Are you by chance trying to update the Acrobat.com Desktop Application? It's an Adobe AIR app we released a few years back.
If so, we recommend that you actually uninstall that application and access Acrobat.com by logging in here: http://acrobat.com/signin.html
We no longer support the Acrobat.com Desktop Application.
Please let me know if you have any questions.
I get this error, and it's while I'm updating Tweetdeck. The failure is in the Adobe Air install, I do not have Acrobat.
A search through the Internet shows hundreds of people having this issue with all kinds of software using Air.
Is there a solution (other than my never updating Air again)?
If you're getting this error w/ Tweetdeck, it likely means that the update Tweetdeck is trying to install is incompatible with the AIR runtime you have installed. I'd suggest uninstalling Adobe AIR, then reinstalling from here: http://get.adobe.com/air/ Once you've reinstalled AIR, try launching Tweetdeck again to update.
I've got the latest version of Tweetdeck running w/ the latest version of AIR on both my Mac (10.6.8) and Windows (Win7) machines without issue.
Hope this helps!
Thank you. Downloading it and installing it directly from that URL eliminated the current issue. :-)
I followed your instructions to uninstall and reinstall Adobe AIR from the link you provided. I still get the same response when trying to update Adobe Acrobat. Error #16820. I am running Windows XP. Thanks.