 

                                                                I would like to thank all of you that have been trying to help me.

                                                                Unfortunately, nothing has helped my problem. If you have any additional

                                                                ideas, I would gratefully welcome them.

                                                                 

                                                                Jerry

                                                                • 30. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                  jerrydf Level 1

                                                                  The video board is an NVidia GT610. It is new.

                                                                  The only display drivers referenced in my Add/Remove panel are the NVidia

                                                                  drivers. It came from the NVidia web site.

                                                                  Once more: they work fine with CS5.

                                                                   

                                                                  Jerry

                                                                  • 31. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                    Noel Carboni Level 7

                                                                    You're making the assumption that just because you got away with copying the Adobe-supplied software from older into newer versions in the past that the rules should be the same today.  They're not.  Hint:  You're not the first person to report problems here on the forum after having copied files like that.

                                                                     

                                                                    But hey, if you're not convinced you should wait until one of the Adobe people chimes in here to confirm what I'm saying, if they haven't already done so while I'm writing this.

                                                                     

                                                                    -Noel

                                                                    • 32. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                      jerrydf Level 1

                                                                      If I merely copied the older plugin folder on top of the newer plugin

                                                                      folder, I could see problems there. But because I first saved the plugin

                                                                      folder, copied the former plugin folder and then copied the saved folder

                                                                      back over it, I obviated overwriting new plugins with older ones which I

                                                                      believe is the primary problems others have had with this procedure. . I

                                                                      know Adobe does not condone this but empirically, it works for me.

                                                                       

                                                                       

                                                                      Jerry

                                                                      • 33. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                        Noel Carboni Level 7

                                                                        Be as stubborn as you want.  Just remember, you're the one with the problems, not the folks trying to help you.

                                                                         

                                                                        Ever hear the phrase "Past performance is no guarantee of future results"?

                                                                         

                                                                        Perhaps if I explain one of the reasons why the rules are now different you'll begin to see the errors in your logic.

                                                                         

                                                                        Note that the Plug-ins folder is initially empty in a Photoshop CS6 installation.  This is new, it always used to house the Photoshop plug-ins supplied by Adobe.  That the list of these didn't change much between versions saved your behind, because whenever you'd overwrite them with the new plug-ins that you squirreled away, most of them were overwritten.  Now the Adobe-supplied plug-ins are elsewhere (the Required folder), and Photoshop is enumerating both sets.  Are you starting to see why what you've done is utterly wrong?

                                                                         

                                                                        EVEN IF your having mixed several versions of Photoshop together, as confirmed by your System Info above, isn't the root cause of your GPU problems, you STILL need to fix what you did wrong.  I can't be any more clear than that.

                                                                         

                                                                        -Noel

                                                                        • 34. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                          jerrydf Level 1

                                                                          I am trying not to be resistant but, based on your latest reply, I think,

                                                                          perhaps, I did not explain clearly enough what I do. Let's say my earlier

                                                                          version of PS had a blur filter we can call version A. Now the latest

                                                                          installation installs version B. I save the plugin folder with version B. I

                                                                          install the earlier plugin folder with version A. Then I install the new

                                                                          saved folder overwriting the current one and the version is now back to

                                                                          version B as desired by Adobe. Doesn't that mitigate the plugin problem?

                                                                           

                                                                          Regardless, I think we both agree that it is highly doubtful that the

                                                                          possible plugins confusion affects PS seeing my video board and that is the

                                                                          problem I would like to solve.

                                                                           

                                                                          Thanks for your patience and persistence. I do learn albeit sometimes

                                                                          slowly.

                                                                           

                                                                           

                                                                          Jerry

                                                                          • 35. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                            Noel Carboni Level 7

                                                                            Jerry, please go read my prior response again carefully, to see why your statement ''Then I install the new saved folder overwriting the current one and the version is now back to version B as desired by Adobe.'' is wrong.

                                                                             

                                                                            But beyond that, what you have been doing has been wrong for all prior versions as well.  Why?  Because the list of plug-ins differs from version to version.

                                                                             

                                                                             

                                                                            -Noel

                                                                            • 36. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                              jerrydf Level 1

                                                                              I feel frustrated into trying to explain adequately why I feel my

                                                                              technique  does save (restore) the new plugin versions but lets pass on

                                                                              that subject.

                                                                               

                                                                              I am still trying to figure out how to get CS6 to recognize my video card

                                                                              the way CS5 does. Any ideas?

                                                                               

                                                                               

                                                                              Jerry

                                                                              • 37. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                                Noel Carboni Level 7

                                                                                You seem computer-savvy enough to squirrel away files in another place.  Any reason not to actually TRY what I suggested in post 27?  Just remove the entire contents of the Plug-ins folder, then start Photoshop.

                                                                                 

                                                                                -Noel

                                                                                • 38. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                                  PECourtejoie Adobe Community Professional

                                                                                  Jerry, with regards to plug-ins, you should reinstall them, to make sure that they are installed with their required support files.

                                                                                  See: http://forums.adobe.com/message/4221311#4221311

                                                                                   

                                                                                  The FAQ recommends to not drag them over, and I would never, ever drag the adobe plug-ins from one version to the other, even if you overwrite them with the new ones(some might not have a corresponding new version, and be incompatible, or cause problems) when it might be ok to do with compatible third party ones.

                                                                                   

                                                                                  I'd like to hear from other XP users, to hear if their videocard is not listed (maybe isn't it possible to "sniff" it, hence reducing the possible functions in Photoshop.)

                                                                                   

                                                                                  Any reason why you stick with XP 32 bits? 7 64bits would "unlock" many functions, and let you use all your RAM, or more if you can install it.

                                                                                   

                                                                                  Also, I see you use a non-standard install path. You have many mixed parameters that complicate the troubleshooting.

                                                                                  (brand new videocard and software on a 10 years old OS, non-standard install path, and possible incompatible plug-ins.)

                                                                                   

                                                                                  I'd second Noel's plea to help us help you by removing one of the parameters of this difficult equation.

                                                                                  • 39. Re: CS6 doesn't recognize the graphic processor of my NVidia G610 board.
                                                                                    jerrydf Level 1

                                                                                    Noel,

                                                                                     

                                                                                    I renamed my plug-ins folder so it was invisible to PS's startup. Then PS

                                                                                    only showed the native filters (from /required/plugins folder).  I then

                                                                                    tested it and the problem is unabated.

                                                                                     

                                                                                    It is not a major handicap for me to use PS as it. I will wait until PSCS

                                                                                    6.1 becomes available and will try that. I don't want to waste your time

                                                                                    anymore. Again, my gratitude for your help.

                                                                                     

                                                                                     

                                                                                    Jerry

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