There was a time when Adobe's help documents, in actual book form, were the envy of the industry. As much effort, perhaps more was put into the documentation as was put into the development of the applications. Sadly, this is no more. The documentation is shoddy, lacking and utterly useless in how it's delivered (that is of course when it actually works). With the changes, improvements and added features to many of the suite applications, documentation is more important, not less. It appears though that Adobe have collectively decided that good solid documentation isn't worth their while, and unnecessary given their market domination. I guess having little or no competitive threat means they can afford to be lazy in some regards.
I concur. The new "help" mechanism in CS6 is beyond useless and, best I can tell, doesn't work. Updates don't happen, offline access doesn't work, and the documentation (when you can actually retrieve it) is of little or no help. Google usually gets me a better answer.
Your brilliance in so many things is just blinding.
Why have you gone all Apple on us and tried to tell us how to use help?
Couldn't you just offer, on each application, a choice of:
>> Online Help
>> Offline Help
The latter would open a PDF in a known location.
Your current plan is that I will have to shut off the online access (choosing "offline only") and maybe restart the application.
Just to get help?
My Help Manager has no trouble downloading PDF Help for local viewing but when I try to access it from an application's help menu nothing opens. No trouble code; no nothing. I have been reading about this issue for months and have tried all solutions offered in these forums to resolve it untill I stumbled on this solution recently that worked for me. Here is what finally gave me a "partial solution" I hope this helps others. My problem as it turns out was with Adobe Acrobat Pro in the CS6 suite. There is a glitch in the application that makes it shut off 30 days after installation as if it were a trial software. The solution offered in Adobe forums is to deactivate and reactivate the software and then update the CS6 Application Manager. After this Acrobat Pro will function normally and the locally downloaded PDFs began to open from the help menus in the various CS6 programs. Apparently the Help Manager uses this as the default PDF viewer. However I still dont seem to be able to access the HTML help that Adobe Help Manager has downloaded. As a licensed and registered user of Adobe products I agree with others here that this issue is unacceptable to make customers spend untold hours researching "fixes" for their sofware after spending the big bucks for this suite.
What I did was bypass that functionality completely. Since I'm not an apple computer user I'm not sure how this is faciliated in osx but it does work great on Win7 and Win8.
Although, Adobe's documentation is not nearly as well done as the past, the PDFs are still worth having. So download them and create a library inside my documents for Adobe Help. Once they're all saved and sitting in that folder, just drag the folder from Window's Explorer to the task bar. This automatically pins this library to your taskbar. So rather than clicking on help in any Adobe application, just bring up the taskbar, click on the Adobe Help Folder and launch the PDF you want to look at.
You can always turn on the Preview Pane and read the PDFs inside Explorer. But of course, the search feature doesn't work that way..
Simple and easy and not dependent on some poorly designed and implemented help solution that always updating only to show you nothing..
Thanks Phoenix_7 and Floatingrock, both are better ways to do it.