7 Replies Latest reply: Jul 9, 2012 12:06 AM by Manish-Sharma RSS

    Acrobat will not open any documents, HELP! Thank you!

    Gigi C

      Adobe Acrobat will not open any documents, it tells me it is a trial, I click on license product and get a thank you for your Adobe Cloud subscription... but then when I try to open a pdf I get the same message it just keeps looping from trial will run out in 7 days to trial will run out in 13 days and I can never open a pdf. I am going to try and uninstall and reinstall. For most of us, not being able to open a pdf is comparable to not being able to work. This is totally UNacceptable. Clients and bosses are counting on my being able to do my job, I can't say to them, "Oh well the dog "Adobe" ate my homework." PLEASE fix this Adobe! Thank you.

       

      Here is a screen shot of the messages...

       

      AcrobatErrorCloudMessageIntalled.jpg

       

      I  uninstalled, rebooted, reinstalled from Adobe Application Manager, thought all was great when it asked for my user name and password, then when I clicked Launch... same issue. FRUSTRATING! Any one have a fix? I even created a pdf using InDesign, made sure I had View PDF after exporting checked and still got that awful Trial box. The pdf did show up in my documents, but I can not open it.

       

      Any help would be greatly appreciated. Thank you!