6 Replies Latest reply: Jul 31, 2012 7:04 PM by chris.campbell RSS

    Updater has encountered a problem and needs to close

    tlfmd

      persistent error flag every day.

      How do i fix this?

        • 1. Re: Updater has encountered a problem and needs to close
          pwillener CommunityMVP

          Disable the updater.

           

          If that is not a solution, then you need to provide more information.

          • 2. Re: Updater has encountered a problem and needs to close
            Tuonela

            First, this thread should probably be moved to Adobe Flash Player Forums - the error is in regards to the Adobe Flash Player updater.

             

            What type of information do you need? I have been having the same issue. Windows XP Pro SP3. In Administrative Tools->Event Viewer->Application I have an error with this information:

             

            Category: (100)

            Event: 1000

            Description: Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113b5.

             

            I also have another error, but I can't tell if it is related:

             

            Category: None

            Event: 1001

            Description: Fault bucket -1233855520.

             

            The pop-up error window refers to Flash Player Update version 11.3.300.265 and says "Updater has encountered a problem and needs to close." I am given the option to send the error report, which I have done several times. I have restarted my computer to no avail.

             

            What other information is needed?

             

            Edit: The computer receiving this error is my work computer. I leave Firefox running every day when I leave to go home. I am running Firefox version 13.0.1 (will be updating this morning to the newest version of Firefox).

             

            Message was edited by: Tuonela

            • 3. Re: Updater has encountered a problem and needs to close
              Tuonela Community Member

              I just wanted to update this thread for anyone who might stop by... a temporary solution to this issue can be found in this thread. This is the accepted solution until Adobe sends out the next release. Also, adding your vote here will aid in letting Adobe know we want the issue fixed. Look for "Votes" on the right-hand side below the "Attachments" section.

               

              EDIT: made the links open a new window.

              • 4. Re: Updater has encountered a problem and needs to close
                pwillener CommunityMVP

                Try if installing the latest Flash Player 11.3.300.268 fixes the problem.

                 

                 

                [topic moved to Flash Player forum]

                • 5. Re: Updater has encountered a problem and needs to close
                  Tuonela Community Member

                  No, updating to 11.3.300.268 did not seem to fix the FlashPlayerUpdateService.exe crash issue. I received the error message again. And, again in the event viewer I have the following Application Error:

                   

                  "Faulting application FlashPlayerUpdateService.exe, version 11.3.300.268, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113b5."

                  Category: (100)

                  Event ID: 1000

                   

                  adobe_error_screen_capture.jpg

                  Edit:

                  Btw, I'm not sure if it matters, but I run Adobe Dreamweaver CS5 and I always leave it running on my work machine. So, Dreamweaver is open when this error occurrs.

                   

                  In the same manner, I leave Firefox (14.0.1) running.

                   

                  I will try making sure both programs are closed and see if I still encounter the problem.

                  • 6. Re: Updater has encountered a problem and needs to close
                    chris.campbell Employee Hosts

                    Hi Tuonela,

                    This is still an open issue with the current release of Flash Player.  The good news is we believe we have it fixed internally and we're working on a plan to get an update out to those affected.

                     

                    Chris