4 Replies Latest reply: Dec 20, 2012 8:17 PM by uhanepono RSS

    Issue with HDR Pro in CS6

    YahorShumski Community Member

      Good afternoon,

       

      I noticed a very disappointing bug of HDR Pro. Everytime I switch from photoshop to another application while HDR Pro's open, I lose possibility to apply and modify options of HDR merging. The sliders and buttons are simply grey, not active. Any way to fix it?

       

      I am on PC, Windows 7 Pro

        • 1. Re: Issue with HDR Pro in CS6
          R_Kelly Community Member

          How are you switching applications?

           

          Does the way you switch them make a difference?

          For example using win logo+Tab versus clicking on the taskbar.

           

          Does it happen in both the 64 and 32 bit versions of photoshop cs6?

          • 2. Re: Issue with HDR Pro in CS6
            YahorShumski Community Member

            For some reason the issue disappeared itself. I had some more problems with photoshop and maybe the cause was the files permission options in Windows 7. I made some permission changes for Program Files folder and, who knows, maybe that was the solution.

            • 3. Re: Issue with HDR Pro in CS6
              BKKDon Community Member

              I had the same issue (see http://forums.adobe.com/message/4543672#4543672 ) but I had to optimize the performance as explained in http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4-cs5.html because it kept happening over and over again if I switched out before completing the HDR merge.

               

              What I did was maxed out on fixed virtual memory (Windows) and in the Performance Preferences made sure that Photoshop had access to 70% of available RAM and set the cache level to 6 and the cache tile size to 1024K.

               

              This seemed to help as typically I am merging files from a 5d Mark II (up to 9) as they are large (up to 102mb).

               

              But I am not sure if it doesn't indicate some sort of memory leakage.

              • 4. Re: Issue with HDR Pro in CS6
                uhanepono Community Member

                Hi and thanks for the things to try. I did as you suggested and changed performance to suit. I still have the situation where PS6 will open and process the files but thne it will either simply not open HDR pro or it will open the pluin but show hidious results. I am not using raw files but bracketed JPGs from a canon T4i timelapse session. Any ideas what to try next?? Do I have to resort to 3rd party apps? thanks, U

                BKKDon wrote:

                 

                I had the same issue (see http://forums.adobe.com/message/4543672#4543672 ) but I had to optimize the performance as explained in http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4 -cs5.html because it kept happening over and over again if I switched out before completing the HDR merge.

                 

                What I did was maxed out on fixed virtual memory (Windows) and in the Performance Preferences made sure that Photoshop had access to 70% of available RAM and set the cache level to 6 and the cache tile size to 1024K.

                 

                This seemed to help as typically I am merging files from a 5d Mark II (up to 9) as they are large (up to 102mb).

                 

                But I am not sure if it doesn't indicate some sort of memory leakage.