20 Replies Latest reply: Apr 29, 2013 3:11 PM by Peter Spier RSS

    InDesign CS5 crashes on startup - Mac OSX Lion

    Just Omer

      Hi Everyone,

       

      I've reinstalled InDesign, Photoshop and Illustrator CS5 after upgrading to Mac OSX Lion,

      Photoshop and Illustrator work fine but InDesign crashes on startup.

       

      I've followed a few threads on here, one suggested creating a new adimistrator-level user on my machine - and that works, but I can't figure out what to fix in my regular user to make InDesign work in here again...

       

      This is the error report I'm getting:

      http://pastebin.com/a2LrMFdw

       

      Help, anyone?

      Thanks a lot!

        • 1. Re: InDesign CS5 crashes on startup - Mac OSX Lion
          Manish-Sharma Adobe Employee

          1) Update Indesign to latest version...

          2) Check in the new user account..

          • 2. Re: InDesign CS5 crashes on startup - Mac OSX Lion
            Just Omer Community Member

            Hi Manish,

            thanks for the reply -

             

            InDesign DOES work in the new user I created, but DOESN'T in my regular mac user...

             

            Thanks.

            Omer

            • 3. Re: InDesign CS5 crashes on startup - Mac OSX Lion
              Manish-Sharma Adobe Employee

              check after resetting the preferences on the old account:-

               

               

              These are normally hidden files, so you will need to set your system to show them. They will be found in various places depending on the OS, and the version of InDesign.

               

              InDesign Defaults:

              Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/(Note: Prior to version 6 [CS4] the language folder is not used).

               

              InDesign SavedData:

              Macintosh: Hard Drive/Users/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

              • 4. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                Peter Spier ACP/MVPs

                Which means that something in your user account is corrupt. You can try trashing the prefs, but it won't help if ID never started up (see Replace Your Preferences) and may not help in any case, but it is easy.

                 

                John has posted a list of other files to try removing, which seems to work most of the time. One of these days I'll remember to bookmark it...

                 

                OK, see Adobe Forums: InDesign crashes at startup

                • 5. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                  Manish-Sharma Adobe Employee

                  @peter ....

                   

                  The link is not working....can you check

                  • 6. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                    Just Omer Community Member

                    Thanks everyone,

                     

                    I ended up going into the new user (in which indesign worked) and copying the entire preferences folder (Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/) over into my regular user (in which indesign didn't work).

                     

                    Now everything works just fine.

                    Cheers!

                    • 7. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                      Peter Spier ACP/MVPs

                      Manish_1988 wrote:

                       

                      @peter ....

                       

                      The link is not working....can you check

                      Some days I just hate Jive.....

                       

                      http://forums.adobe.com/message/4315274

                      • 8. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                        pantone354c

                        I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found.  :\

                         

                        Here is my error log.

                         

                        Process:         Adobe InDesign CS5 [577]

                        Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

                        Identifier:      com.adobe.InDesign

                        Version:         7.0.4.553 (7040)

                        Code Type:       X86 (Native)

                        Parent Process:  launchd [147]

                         

                         

                        Date/Time:       2012-07-12 21:55:35.933 +0800

                        OS Version:      Mac OS X 10.7.4 (11E53)

                        Report Version:  9

                         

                         

                        Interval Since Last Report:          20606 sec

                        Crashes Since Last Report:           25

                        Per-App Interval Since Last Report:  196 sec

                        Per-App Crashes Since Last Report:   24

                        Anonymous UUID:                      58257A2C-0EFE-4E84-8072-82BBE442858B

                         

                         

                        Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                         

                         

                        Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                        Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034

                         

                         

                        VM Regions Near 0x34:

                        --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

                            __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

                         

                         

                        Application Specific Information:

                        objc[577]: garbage collection is OFF

                         

                         

                        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                        0   dyld                                    0x8fe3a482 ImageLoader::isLinked() const + 6

                        1   dyld                                    0x8fe3886a NSLinkModule + 86

                        2   libdyld.dylib                           0x94a12622 NSLinkModule + 88

                        3   com.adobe.InDesign.Font Manager          0x10200bc8 TINglue_version + 792

                        4   com.adobe.InDesign.Font Manager          0x102015cf TIN_Startup + 177

                        5   com.adobe.InDesign.Font Manager          0x10187109 GetPlugIn + 17705

                        6   ObjectModelLib.dylib                    0x010511b1 0x1038000 + 102833

                        7   ObjectModelLib.dylib                    0x01051acb 0x1038000 + 105163

                        8   ObjectModelLib.dylib                    0x01060386 0x1038000 + 164742

                        9   ObjectModelLib.dylib                    0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101

                        10  ObjectModelLib.dylib                    0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196

                        11  com.adobe.InDesign                      0x00002822 main + 82

                        12  com.adobe.InDesign                      0x000027a6 start + 54

                         

                         

                        Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                        0   libsystem_kernel.dylib                  0x9cf1390a kevent + 10

                        1   libdispatch.dylib                       0x93f54e10 _dispatch_mgr_invoke + 969

                        2   libdispatch.dylib                       0x93f5385f _dispatch_mgr_thread + 53

                         

                         

                        Thread 2:

                        0   libsystem_kernel.dylib                  0x9cf1283e __psynch_cvwait + 10

                        1   libsystem_c.dylib                       0x998d6e78 _pthread_cond_wait + 914

                        2   libsystem_c.dylib                       0x998d6f7b pthread_cond_timedwait_relative_np + 47

                        3   com.apple.CoreServices.CarbonCore          0x9bba23a7 TSWaitOnConditionTimedRelative + 178

                        4   com.apple.CoreServices.CarbonCore          0x9bc0467f MPWaitOnQueue + 200

                        5   PMRuntime.dylib                         0x00014130 MemUtils::GetAvailMem() + 288

                        6   com.apple.CoreServices.CarbonCore          0x9bc055e0 PrivateMPEntryPoint + 68

                        7   libsystem_c.dylib                       0x998d2ed9 _pthread_start + 335

                        8   libsystem_c.dylib                       0x998d66de thread_start + 34

                         

                         

                        Thread 3:

                        0   libsystem_kernel.dylib                  0x9cf1302e __workq_kernreturn + 10

                        1   libsystem_c.dylib                       0x998d4ccf _pthread_wqthread + 773

                        2   libsystem_c.dylib                       0x998d66fe start_wqthread + 30

                        • 9. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                          pantone354c Community Member

                          I've also attached the bottom of the log.

                           

                          REGION TYPE                      VIRTUAL

                          ===========                      =======

                          ATS (font support)                 32.4M

                          ATS (font support) (reserved)         4K        reserved VM address space (unallocated)

                          CG backing stores                   700K

                          CG shared images                   1224K

                          CoreGraphics                          8K

                          CoreServices                       2024K

                          MALLOC                             68.9M

                          MALLOC guard page                    32K

                          MALLOC_LARGE (reserved)            8464K        reserved VM address space (unallocated)

                          Memory tag=242                       12K

                          Stack                              68.6M

                          VM_ALLOCATE                        16.1M

                          __CI_BITMAP                          80K

                          __DATA                             33.1M

                          __DATA/__OBJC                       112K

                          __IMAGE                             528K

                          __IMPORT                           1176K

                          __LINKEDIT                         61.3M

                          __OBJC                             1508K

                          __PAGEZERO                            4K

                          __TEXT                            238.9M

                          __UNICODE                           544K

                          mapped file                       135.8M

                          shared memory                       312K

                          shared pmap                        10.6M

                          ===========                      =======

                          TOTAL                             682.0M

                          TOTAL, minus reserved VM space    673.8M

                           

                           

                          Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.68f98

                          Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

                          Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136

                          Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136

                          AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)

                          Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports

                          Network Service: Wi-Fi, AirPort, en1

                          Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

                          Serial ATA Device: MATSHITADVD-R   UJ-8A8

                          USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

                          USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

                          USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5

                          USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7

                          USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4

                          USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

                          USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

                          • 10. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                            Peter Spier ACP/MVPs

                            Everything pertinent is in the crashed thread section, I think, and in future, please post the entire log on Pastebin.com, then put a link here, instead of posting the log here directly. It makes the forum easier to read.

                             

                            In any event, it looks to me like a SING problem. Try SING Removal

                            • 11. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                              pantone354c Community Member

                              Hey Peter, sorry about the long error log post. Next time I will use Pastebin.com. It looks like the remove SING component worked. Can I now delete that folder from my desktop? I also removed the Datastore, should I put that back in the directory or not? Thanks so much!!!

                              • 12. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                Peter Spier ACP/MVPs

                                Go ahead and delete them both. Unless you are doing the kind on work in asian languages for which SING was designed you won't miss them (and if you are, ther's a problem, since they are keeping the application from launching). Adobe removed SING entirely in CS6.

                                • 13. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                  kristimwright Community Member

                                  I'm having the same issue. I just got a new imac and transferred everything over. My other CS5 apps seems to be working ok but InDesign is crashing upon start up. This is the error box I'm getting:

                                  http://pastebin.com/YZFYceLd

                                   

                                  I tried deleting the files John suggested above (couldn't find all of them though) and that didn't work.

                                   

                                  Can anyone help me figure this out? Thanks!

                                  • 14. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                    Peter Spier ACP/MVPs

                                    Your crash is in the SING component. See SING Removal

                                     

                                    But first, if you tried to migrate the applications instead of doing a clean install on the new computer, uninstall ID and reinstall. Yhat may take care of the SING problem, along with other stuff you don't yet know is wrong. Adobe apps, and ID in particular do not migrate well.

                                    • 15. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                      kristimwright Community Member

                                      I moved that folder to my desktop but it is still showing in the SING folder. Should I delete the copy in the Library?

                                       

                                      Thank you, Peter.

                                      • 16. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                        kristimwright Community Member

                                        I missed the second part of your reply. I'm not sure I know where the ID (creastive design) disc is...to do a reinstall. Tough spot I'm in.

                                        • 17. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                          kristimwright Community Member

                                          Found the CS5 disc!

                                           

                                          Should I uninstall all of CS5 or just ID? I'm worried about the actions I've created in photoshop (losing them). Any suggestions?

                                           

                                          Thanks again.

                                          • 18. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                            Peter Spier ACP/MVPs

                                            You can export the actions, and pretty much any other customizations from any of the apps before you uninstall. For suggestions for ID see Replace Your Preferences. I, personally, would do the whole suite.

                                             

                                            If you find after that you still have a problem with SING, go ahead and delete it.

                                            • 19. Re: InDesign CS5 crashes on startup - Mac OSX Lion
                                              kristimwright Community Member

                                              reinstall solved the problem!