16 Replies Latest reply: Jul 11, 2012 2:52 PM by bmw1978

download problem

bmw1978 Jul 4, 2012 3:09 PM

I just downloaded Adobe 10.1.3. After the download finished a window came up with something about making sure I had something, don't remember now, and I tried to locate that window again without success. After the download finished, I tried to launch the program and nothing happened. What do I need to do?

1. Re: download problem

Jeff A Wright Jul 4, 2012 4:24 PM (in response to bmw1978)

Is this for the update to Adobe Acrobat or which application were you updating? Also which operating system are you using?
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2. Re: download problem

bmw1978 Jul 4, 2012 4:45 PM (in response to Jeff A Wright)

I had Adobe 5! Can you believe that? I don't know why I never got updates, but it quit working on me. So I went to the site and downloaded 10.1.3. I am using Windows XP.
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3. Re: download problem

pwillener Jul 4, 2012 7:30 PM (in response to bmw1978)
You keep saying "Adobe", but what program?
Adobe Acrobat?
Adobe Reader? (Or, in version 5, Acrobat Reader?)
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4. Re: download problem

bmw1978 Jul 4, 2012 7:42 PM (in response to pwillener)

Adobe Acrobat 5.
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5. Re: download problem

Jeff A Wright Jul 5, 2012 8:27 AM (in response to bmw1978)

Did you purchase Adobe Acrobat or are you trying to install Adobe Reader 10? Do you receive any specific error messages when trying to install?
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6. Re: download problem

bmw1978 Jul 7, 2012 4:23 PM (in response to Jeff A Wright)

I didn't purchase Adobe Acrobat, it was on the machine when it was given to me. I tried to install Adobe 10 (don't know if it was reader, thought it was just an update of Acrobat) I don't remember any errors, just couldn't get it to "launch". When I download a PDF Adobe with open, and then I get an error message that says something to the affect that Adobe can't open this file, that something is missing. So I thought I needed an update. I used to be able to open PDF's, but all of the sudden it quit.

I hope this is enough info to help. Is there another program I can use for PDF's?

Belle
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7. Re: download problem

MichaelKazlow Jul 7, 2012 8:17 PM (in response to bmw1978)

Use the Acrobat/Reader cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

Then re-install Reader.
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8. Re: download problem

bmw1978 Jul 7, 2012 8:24 PM (in response to MichaelKazlow)

I tried to download this cleaner, but it won't save and open. What is going on?

This is crazy?

Belle
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9. Re: download problem

pwillener Jul 7, 2012 10:35 PM (in response to bmw1978)

bmw1978 wrote:

it won't save and open.
Sorry, I don't understand this; what exactly happens when you try to download it - do you get an error message?
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10. Re: download problem

bmw1978 Jul 8, 2012 3:05 PM (in response to pwillener)

For the cleaner I went to the link, hit download it showed that it did download. But when I tried to find it to open it I couldn't. Before that I tried to open it from the download window and it wouldn't open.

Do I need to completely uninstall Adobe Acrobat and download Adobe 10.1.3 to start all over again. I really need to get somethings in PDF form and can't.

Thanks, Belle
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11. Re: download problem

pwillener Jul 9, 2012 1:15 AM (in response to bmw1978)

Most browsers automatically download files into the Downloads folder under 'My Documents'; isn't it in there?
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12. Re: download problem

bmw1978 Jul 9, 2012 5:27 PM (in response to pwillener)

I just looked again and no it isn't in there.

Belle
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13. Re: download problem

Jeff A Wright Jul 10, 2012 9:14 AM (in response to bmw1978)

If you download other files are you able to locate them successfully? What if you try a different web browser? You may also want to try going to Start>Control Panels and select Add/Remove Programs. From there you can select to uninstall/remove Adobe Reader/Adobe Acrobat from there.

It still is not clear from this thread though if you are attempting to utilize Adobe Reader or Adobe Acrobat? You mentioned having Adobe Acrobat 5 but then discuss the 10.1.3 update. What do you have listed exactly in Add/Remove Programs?
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14. Re: download problem

bmw1978 Jul 11, 2012 1:36 PM (in response to Jeff A Wright)

I have mentioned several times that it is Adobe Acrobat. Is 10.1.3 Adobe Acrobat?

I went to add/remove programs and can't find Adobe there at all? I don't understand why if it isn't there, does it pop up when I download a PDF only to not be able to access it? This is all so confusing.

Belle
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15. Re: download problem

Jeff A Wright Jul 11, 2012 2:30 PM (in response to bmw1978)

bmw1978 I have moved this discussion to the Acrobat Installation & Update Issues forum. Is it possible that you have used a registry cleaner and/or a system optimizer which could have removed the entry from your Add/Remove Programs Control Panel?
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16. Re: download problem

bmw1978 Jul 11, 2012 2:52 PM (in response to Jeff A Wright)

Ok, thank you, maybe someone will know what to do.

I appreciate you help.

bmw1978
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