2 Replies Latest reply on Jul 9, 2012 8:29 AM by Ann Bens

Adobe Encore CS6 not adding MXF files

harebrainedfilms Jul 9, 2012 7:10 AM

OK ill try to explain this. Ive upgraded from cs 5.5 to cs6. I thought id have a play with Encore. I opened up a new project and went to import an MXF file but i keep getting this message.

'The Software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem'

Ok but if i use dynamic link from Premiere the files work fine and dandy. Also if i open up an old prject that contains MXF files they load but in the monitor menu i just get the red adobe 'media offline' screen.

any ideas people?

1. Re: Adobe Encore CS6 not adding MXF files

John T Smith Jul 9, 2012 7:51 AM (in response to harebrainedfilms)

I don't use that type of file, but does it match the parameters listed in http://forums.adobe.com/thread/622722
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2. Re: Adobe Encore CS6 not adding MXF files

Ann Bens Jul 9, 2012 8:29 AM (in response to harebrainedfilms)

Encore does not support this file type, however when using DL it should show online files.
Trash your Media Cash in Encore and Premiere.
See if that will work.
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