7 Replies Latest reply: Jul 15, 2012 7:10 PM by KJOpie RSS

    Flash player crashing IE.

    KJOpie

      Adobe did an automatic update sometime within the past couple weeks to the most recent version of Flashplayer which, of course, they recommend.  Unfortunately, it locks up my internet.  I always get 'Yahoo.com (or whatever website) is not responding'.  When I uninstall flash player, the internet works fine.  Since it's 'free' I don't expect much, but you can't really operate on the web without it.  No videos (news, youtube, etc.) and even the weather radar will work without it.  How to I get back to a functional version of flash player?  They either don't offer support for their 'free' stuff or they just make the information impossible to find.  I have disabled accelerators as suggested in one forum but that didn't fix the issue.

        • 2. Re: Flash player crashing IE.
          pwillener ACP/MVPs

          What is your installed Flash Player version?

           

          Does the same thing happen if you use another browser, like Firefox?

          • 3. Re: Flash player crashing IE.
            KJOpie Community Member

            Last version I tried was 11.3.300.265.  Don't have Firefox.  Should that make a difference?  (Currently operating on IE 9.  Can't say for certain if the IE or Adobe 'update' caused the problem but as soon as I reinstall it, the problem recurs.)

            • 4. Re: Flash player crashing IE.
              pwillener ACP/MVPs

              If you want to try an earlier version → How do I revert to a previous version of Flash Player?

              • 5. Re: Flash player crashing IE.
                KJOpie Community Member

                Adobe is not cooperating.  Every time I try to run a previous version, an Adobe pop-up appears saying 'The Installation Encountered Errors' (see attachment)  My only option is to 'Quit' which cancels the download.  How do I get around this?

                 

                • 6. Re: Flash player crashing IE.
                  pwillener ACP/MVPs

                  There is no attachment; you need to upload attachments directly in the forum editor.

                   

                  Can you post the contents of the FlashInstall.log files from C:\Windows\system32\Macromed\Flash and C:\Windows\syswow64\Macromed\Flash ?

                   

                  P.S. what is your Windows version?

                  • 7. Re: Flash player crashing IE.
                    KJOpie Community Member

                    Learn something new everyday.  It basically just comes up with a message that I can't get around and stops my attempts to load a previous version.

                     

                    I'm on Windows 7 Home Premium.

                     

                    Log file contents:

                    =O====== M/10.1.53.64 2012-07-15+22-28-22.277 ========

                    0000 00000010 "C:\Users\Ken\Documents\Downloads\fp10.1_archive\10_1r53_64\flashplayer10_1r53_64_winax.e xe"

                    0001 00001013

                    =X====== M/10.1.53.64 2012-07-15+22-28-25.587 ========

                    =O====== M/11.3.300.265 2012-07-15+22-35-54.543 ========

                    0000 00000010 "C:\Users\Ken\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 1

                    0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

                    0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                    0005 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_265.ocx

                    0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe

                    0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll

                    0008 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

                    0009 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                    0010 00000012

                    =X====== M/11.3.300.265 2012-07-15+22-35-57.605 ========

                    =O====== M/11.3.300.265 2012-07-15+22-38-12.927 ========

                    0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe" -maintain activex

                    0001 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0002 00000018

                    0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0005 00000018

                    0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0007 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                    0008 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                    0009 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                    0010 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                    0011 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                    0012 00001021

                    0013 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0014 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0017 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

                    0018 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0020 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0021 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0022 00000012

                    =X====== M/11.3.300.265 2012-07-15+22-38-44.514 ========