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After publishling, my baggage .xlsx file links open in Winzip rather then Excel 2010

New Here ,
Jul 12, 2012 Jul 12, 2012

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I'm running Robohelp 9, published on a Robohelp 8 server, after publishling, my baggage .xlsx file links open in Winzip rather then Excel 2010 (the .zip folder does not hold the appropriate file)

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Community Expert ,
Jul 12, 2012 Jul 12, 2012

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Where are you opening them from? It almost sounds as if the file association for Excel files has gotten messed up on the terminal where you are opening the .xlsx file.

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New Here ,
Jul 12, 2012 Jul 12, 2012

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Internet Explorer 8

This occurs for anyone trying to open the documents (they all use Internet Explorer 8 on Windows 7 devices)

I checked the files associations, they look fine.

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LEGEND ,
Jul 12, 2012 Jul 12, 2012

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What happens if you save the file as a .XLS extension? The problem here maybe related to the file being MS Office 2010 inside a RH9 client publishing to RHS8. RHS8 has been out a number of years - certainly before MS Office 2010.

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New Here ,
Jul 12, 2012 Jul 12, 2012

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If i click the link, save it as a .xlsx file, then open, it opens fine...

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Adobe Employee ,
Jul 12, 2012 Jul 12, 2012

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Hi,

Have you tried this on any other machine?

Thanks

Thanks,
Priyank Shrivastava

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New Here ,
Oct 01, 2012 Oct 01, 2012

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Did you get this fixed?  I have the same issue.  When testing inside RoboHelp everything is fine, the file is an xlsx and the link is connected to it.  When we publish the xlsx extension gets dropped and replaced with a .zip.. the file isnt being zipped, it is simply being renamed, as is the link to it.

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LEGEND ,
Oct 01, 2012 Oct 01, 2012

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Hi there

For starters, I'd strongly suggest each of you file a Bug Report. (link to that is in my sig)

As for the rename, I'm unsure why it would be doing that but I DO understand that the Microsoft file extensions ending in x are sort of "Zipped" versions.

Cheers... Rick

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Community Expert ,
Oct 02, 2012 Oct 02, 2012

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Try publishing to a local folder first.

I just set up a link to an xslx file and published to a local folder. The file opened in Excel as it should and the file extension was left untouched. I have never seen Rh change any file extension during publishing so if the same test works for you, I'm thinking you need to check with your IT people as to why publishing to the server is different.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Oct 02, 2012 Oct 02, 2012

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LATEST

Please see the thread at http://forums.adobe.com/message/4740458#4740458

This thread will be locked to avoid duplication.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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