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      • 200. Re: The Mac CS6 "Serious Error" thread
        needles27 Community Member

        I'm curious about the crash reports that people are getting with the Serious Error.  I know crash reports are discouraged in the forums, but I will just paste in the thread that is crashing for me.  Does anyone else get this same report?  Does anyone know what this means?

         

        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

        0   libsystem_kernel.dylib                  0x00007fff8e360ce2 __pthread_kill + 10

        1   libsystem_c.dylib                       0x00007fff90a3d7d2 pthread_kill + 95

        2   libsystem_c.dylib                       0x00007fff90a2ea7a abort + 143

        3   com.adobe.premiere.frontend             0x000000010c7217d1 UnixInterruptSignal(int) + 49

        4   com.adobe.dvacore.framework             0x0000000100279b35 _ZN12_GLOBAL__N_1L13SignalHandlerEiP9__siginfoPv + 261

        5   libsystem_c.dylib                       0x00007fff90a8fcfa _sigtramp + 26

        6   libobjc.A.dylib                         0x00007fff94a86390 objc_msgSend_vtable14 + 16

        7   libdispatch.dylib                       0x00007fff9980ca86 _dispatch_call_block_and_release + 18

        8   libdispatch.dylib                       0x00007fff9980e8f6 _dispatch_main_queue_callback_4CF + 308

        9   com.apple.CoreFoundation                0x00007fff95021e7c __CFRunLoopRun + 1724

        10  com.apple.CoreFoundation                0x00007fff95021486 CFRunLoopRunSpecific + 230

        11  com.apple.HIToolbox                     0x00007fff8db9e4d3 RunCurrentEventLoopInMode + 277

        12  com.apple.HIToolbox                     0x00007fff8dba56d3 ReceiveNextEventCommon + 181

        13  com.apple.HIToolbox                     0x00007fff8dba560e BlockUntilNextEventMatchingListInMode + 62

        14  com.apple.AppKit                        0x00007fff8f277e31 _DPSNextEvent + 659

        15  com.apple.AppKit                        0x00007fff8f277735 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

        16  com.apple.AppKit                        0x00007fff8f274071 -[NSApplication run] + 470

        17  com.adobe.premiere.frontend             0x000000010c720cd4 FE::MacApplication::RunSelf() + 44

        18  com.adobe.premiere.frontend             0x000000010c6cb4df FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 5681

        19  com.adobe.premiere.frontend             0x000000010c72224c AppMain + 380

        20  com.adobe.premiere.startup              0x000000010c8921d7 Run + 247

        21  com.adobe.AdobePremierePro              0x00000001000038b7 main + 647

        22  com.adobe.AdobePremierePro              0x000000010000361c start + 52

        • 201. Re: The Mac CS6 "Serious Error" thread
          ExactImage Community Member

          Brand new system last week (MacBookPro), with NOTHING installed except Production Premium CS6.

           

          4 Kernel panics in the last 20 mins.   I'm REALLY getting tired of this.

           

          Canon MXF (XF100) single viddeo track, dual mono audio (collapsed), litterally 15 seconds long.  Ripple trim the start, ripple trim the end - panic - 4 times.

          • 202. Re: The Mac CS6 "Serious Error" thread
            benwinter Community Member

            I think I've identified the problem on my machine, and it is in fact the configuration of my display monitors. I posted before that I played musical chairs with my monitor connections between my two graphics cards. Today I tried switching them back to their original configuration and Premiere crashed instantly. Can anyone get Premiere to stay opena and not crash if you leave it running while switching montor connections around?

            • 203. Re: The Mac CS6 "Serious Error" thread
              Jim Curtis Community Member

              After weeks of only getting two Serious Errors, all of a sudden yesterday, six or eight hours into a session, I started getting them after one simple operation, such as moving the CTI, playing a clip in the Source tab, moving a parameter on a VST audio plug in, etc.  I got about eight in a row, between relaunches of Pr.

               

              So, I did the Full Monty on my system: Disk Warrior, Repair Permissions, un/reinstall of Pr, Trash Prefs, scan media for corruption using Digital Rebellion's Corrupt Clip Finder (no corruption found).  That seems to have vanquished them enough to finish my project, which took another hour or two, without more errors.  And haven't had one since.  I'm mostly using Pr to "offline."  Sending the clips to Ae to composite, render and return to Pr for a final audio mix and master.  IOW, I'm not doing heavy duty work in Pr.

               

              A lot of people on this thread are doing some athletic conclusion jumping as to the cause of this error.  Personally, I'm not seeing a trend.  I'm starting to think that Serious Error is just a general, non-specific message we see any time there's an application crash.  It could refer to any number of errors.  Viewing the crash logs that have been posted so far seems to be evidence for this.  If there was a specific trigger, my rudimentary experience with crash logs tells me that there would be some similarities in the first ten lines or so.  I'm not seeing that.  If some smarter Adobe engineering type person knows differently, please enlighten all of us.

              • 204. Re: The Mac CS6 "Serious Error" thread
                craney

                When I first installed Pr CS6 it was unusable due to frequent "serious error" crashes during editing, after reading this and other forums I decided to put my original GT120 card back into the MacPro (4.1, OS lion) alongside the GTX285 card, and use only the GT120 as  monitor feeds, and this seems to work, no more crashes so far. This is not much help to those using a MBP but might be worth a try for editors using the MacPro.

                • 205. Re: The Mac CS6 "Serious Error" thread
                  Jim Curtis Community Member

                  I have a new theory now, that I'd like some others to test.  This is based on the fact that I'm not seeing what we in the Serious Error Club have in common, as far as hardware and software.  But, one thing most if not all of us do have in common is that we generate Preview Files.

                   

                  Next time you get a serious error, delete all your Preview Files.  Then see what happens.

                   

                  This might be a tough pill to swallow for those with long projects and time invested in rendering Previews, but when I ran Corrupt Clip Finder the other day, the only corruption it found was in Preview Files.  Worth a shot, maybe.

                  • 206. Re: The Mac CS6 "Serious Error" thread
                    ExactImage Community Member

                    Jim, while that's a semi-reasonable things to try, I've had the error within a couple of minutes of starting a new project and no render files exist.

                     

                    Also, if you delete your render files and you don't get another serious error for a while, does that mean it 'was' the render file or just something else that caused it that didn't happen again anyway ?

                    • 207. Re: The Mac CS6 "Serious Error" thread
                      BGPictures Community Member

                      I erased my preview files along with my prefs. after every crash. I described this as well as how I became crash free earlier in this thread. Mac pro 5,1. still no crash or error.

                      • 208. Re: The Mac CS6 "Serious Error" thread
                        Jim Curtis Community Member

                        Software troubleshooting is often a case of eliminating the usual suspects. 

                         

                        Another possibility is corrupted cache files or preferences.  I've also started deleting them on a regular basis as well.  Since they include the .pek files, this can make projects take longer to open, but it beats the alternative of constant crashing.  I worked on Ae and Pr for about six hours since my last post (Full Monty, above), and haven't experienced another SE crash so far.  I failed to mention that I deleted my Previews and Caches in the meantime.

                         

                        FWIW, DiskGenius hasn't found my Pr prefs to be corrupt, but that doesn't mean they're not causing problems.  Corrupt Prefs are one of the most common causes of application misbehavior.

                        • 209. Re: The Mac CS6 "Serious Error" thread
                          jvon42 Community Member

                          I suppose I'll chime in on this sad little discussion. I just installed Premiere Pro CS6 yesterday and started using it on a trial basis. Unfortunately, I don't have a video card that supports GPU acceleration with PPCS6, so I'm just using software rendering. After working with it for a few hours, trying out many of the features and really pushing the realtime playback capabilities, I had not a single issue. This morning, I updated to 6.0.1 and encountered a "serious error" very quickly. I can duplicate the issue with the same sequence of events: 1) Open the same project I was working on yesterday, 2) Create a new DSLR preset sequence, 3) Try to add a merged clip to that sequence. The initial error message points to this as the problem:

                           

                          "[/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/S equence/TrackItem.cpp-189]"

                           

                          My plan now is to uninstall and try to reinstall 6.0.0 to see if that fixes anything.

                           

                          Hardware/Software Setup:

                           

                          Mac Pro

                          2 x 2.66 Ghz 6-Core Intel Xeon

                          24GB RAM

                          ATI Radeon HD 5870

                          NVidia Geforce GT120

                          1 TB Boot Drive with 700GB free

                          750GB Scratch Disk with 500GB free

                          OS 10.7.4

                          CS 5.5 Master Collection Installed

                          CS 6 Premiere Pro, Bridge and Extension Manager Installed

                          • 210. Re: The Mac CS6 "Serious Error" thread
                            needles27 Community Member

                            I'll be curious to see if you still get the errors with 6.0.  I tried going back to 6.0, but still got them.  I had lost track of what had changed at that time, since I upgraded to 10.7.4, CUDA drivers, nVidia drivers, AJA drivers, 6.01 all at the same time... Probably dumb to do all of that at once, but that was before I had any clue about what lay ahead.  Interesting that you are getting them and you don't have the GPU acceleration option as a variable. 

                            • 211. Re: The Mac CS6 "Serious Error" thread
                              benwinter Community Member

                              There's the same Radeon HD / GT120 combination again. jvon, can you try unplugging the monitor(s) from one card and only using the other, or switching monitor plugs? See what that does? Although, I've never seen the TrackItem error before.

                              • 212. Re: The Mac CS6 "Serious Error" thread
                                Jim Curtis Community Member

                                needles27 wrote:

                                 

                                I'll be curious to see if you still get the errors with 6.0. 

                                 

                                I have gotten them in 5.5.

                                • 213. Re: The Mac CS6 "Serious Error" thread
                                  footagehead123 Community Member

                                  I'm still getting them in Pr CS5.5.  Solved my other issue, which was the waveforms in timeline clips, but now that's not the problem anymore.  Never updated to CS6.0.  Still on OSX 10.6.8.  Just keeping an eye on this forum to see what you all figure out.  In the meantime, I went back to FCP7 because it works. 

                                  • 214. Re: The Mac CS6 "Serious Error" thread
                                    jvon42 Community Member

                                    Now I'm really confused. You got the "serious error" message in CS5.5? Regularly? I can understand encountering that every now and then on a fluke — what software doesn't have it's glitches? FCP7 crashes all the time, but I can't usually duplicate the problem.

                                    • 215. Re: The Mac CS6 "Serious Error" thread
                                      jvon42 Community Member

                                      There's the same Radeon HD / GT120 combination again. jvon, can you try unplugging the monitor(s) from one card and only using the other, or switching monitor plugs? See what that does?

                                       

                                      Unfortunately, that didn't change anything. I had two monitors connected to the Radeon HD, as it's the faster video card, so I switched both to the GT120 and was able to duplicate the same error.

                                      • 216. Re: The Mac CS6 "Serious Error" thread
                                        Jim Curtis Community Member

                                        jvon42 wrote:

                                         

                                        Now I'm really confused. You got the "serious error" message in CS5.5? Regularly?

                                         

                                        Not regularly... occasionally.  CS5.5 is pretty solid on Mac.  My main complaint with it was the lack of a real external monitoring solution, and scrubbing the CTI is very unresponsive and frame droppy.  Otherwise, I got a lot of work done with it.

                                        • 217. Re: The Mac CS6 "Serious Error" thread
                                          jvon42 Community Member

                                          FYI, I found a direct fix for my "serious error." I was encountering the problem when dragging a merged clip from the project pane to a new DSLR 1080 30p sequence. Apparently, I had an in and out point set on the merged clip. All I had to do was clear the in and out, and no error message.


                                          Because it was so easy to work around, I'm thinking maybe my "serious error" was diferent from the rest of you. For that matter, maybe that's why most of the people posting on this thread have no hardware/software configurations in common — because your error messages are caused by different bugs. Is it possible "serious error" is just a generic message related to many different problems?

                                           

                                          I'll certainly come back here if I run into another "serious error" while experimenting with Premiere CS6.

                                          • 218. Re: The Mac CS6 "Serious Error" thread
                                            footagehead123 Community Member

                                            I was getting the serious error almost right after start up.  I gave up after that.  Too busy cutting in FCP7 to go back and try to figure it out again.  It could be a simple non-compatible action or function for me as well, but I'll have to return to it later. 

                                            It does appear that everyone's issues are different bugs/problems. 

                                            I agree with Jim, if not for the serious error, the "lack of a real external monitoring solution, and scrubbing the CTI is very unresponsive and frame droppy." is definitely annoying, when FCP7 has all of that without a problem for me.  My FCP doesn't crash all the time either, unlike jvon42.  I wish I could upgrade to CS6, but my machine is just barely too old.  In the end I might have to wait to give Pr a proper chance until I upgrade the machine. 
                                            When I find some time, I'll try it again... good luck y'all

                                            • 219. Re: The Mac CS6 "Serious Error" thread
                                              ExactImage Community Member

                                              Arrgghh!!!   OK - so now the last Serious error has also broken my sound - with my audio muted and grayed out too.   Even iTunes won't play and is stuck at 00:00.

                                               

                                              This is NOT a hardware problem.  I have a dual boot system and if I boot in to Snow Leopard the audio works fine.  It's broken in this installation of Lion.

                                               

                                              I've tried running the script (located elsewhere on this site) that is supposed to restore it - and it does - once in three or four tries.   I've also tried doing all SMC resets etc and nothing works.

                                               

                                              Thanks to who wrote this particular bug.  It's about to cost me 24 hours of restoring a full system, hopefully to find it works again but if not I'm going to be pretty peaved as I have a deadline looming.

                                               

                                              Does anyone know what got corrupted on the HDD to cause this audio muting?   It can't be hardware otherwise Snow Leopard would be broken too.

                                               

                                              The thing that makes it worse is that no one from Adobe is even acknowleding that these problems exist, let alone saying they are working on a fix.  Even knowing they are working on it would help..... but the silence makes me worry that they are going to leave it until CS6.5 comes along.   Come on Adobe - someone - please speak up!   You are about to lose another customer.  You may not care about one, but one turns in to two, then ten, then a hundred, a thousand and so it goes. 

                                              • 220. Re: The Mac CS6 "Serious Error" thread
                                                geonew1952 Community Member

                                                I agree...I have the same audio issue, along with others   MP 10.7.4  Also tried running the Script with little joy.

                                                So far I am sticking with rebooting, sometimes several times to get it to work. Very frustrating to say the least, but I am not getting Serious error messages, well only 1 so far.

                                                • 221. Re: The Mac CS6 "Serious Error" thread
                                                  genefama Community Member

                                                  The routine I posted earlier to fix the muted audio still works for me 8 times out of 10. Last time, however, the mute symbol in the menu bar stayed gray even after the audio returned.

                                                  • 222. Re: The Mac CS6 "Serious Error" thread
                                                    ExactImage Community Member

                                                    Well, fortunately I've managed to do a partial restore from Time Machine (just the boot drive) from last night and everything is back to normal - so this is definately a file / lion thing. 

                                                     

                                                    Next time it happens I'm going to try to figure out what changed between 'now' and the last time machine backup.

                                                    • 223. Re: The Mac CS6 "Serious Error" thread
                                                      needles27 Community Member

                                                      Maybe Mountain Lion will make all of our problems magically disappear....

                                                      • 224. Re: The Mac CS6 "Serious Error" thread
                                                        Jim Curtis Community Member

                                                        genefama wrote:

                                                         

                                                        The routine I posted earlier to fix the muted audio still works for me 8 times out of 10. Last time, however, the mute symbol in the menu bar stayed gray even after the audio returned.

                                                         

                                                        I don't know if this will help with the folks that are having audio problems, but theres a utility in Digital Rebellion's Pro Maintenance Tools System Toolkit that will flush the Audio Component and Unit Caches.  Highly recommended suite of apps for Mac users.  I use the Preference Manager a LOT, since the prefs on Pr get corrupted at the drop of a hat.

                                                        • 225. Re: The Mac CS6 "Serious Error" thread
                                                          Jim Curtis Community Member

                                                          needles27 wrote:

                                                           

                                                          Maybe Mountain Lion will make all of our problems magically disappear....

                                                           

                                                          That's HILARIOUS!

                                                           

                                                          I expect a whole new crop of problems, incompatibilities, crashes and lock-ups.  I won't jump until 10.8.4, most likely.

                                                          • 226. Re: The Mac CS6 "Serious Error" thread
                                                            ExactImage Community Member

                                                            @needles27 - Ha!  I'm not holding my breath - nor will I be an early adopter finding the 'new' problems before they are well documented either.

                                                             

                                                            It took me 8 months to upgrade to Lion..... I'm not going to be doing ML unless I see lotsof people telling me all the problems are fixed and there are no new ones

                                                            • 227. Re: The Mac CS6 "Serious Error" thread
                                                              needles27 Community Member

                                                              Maybe a smiley face would have shown that I was joking. 

                                                               

                                                              I want to quit editing.

                                                              • 228. Re: The Mac CS6 "Serious Error" thread
                                                                RBemendo Community Member

                                                                needles27 wrote:

                                                                 

                                                                I want to quit editing.

                                                                agreed......

                                                                • 229. Re: The Mac CS6 "Serious Error" thread
                                                                  EditorPete Community Member

                                                                  I have noticed the audio muting issue on my MBP (early '08) OS 10.7.4 as well. Only after installing CS6 did this occur. See my earlier post for more info on my procedure. Anyway, I only have the audio issue once in a while lately and my quick fix is just logging out of Lion, then relogging in and it works everytime. Much easier than doing a full reboot or trying to run the "script" as some people are doing.

                                                                  • 230. Re: The Mac CS6 "Serious Error" thread
                                                                    ExactImage Community Member

                                                                    Oh, FFS!  It just happened AGAIN!   Audio is muted for the MacPro on the line out for everything EXCEPT Premiere Pro this time!  

                                                                     

                                                                    Following a reboot, the first and ONLY program I ran was Premiere Pro.  It crashed almost immediately and did not display the usual 'Initializing xyz' modules.   The audio speaker icon on the top bar changed to the muted icon.    I forced quit Premiere Pro and rebooted.  Now Premiere Pro has audio output and everything else is muted.

                                                                     

                                                                    Does Premiere Pro insert something in to the audio chain that cold cause corruption like this?   Perhaps some one from Adobe could comment.   I will be filing a bug report right now .....!

                                                                    • 231. Re: The Mac CS6 "Serious Error" thread
                                                                      genefama Community Member

                                                                      Thanks Jim, but "Tools Systems Toolkit" is the kind of product naming that makes me want to run in the other direction.

                                                                       

                                                                      Problems like the audio-kill are a lot like viruses. They bleed acid. They're even impervious to full systems re-installs or backdating to "Bobcat 9.2." Permission and preference patches are unlikely to work. I'm not ready to jack my entire system trying to solve something that turns out to be some setting somewhere that Adobe missed in its beta testing.  Are you?

                                                                      • 232. Re: The Mac CS6 "Serious Error" thread
                                                                        Strillogy

                                                                        It seems to be getting worse for me.  I'm on a deadline and I had premiere cs6 crash 6 times within 2.5 hours today..on a simple :30 spot (all ProRes files).  The computer locks up in a full Kernel Panic.

                                                                         

                                                                        My system:

                                                                         

                                                                        Macbook Pro i7 2.2 GHZ (17") 8gb RAM

                                                                        AMD Radeon HD 6750M 1024 MB

                                                                        1x 256 SSD, 1x 500gb HDD

                                                                         

                                                                        That makes about 15 times total over the past 5 days.  I'm running cs6 on my MacPro and iMac and so far the iMac has crashed once with cs6 and the MacPro hasn't had any issues.

                                                                         

                                                                        I hope Adobe releases a fix soon, this is getting incredibly frustrating.

                                                                        • 233. Re: The Mac CS6 "Serious Error" thread
                                                                          AudyErel Community Member

                                                                          No words from Adobe until this day..??

                                                                          The problem must be a serious big deal, maybe related to the new Mercury engine.. But, why it attacked the audio system & iTunes (maybe Quicktime related)?

                                                                          I hope they'll find the culprit soon and enlighten us here.

                                                                           

                                                                          Or at least say a word. Hello?

                                                                          • 234. Re: The Mac CS6 "Serious Error" thread
                                                                            ExactImage Community Member

                                                                            It is certainly getting worse for me on this project too.    17 crashes in one day and 4 of them have caused the audio mute that NOTHING sems to resolve other than a full restore from a Time Machine backup.

                                                                             

                                                                            I've tried the killall coreaudiod....

                                                                             

                                                                            I've tried the stop / start service....

                                                                             

                                                                            I've tried the midi audio settings....

                                                                             

                                                                            I've tried rebooting and running scripts....

                                                                             

                                                                            A full restore from a Time Machine backup is theonly thing that fixes it for me.   An that takes 2Hrs 5 mins from the most minimalized Time Machine I could created on this system.  So that's 4x2Hrs lost productivity..... not to mention all the ther crashes that didn't cause the audio problem.

                                                                             

                                                                            Can you have SOME feedback from Adobe on this PLEASE ? 

                                                                            • 235. Re: The Mac CS6 "Serious Error" thread
                                                                              EditorPete Community Member

                                                                              Has anyone updated the recent update?  At least I think it is a recent one, just checked this morning to see if there was one......"CSXS Infrastructure 3.0.2 update."

                                                                              Don't know anything about it, wondering if this can help any of us?

                                                                              • 236. Re: The Mac CS6 "Serious Error" thread
                                                                                Jim Curtis Community Member

                                                                                My audio stopped working yesterday.  First time for me.  Deleting the audio devices preferences in my User Library brought it back.

                                                                                 

                                                                                In my experience, Kernel Panics have been caused after installing a driver.  Disk Warrior stops them.

                                                                                 

                                                                                If DW doesn't do it for you, reinstall your drivers.  You have drivers for each PCI card you have installed - RAID, graphics, audio, etc.  Then run DW again.

                                                                                 

                                                                                However, you don't need to install graphics drivers in 10.7.  They're built into the OS. 

                                                                                 

                                                                                You're probably risking more problems by installing nVidia drivers.  This is a guess on my part, because I didn't install any nVidia drivers, and I'm not plagued by Serious Errors as some of you are.  I've only had two or three with CS6, and my routine afterwards was to run DW, Repair Permissions, and delete all my caches and preview files.  I reinstalled Pr once, but that may have been overkill.

                                                                                 

                                                                                There's a thread on the Adobe site about Serious Errors in another app.  They suggest that rolling back to 10.7.3 is a possible fix, due to a video driver issue.

                                                                                 

                                                                                Google "adobe serious error."  You'll see that it plagues many of their apps, and it appears to be a general error that tells you nothing about what you can do to fix it.

                                                                                 

                                                                                And I don't think this recent update does anything to address the Serious Errors.

                                                                                • 237. Re: The Mac CS6 "Serious Error" thread
                                                                                  needles27 Community Member

                                                                                  EditorPete wrote:

                                                                                   

                                                                                  Has anyone updated the recent update?  At least I think it is a recent one, just checked this morning to see if there was one......"CSXS Infrastructure 3.0.2 update."

                                                                                  Don't know anything about it, wondering if this can help any of us?

                                                                                  It's been out for a little while - did not help as far as I can tell.

                                                                                  • 238. Re: The Mac CS6 "Serious Error" thread
                                                                                    ExactImage Community Member

                                                                                    Jim Curtis wrote:

                                                                                     

                                                                                    My audio stopped working yesterday.  First time for me.  Deleting the audio devices preferences in my User Library brought it back.

                                                                                    Jim, can you be more specific about the files you deleted? All I have in Library-->Audio are some more empty folders.  No files.

                                                                                    • 239. Re: The Mac CS6 "Serious Error" thread
                                                                                      Strillogy Community Member

                                                                                      Well I'm trying to finalize another edit today and in the past 35 minutes I've had 4 full Kernel Panics (this screen: http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS3742/TS3742_01_KP-001-en.jpg).

                                                                                       

                                                                                      It happens randomly when scrubbing video, triming clips, moving audio, etc, etc.  This is driving me nuts! I have to finish this edit, but having to restart and lose my work every 5 minutes is not helping.

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