36 Replies Latest reply: Feb 17, 2015 9:57 PM by abaddons48959500 RSS

    Bridge's parent application is not active

    Synchronization Community Member

      Hi,

       

      I've suddenly come across a problem with Adobe Bridge where it isn't allowing me to open .CR2 files into Camera Raw. When I right click on an image in Bridge, an error message pops up:

       

      "Bridge's parent application is not active. Bridge requires that a qualifying product has been launched at least once to enable this feature."

       

      Originally, I opened Photoshop CS6, then File > Browse in Bridge. I've have opened ACR hundreds of times on this computer so I don't understand why it wants me to open it to be able to use it. I've opened a RAW file from Windows explorer, but when going back to Bridge, the same error occurs.

       

      Does anyone know what the problem is here and how to fix it?

       

      Running Windows 7, Photoshop CS6 64-bit, ACR 7.1, Bridge CS6 64-bit.

       

      Thank you!

        • 1. Re: Bridge's parent application is not active
          Curt Y Community Member

          If it worked before I would reset preferences.  Hold down Ctrl key and start bridge.  Should get a reset window.

          • 2. Re: Bridge's parent application is not active
            Synchronization Community Member

            Thank you for your reply. I've reset the preferences and purge entire thumbnail cache and the error still occurs.

            • 3. Re: Bridge's parent application is not active
              coatesy69 Community Member

              Hi

               

              I've got the same problem. I updated to CS6 2 days ago and everything was fine until now.

              If I double click a Raw file inside Bridge, it opens within Camera Raw.

              It won't open a JPG the same way. I get the same error, "Bridge's parent application is not active. Bridge requires that a qualifying product has been launched at least once to enable this feature."  

               

              The only way I've found to open a JPG' in Camera Raw  which is a pain,

              is to go into Photoshop,

              File,

              Open As,

              navigate to the image you want to open in Camera Raw,

              expand the lower drop down list,

              select Camera Raw,

              then Open.

              The jpg will now open inside Camera Raw.

              If anyone has a quicker way then I'd appreciate it

               

              Graham

              • 4. Re: Bridge's parent application is not active
                Curt Y Community Member

                coatesy69,

                 

                In edit/camera raw preferences do you have jpeg set to automatically open with settings?

                • 5. Re: Bridge's parent application is not active
                  Curt Y Community Member

                  Synchronization wrote:

                   

                  . I've have opened ACR hundreds of times on this computer so I don't understand why it wants me to open it to be able to use it. I've opened a RAW file from Windows explorer, but when going back to Bridge, the same error occurs.

                   

                  You need to think back to what has changed since it worked in ACR.  Did you add any software, hardware, major update in anti-virus, driver, change file loaction in Adobe, etc.

                  • 6. Re: Bridge's parent application is not active
                    coatesy69 Community Member

                    Hi

                    Yes I do have those checked

                    I can edit Camera Raw preferences from inside Photoshop but if I click on Camera raw preferences inside Bridge I get the same message

                    • 7. Re: Bridge's parent application is not active
                      Curt Y Community Member

                      You problem is long standing.  There is no one answer as it is something on your computer causing the problem.  It is looking for another program to launce Bridge.   Have you had any Adobe trials that have not been unistalled? 

                      • 8. Re: Bridge's parent application is not active
                        coatesy69 Community Member

                        Hi

                         

                        I Have sorted it out.

                         

                        It was what you said about a trial. I subscribed to Photoshop on a yearly basis and activated it online. Then for no reason a trial box kept popping up.

                         

                        I phoned Adobe who managed to get it sorted. Now I can open Jpegs in Camera Raw through Bridge.

                         

                        Thanks for your help

                         

                        Graham  

                        • 9. Re: Bridge's parent application is not active
                          frodoboy Community Member

                          If anyone else is still having this problem, I've found a simple solution. Go to the Bridge folder in Program Files. Rename AMTLib.dll to AMTLib.dlx. COPY (I mean copy, don't move) the atmlib.dll file from the Photoshop folder in Program Files to the Bridge folder. Restart Bridge. Problem should be solved!

                          • 10. Re: Bridge's parent application is not active
                            Tim Repp Community Member

                            Didn't work at all. I simply cannot start Bridge at all. Is there anyplace I can take my computer to have someone fix this?

                            • 11. Re: Bridge's parent application is not active
                              Curt Y Community Member

                              Tim Repp wrote:

                               

                              Didn't work at all. I simply cannot start Bridge at all. Is there anyplace I can take my computer to have someone fix this?

                              What OS?  Several users with Mountain Lion OS have found CS2 and possibly CS3 caused Bridge from opening.

                              • 12. Re: Bridge's parent application is not active
                                Synchronization Community Member

                                This is the method that I found on YouTube which worked for me. Scroll down to the comments section of the video and there's plenty of people who found that this "solution" didn't work for them.

                                 

                                There must be a way around this problem!

                                • 13. Re: Bridge's parent application is not active
                                  Tim Repp Community Member

                                  I finally got it to launch via instructions from another web page. In my case, I am running Win 7 Professional 64-bit and previously loaded Photoshop and Bridge versions CS2 (along with Illustrator and InDesign CS2), which might have been part of the problem. The solution for me was to create an empty "Bridge CS2" folder in the C:\Users\[your user name]\AppData\Roaming\Adobe\. Worked like a charm.

                                  • 14. Re: Bridge's parent application is not active
                                    MontyPython Community Member

                                    Tim Repp wrote:

                                     

                                    I finally got it to launch via instructions from another web page. In my case, I am running Win 7 Professional 64-bit and previously loaded Photoshop and Bridge versions CS2 (along with Illustrator and InDesign CS2), which might have been part of the problem. The solution for me was to create an empty "Bridge CS2" folder in the C:\Users\[your user name]\AppData\Roaming\Adobe\. Worked like a charm.

                                    Did not work!

                                    • 15. Re: Bridge's parent application is not active
                                      iAmStellan Community Member

                                      I did read about a solution that worked for people who had used a crack

                                      where you change the amtlib.framework folder for every CS6 application.

                                      So this only applies if this is what you've done.

                                       

                                      If you did the same for Bridge and replaced its amtlib.framework folder,

                                      go back and put back the original files and it should work fine.

                                      • 16. Re: Bridge's parent application is not active
                                        ultra2442 Community Member

                                        Don't go fooling around with the Amtlib.dll files. Just go to Photoshop/File....... Open As..... Scroll down to the image you require and choose the box with Open As Camera Raw. This works so you don't have to try and solve a problem that has no solution that I can see, apart from reinstalling. This method is easy and takes very little time.

                                         

                                        This problem only came to my system after updating Photoshop.

                                        • 17. Re: Bridge's parent application is not active
                                          frodoboy Community Member

                                          Interesting that you would say that. I did the "fix" and have never had any

                                          problems and I don't have to do an "open as" as you suggested. The Amtlib

                                          dll fix has permanently solved the problem even with updates. It just got

                                          corrupted somehow with an earlier update.

                                          • 18. Re: Bridge's parent application is not active
                                            jamvan08 Community Member

                                            I found this answer while listening to lynda.com Advanced Adobe Photoshop Class Camera Raw Chapter.

                                            The answer is simple.

                                            Open Bridge

                                            edit

                                            preferences

                                            under behavior section in middle of options click double click edits Camera Raw settings in Bridge.

                                            click ok

                                            It must be a double click on the pictures in bridge to open pictures in camera raw.

                                            I just tried a single click and the same error message came up.

                                             

                                            The results of this modification mean in english that bridge will no longer care about it's parent Photoshop being opened or not.


                                            Hope this helps.

                                             

                                            James

                                            • 19. Re: Bridge's parent application is not active
                                              c-tips Community Member

                                              That's not the answer to this problem James.

                                               

                                              This bug started this morning on my Mac (10.7.5) and it's driving me nuts. I've guessed it's something to do with my Creative Cloud subscription. There was a payment error that cancelled my subscription (since fixed) and now, despite renewing the sub and reinstalling after using the uninstallers and Clean Up, and updating, I have to sign in through a dialogue screen whenever I open CS6 apps to confirm I'm actually legit. Then, in Bridge, I get the dreaded "Camera Raw blah blah blah" message when trying to open files in ACR by pressing 'cmd-R' or going to File > Open in Camera Raw. If I double click a CR2 or RAW file it opens up fine. If I try to open the same CR2 or RAW, or a jpeg or tiff using 'cmd-R', it won't.

                                               

                                              If anyone feels like answering with "set prefs to automatically open all jpegs and tiffs with ACR. Hey presto!" or "use minibridge" or some other workaround then please do not waste your time. I don't want it to automatically open all jpegs etc with ACR, just occasionally, when I tell it to. Similarly, I don't want to use mini bridge in PS. What I want is for Bridge to do exactly what it has always done previously before this morning. I don't think that's too much to ask of Adobe but I notice this problem has been going on since 2008 with various versions of CS and no explanation or fix. Disappointing.

                                              • 20. Re: Bridge's parent application is not active
                                                Curt Y Community Member

                                                What seems to work with fixing "Adobe Bridge Parent Application Not Active" is to go in and uninstall any expired Adobe Trials. 

                                                 

                                                I think you are correct to assume it is related with the foul up of the Cloud subscription.  Do you have an unused version that is now considered a "trial"?

                                                • 21. Re: Bridge's parent application is not active
                                                  Omke Oudeman Community Member

                                                  Then, in Bridge, I get the dreaded "Camera Raw blah blah blah" message when trying to open files in ACR by pressing 'cmd-R' or going to File > Open in Camera Raw.

                                                   

                                                   

                                                  This seems related to an old thread and I'm using email to read and write to the forum. Can you clarify a bit more about the blahblah?

                                                   

                                                  You stated that it happened suddenly this morning and also mention a subscription trouble with the creative cloud. Did you use Bridge after the trouble was solved and it worked but stopped this morning or was it directly after you reinstalled everything?

                                                   

                                                  Did you already try the obvious restart Bridge holding down option key and choose reset preferences? The Clean tool is not deleting everything Adobe has installed before.

                                                   

                                                  And double check on the updates, the application manager sometimes has a mind of its own, especially when having multiple language versions installed, it only updates the language version set in preferences.

                                                   

                                                  And check PS the About Menu

                                                   

                                                  for about PS it should say 13.1.2 x64

                                                   

                                                  and about plug in / camera raw it should say 7.3.0.71.

                                                   

                                                  And in Bridge About Bridge it should say 5.0.2.4

                                                   

                                                  Can you confirm this and can you also report what other applications you have installed from the creative cloud.

                                                   

                                                  And since I changed to OSX 10.8 I can't check myself, is 10.7.5 the latest update?

                                                  • 22. Re: Bridge's parent application is not active
                                                    jpipersimmons Community Member

                                                    The partial solution is in Photoshop (not Bridge). Try Edit>Preferences>Camera Raw and change the JPEG and TIFF Handling choices to "Automatically open all supported JPEGs" (or TIFFs in its box.) The from the box selection is "Automatically open JPEGs with settings"

                                                    After making the change when I double clicked the image in Bridge it opened both Photoshop and Camera Raw. I still get the "Bridge's parent appilication is not active." When I use the File menu or the Ctrl R shortcut.

                                                    • 23. Re: Bridge's parent application is not active
                                                      captainskyler1969! Community Member

                                                      Wow! Finally! An answer that worked! Figures it would be the very last one. Thank you Jpipersimmons for posting it! I bow to thee.

                                                       

                                                      I literally tried every recommendation suggested in this forum room to fix my problem and not one of them worked for me. I was dealing with a Bridge that would not allow me to access Camera Raw by d/c on an image. So now when I d/c on an image it opens in both Photoshop and Camera Raw.

                                                       

                                                      I do not want to want underscrore the suggestions that other memebers made because they seemed to have worked for some people. But I did notice that members were not strictly addressing Photoshop/Bridge CS6 and so perhaps your recommendations only will work for that version. I do not remember if the option you suggest changing is the same in earlier versions of Photoshop. I would say to other members, take a moment to look and see if their Photoshop version (if earlier than CS6) has this option. Thanks again!

                                                      • 24. Re: Bridge's parent application is not active
                                                        pignanny1 Community Member

                                                        For those of you who are still experiencing the issue where you cannont open a jpg within bridge when you right click on and select open in camera raw. There are a few very important things to understand.

                                                        1) You very probably have a both a 32 AND 64 bit version of photoshop installed on your computer and most of you are using the 64 bit version.

                                                        2) That said Bridge is a 32 bit application. What you need to do to correct the problem is make sure the AMTLIB.DLL file is the same for both Bridge and the 32 bit version of Photoshop. Backup your existing files if you are nervous.

                                                        3) Once the AMTLIB.DLL is the same in both applications, start the 32 bit version of photoshop FIRST (very important). After you have started photoshop then start bridge.

                                                        4) From there right click on a jpg file and open it in camera raw. This will work.

                                                        5) Once you have done that close both applications. The 32 bit version of photoshop is the parent (or qualifying) application that bridge requiires.

                                                        6) Re-open bridge and open a file in camera raw. When you are ready to open that picture in photoshop from camera raw it should open whatever your default version of photoshop is, either the 64 bit or 32 bit.

                                                         

                                                        If it does not open the correct version of photoshop (IE 64 bit) all you need to do is go into your control panel/default programs, select  Associate a file type or protocol with a program, and make sure the correct version of photoshop is associated to the file type you are opening (IE jpg).

                                                         

                                                        Hope this helps.

                                                        • 25. Re: Bridge's parent application is not active
                                                          Pygmaeous Community Member

                                                          Does it matter whether you copy the 32 bit dll to the 64 bit directory or do it the other way around?

                                                          • 26. Re: Bridge's parent application is not active
                                                            Omke Oudeman Community Member

                                                            Assuming you are on Windows due to the 32 and 64 bit difference and I use a Mac but in general you should never ever copy applications but use the official installer to have all the correct files in the correct places, especially with such complicated applications like Bridge and PS.

                                                            • 27. Re: Bridge's parent application is not active
                                                              Pygmaeous Community Member

                                                              I found an answer that has worked for a lot of people and, more importantly, worked for me in a flickr post by girl_of_tea - http://www.flickr.com/photos/norkabizi/5159300558/

                                                               

                                                              It says

                                                               

                                                              app.box.com/s/kr8t53nudkf14vdweckm

                                                              Download the amtlib.dll file in the link above and paste into C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit) ( replace the old one )

                                                              • 28. Re: Bridge's parent application is not active
                                                                stegit Community Member

                                                                Hi I have just had this problem of raw not opening from bridge to acr. also some odd messages about parent application.

                                                                I got around this by closing Bridge and going to a directory where photos are kept ie windows pictures.

                                                                Right click on a cr2 file and properties. Change to open with Adobe photoshop cc.

                                                                Back into bridge and the files are opening in Acr again.

                                                                ps Had to go and do the same to .psd file as well.

                                                                 

                                                                This started after todays acr update.

                                                                • 29. Re: Bridge's parent application is not active
                                                                  IngeAnge Community Member

                                                                  Hi James, Your solution worked for me! Thanks!

                                                                  • 30. Re: Bridge's parent application is not active
                                                                    lksjdflksjdflkjslkd Community Member

                                                                    This whole problem is crap, I haven't changed anything on my install and have been running the same way ever since I've had it. Where the hell is the Adobe employee with the freaking information what is the point of this forum?

                                                                    • 31. Re: Bridge's parent application is not active
                                                                      lksjdflksjdflkjslkd Community Member

                                                                      why are we relying on people who don't work at Adobe to fix these problems, do they not comment here?

                                                                      • 32. Re: Bridge's parent application is not active
                                                                        nikolay boyukliev Community Member

                                                                        Pygmaeous wrote:

                                                                         

                                                                        I found an answer that has worked for a lot of people and, more importantly, worked for me in a flickr post by girl_of_tea - http://www.flickr.com/photos/norkabizi/5159300558/

                                                                         

                                                                        It says

                                                                         

                                                                        app.box.com/s/kr8t53nudkf14vdweckm

                                                                        Download the amtlib.dll file in the link above and paste into C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit) ( replace the old one )

                                                                        This solutions works for me! Thanks!

                                                                        • 33. Re: Bridge's parent application is not active
                                                                          Frenaros Kid Community Member

                                                                          Brilliant!! works like a dream Thanks

                                                                          • 34. Re: Bridge's parent application is not active
                                                                            Uakari Community Member

                                                                            Brilliant for me, too!! Thanks!

                                                                            • 35. Re: Bridge's parent application is not active
                                                                              li so young Community Member

                                                                              Its awesome, it works, THANKS!

                                                                              • 36. Re: Bridge's parent application is not active
                                                                                abaddons48959500 Community Member

                                                                                Hi frodoboy, This is probably way to late to rely to a post this old but you are an absolute Genius. As I have ia CS6 with CS6 Bridge & Photoshop CC

                                                                                I couldn't quite do as you said but what I did was to copy the amtlib.dll in ai to the AMTlib.dll in Bridge and it worked perfectly. Thank you so much