Photoshop CS6 Extended Slow Load ("Measuring Memory...")

Report · Jul 13, 2012

Hi guys!

Sorry English is not my native language.

I am run Photoshop CS6 Extended 64-bit (from design premium) on Windows 7, 64-bit with 8GB RAM.

When I first start PS, it looks like it freeze on the text "Measuring Memory". If I wait for about 30 seconds, it will eventually load and everything works fine. No issues with Save for Web or anything.

I have read the other threads on this and tried all of these solutions:

Checked my ram in memtest (15 passes, no error)
Trash preferences and open again
Un-install and re-install (tried twice)
Updated PS to latest with Adobe Update
Reboot machine

This happen when I first run Windows, so lack of RAM is not the issue. I have no printers, other hard drive, or remote network drive attached to machine. Scratched disk is set to the boot disk (C:\)

If it help, Illustrator CS6 and InDesign CS6 load normally.

Do you have any suggestions to fix this? Thank you!

Richard Montouchet

Report · Jul 13, 2012

Congratulations on having such a huge amount of memory that it takes 30 seconds to measure it all! Just kidding - sorry.

You've done all the things a reasonable person would do... Some other things I might suggest are:

1. Check to ensure your display driver is up to date - go to the web site of the maker of your video card, not Microsoft.

2. Try disabling the Use Graphics Processor setting in Edit - Preferences - Performance, and restart Photoshop.

3. Remove any 3rd party plug-ins (reinstall won't remove plug-ins, so I thought I'd mention it).

4. Check to see if you have the same behavior with the 32 bit Photoshop as the 64 bit Photoshop.

-Noel

Report · Sep 17, 2012

I'm having the same problem as OP describes, which started occurring after I put a new, additional hard drive into the computer. I tried 64bit vs 32bit and found that the latter didn't have the same problem - any thoughts as to what that might imply, and what would be good to troubleshoot from there?..

Report · Sep 17, 2012

Measuring memory gets the installed RAM, and checks all mounted hard drives to see how much space is available (to see if the app can continue booting).

If something is wrong with your hard drives, an extern drive, or a network drive - it could take a while.

Normally, it takes under a second.

Longer than that means that something is wrong with your drives.

Report · Sep 17, 2012

Chris - can you recommend a next step for me to try? I have not experienced any other issues since installing the new drive.

Report · Sep 18, 2012

Unmount the drive, launch Photoshop - if it's faster, then the drive was the problem.

Report · Sep 18, 2012

Alright - I can try that, but ultimately I don't want to simply get rid of the drive. What exactly is the problem that the drive could be causing, and how might I remedy that without removing it?

Report · Sep 18, 2012

Is it just spinning down to save power, and now it's having to spin up when you start Photoshop? That does take time.

You can change your system settings to keep it from spinning down in the first place, or to remain on a lot longer before spinning down.

-Noel

Report · Sep 18, 2012

Noel - I checked that, but I don't think it's the problem. The drive is not set to spin down for power saving; as well, even if I let Photoshop open (wait for the "measuring memory" to complete), close it, then open it again, the same problem persists.

For the record, I'm on Windows 7 64 bit with 8 GB RAM; my primary HD is solid state, where both Windows and Photoshop reside. I originally had one other HD, at which point Photoshop had no issues: it opened very quickly. The problems started showing up after I put in a second additional drive.

Report · Sep 18, 2012

If spinning up isn't the problem, then there's something else making a simple OS call run slowly for that drive (assuming you verified that drive was the issue).

Report · Sep 22, 2012

I found my issue! It wasn't the new drive; it was actually an over-zealous firewall blocking a connection that Photoshop was attempting to make to 127.0.0.1 during the "measuring memory" phase. As mentioned, this wasn't a problem in the past - maybe it came with a recent update?

So there's a thing to check, for anyone else experiencing this issue.

Report · Sep 23, 2012

127.0.0.1 is localhost (a loopback to the same machine, for communicating with other applications).

If a firewall is blocking that, the firewall has some serious problems.

But thanks for letting us know, now we can do some additional investigation.

Report · Aug 21, 2012

its a security issue, by me was the problem with eset smart security... i reinstalled the firewall and now its ok

Report · Sep 22, 2012

I have this same "measuring memory" 1-2min hangup when opening Photoshop CS6 (win7 64), but only if Premiere is already open.

Not sure if this helps the overall issue or not, but there you go!

Report · Sep 22, 2012

OK, that's odd. Premiere being open shouldn't have any impact - even if Premiere was actively using the disks.

Report · Sep 22, 2012

Any chance the two together are somehow chewing up GPU memory?

I've found GPU-Z to be handy for monitoring GPU memory usage: http://www.techpowerup.com/gpuz/

-Noel

Report · Sep 22, 2012

Hm-m. With PrPro, as of CS 5, depending on the settings, and the GPU, it CAN chew up a lot of video memory with MPE in a CUDA enabled card, or, as of CS 6, OpenGL in certain Mac's.

Interesting observation, and one that I would not have immediately thought about.

Hunt

Report · Sep 22, 2012

One question, that I would pose, would be how much memory is allocated to PS in Edit>Preferences?

Premiere IS a memory hog, but only when working. It is also usually good at releasing memory, when not working.

On my laptop, with XP-Pro, and a fixed Page File of about 10GB on a separate HDD, and only 4GB of installed RAM, I constantly run PrPro, PS, Encore, and maybe even AE. Not one memory issue. Obviously, only one Adobe program is up and running, and the others are minimized.

Hunt

Report · Jan 11, 2013

Hey rmontouchet, did you even get Photoshop CS6 meausing memory issue fixed? I just installed it on my new machine and I am having the same issues.

Report · Jan 13, 2013

That measuring memory issue happens whenever something is blocking Photoshops abillity to connect to the internet - most probably a result of a Firewall blocking that access.

But for whatever reasons Photoshop needs to connect to the internet to measure the memory , it just works fine if you adjust your Firewall settings ...

Cheers,

eve

Report · Jan 13, 2013

Another possibility is that some Adobe sites have been added to your local hosts file, which is consulted to resolve names to addresses.

-Noel

Report · Jan 13, 2013

Thanks Noel for the tip, but I didn't see any Adobe sites in my local host file.

And Eve, I will keep messing around with my firewall to see if that's the case.

Report · Nov 30, 2013

Had the same issue with CS6 64-bit on Windows 8.1. Resolved it by going to Control Panel > Windows Firewall > Allow an app or feature through Windows Firewall > Change Settings > Allow another app..., then browsed to Adobe Photoshop CS6 (C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe). Made sure Domain, Private and Public was checked.

Report · Nov 01, 2015

HI..

I am having the same problem.

how can i check the firewall blocking on a MAC?

Report · Nov 01, 2015

here is my configuration

Adobe Photoshop Version: 13.0.6 (13.0.6 20131025.r.54 2013/10/25:21:00:00) x64

Operating System: Mac OS 10.10.5

System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2000 MHz

Built-in memory: 8192 MB

Free memory: 4566 MB

Memory available to Photoshop: 6884 MB

Memory used by Photoshop: 70 %

Image tile size: 1024K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Version: 2.1

OpenGL Version: 2.1

Video Rect Texture Size: 16384

OpenGL Memory: 1536 MB

Video Card Vendor: Intel Inc.

Video Card Renderer: Intel Iris Pro OpenGL Engine

Display: 2

High DPI Monitor

Display Depth: 32

Display Bounds: top=22, left=1600, bottom=900, right=3040

Video Renderer ID: 16925954

Video Card Memory: 1536 MB

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=900, right=1600

Video Renderer ID: 16925954

Video Card Memory: 1536 MB

Serial number: 92299177697724506256

Application folder: /Applications/Adobe Photoshop CS6/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Macintosh HD, 232.6G, 47.9G free

Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/

Additional Plug-ins folder: /Applications/

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012

AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082

adobe_caps.framework adobe_caps 6.0.29.0 1.276181

AdobeACE.framework AdobeACE 2.19.18.20743 66.507768

AdobeAGM.framework AdobeAGM 4.26.20.20743 66.507768

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830

AdobeBIB.framework AdobeBIB 1.2.02.20743 66.507768

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.507768

AdobeCoolType.framework AdobeCoolType 5.10.33.20743 66.507768

AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120720

AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082

AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923

AdobeLinguistic.framework 17206

AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174

AdobeOwl.framework AdobeOwl 5.0.4 79.517869

AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.0.0.1686

AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 66.145661 66.145661

AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661

AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661

ahclient.framework ahclient 1.7.0.56

aif_core.framework AdobeAIF 3.0.00 62.490293

aif_ocl.framework AdobeAIF 3.0.00 62.490293

aif_ogl.framework AdobeAIF 3.0.00 62.490293

AlignmentLib.framework xcode 1.0.0.1

amtlib.framework amtlib 6.0.0.75

boost_date_time.framework boost_date_time 6.0.0.0

boost_signals.framework boost_signals 6.0.0.0

boost_system.framework boost_system 6.0.0.0

boost_threads.framework boost_threads 6.0.0.0

Cg.framework NVIDIA Cg

CIT.framework CIT 2.1.0.20577 146758

data_flow.framework AdobeAIF 3.0.00 62.490293

dvaaudiodevice.framework dvaaudiodevice 6.0.0.0

dvacore.framework dvacore 6.0.0.0

dvamarshal.framework dvamarshal 6.0.0.0

dvamediatypes.framework dvamediatypes 6.0.0.0

dvaplayer.framework dvaplayer 6.0.0.0

dvatransport.framework dvatransport 6.0.0.0

dvaunittesting.framework dvaunittesting 6.0.0.0

dynamiclink.framework dynamiclink 6.0.0.0

FileInfo.framework FileInfo 66.145433 66.145433

filter_graph.framework AdobeAIF 3.0.00 62.490293

hydra_filters.framework AdobeAIF 3.0.00 62.490293

ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"

ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"

image_compiler.framework AdobeAIF 3.0.00 62.490293

image_flow.framework AdobeAIF 3.0.00 62.490293

image_runtime.framework AdobeAIF 3.0.00 62.490293

LogSession.framework LogSession 2.1.2.1681

mediacoreif.framework mediacoreif 6.0.0.0

PlugPlug.framework PlugPlug 3.0.0.383

UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"

wrservices.framework

Required plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Optional and third party plug-ins:

IFF NO VERSION - from the file “AIFF.plugin”

JPEG NO VERSION - from the file “JPEG.plugin”

SGI NO VERSION - from the file “SGI.plugin”

Smart Blur 13.0, Copyr

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Photoshop CS6 Extended Slow Load ("Measuring Memory...")

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