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When I am instaling flash player and computer get crashed

Guest
Jul 13, 2012 Jul 13, 2012

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Please, I have a big problem with a Flash player, few days back Youtube.com remind me to instal the new Adobe flash player 11.3.300.265. I agree that and start download the flash player, then I started to instaling that. Everything was fine, until the 50%, then it asked me for a close the Opera windows, i closed it and the instalation started again.. 51%, 52%, 53% --- Crash. I restart my computer and try it again a few times and it was the same. I am using Windows 7 home edition. Can someone help me ?

Thank you and sorry for my english

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Adobe Employee ,
Jul 13, 2012 Jul 13, 2012

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Hi,

Please download the installer from the following link: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Then close your browser and double-click it.

Thanks,

Sunil

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Guest
Jul 13, 2012 Jul 13, 2012

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Same problem, I download it, then i colse Opera and double-click the icon of the instaler. Instaler went 100% and then my Computer crashed again.

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LEGEND ,
Jul 13, 2012 Jul 13, 2012

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Can you give us some details about your computer crash - how exactly does it crash?  Are there any information about the crash in the Event Viewer?

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Guest
Jul 14, 2012 Jul 14, 2012

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The actualizator went 100% and then my desktop just turn off and my pc is restarting.. Nothing more.

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LEGEND ,
Jul 14, 2012 Jul 14, 2012

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There must be something in the Event Viewer; see http://windows.microsoft.com/en-us/windows-vista/Open-Event-Viewer

What is your display adapter, device driver version and date?  See http://forums.adobe.com/thread/945765

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Guest
Jul 15, 2012 Jul 15, 2012

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Device Driver - ATI Mobility Radeon HD 5470

Date - 22. 1. 2010

Version - 8.692.1.0

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LEGEND ,
Jul 15, 2012 Jul 15, 2012

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Please go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx and check for available device driver updates.

If the crash still occurs after updating your drivers, please supply some crash information; see http://forums.adobe.com/thread/953796

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Guest
Jul 16, 2012 Jul 16, 2012

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I have the new driver, still the same thing is doing.

Flash player version : Trying to update on 1.3
Explenation : I am starting upgrading mine flash player, and when it reach the 100% my WINDOWS CRASHES, and start to restarting. I cant send you any information of the crash cuzz they are not saved at anything, i cant save the video, i cant save the screenshots.. Nothing. That is all what can I say.

Url : It does not happend on the Internet.

Crash : I can send you crash report.
Systen Details : Windows 7 Home Premium.

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LEGEND ,
Jul 16, 2012 Jul 16, 2012

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Sabakuna wrote:

Crash : I can send you crash report.

Yes, please do; I will send you a PM with my email address.

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